Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,613 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 18th August 2026

406

Anonymous

Anonymous // 01/01/2019

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“I would rate this year-long subscription as just OK, had a different one last year which offered better quality and on line service”

Helpful Report

Posted 3 years ago

“Flowers never delivered. No response from the delivery provider after a day. No reply from Appleyard flowers after a day. A special event that was intended to be memorialized was lost and forgotten instead. Do not trust your special moments to Applewood Flowers. Don’t believe their happiness guarantee. I've raised my review from 1 star to 3 stars because Appleyard London did do a good job of replying to me and refunding my money for the missed order.”

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Posted 3 years ago

“Tried to contact driver to rearrange delivery, they never replied and left the package out in the rain. Destroyed!”

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Posted 3 years ago

“Slightly disappointing bunch of flowers Lovely roses but the flowers with them are in bud and aren’t going to open, picked slightly to early I suspect. As I say though the roses are lovely”

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Posted 3 years ago

“Good quality flowers”

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Posted 3 years ago

“Although my Mum seemed pleased, the plant looked small, and she did need to place in a smaller pot than the one that it arrived in. Lots of buds and happy that she can plant in the garden after Christmas to last a bit longer.”

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Posted 3 years ago

“The delivery was On time”

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Posted 3 years ago

“Not sure about the order process”

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Posted 4 years ago

Hi, thanks for reaching out and we're sorry to hear about the issues you've been having with the order process. We really appreciate the feedback, and would be happy to look into anything that would make life easier for our customers. As a result, one of our customer service advisers will be in touch shortly to see if there's any way we can help, and we hope we're able to get this resolved for you soon.

Posted 4 years ago

“The flowers are pretty. But the bouquets are smaller then expected from the photos. Compared to alternative flower deliveries the prices are higher, the bouquets are smaller and more flowers arrive damaged.”

Helpful Report

Posted 4 years ago

Hi James, thanks for taking the time to leave us a review, and we're so sorry to hear you've not had the best experience with us recently. We're currently looking into this further for you and have sent out an email to try and get this resolved. Thanks again for getting in touch, and we hope you have a more positive experience next time.

Posted 4 years ago

“I’ve ordered before and have been generally happy, when things haven’t gone right there has generally been a pre thought of solution that I had no reason to reject. This Valentines however I was less than impressed with the bouquet, the guard petals looked a bit dry and the flowers have failed to open despite following the instructions provided.”

Helpful Report

Posted 4 years ago

Hi Lee, thanks for getting in touch and we're really sorry to hear that the bouquet wasn't up to our usual high standards. We can understand how disappointing this must've been for you, especially as it was supposed to have been a special Valentine's gift. We're really sorry we've let you down on this occasion, and one of our customer service team should be in touch soon to try and get this sorted for you.

Posted 4 years ago

“Beautiful flower arrangement, but started to die off after 4days which was disappointing.”

Helpful Report

Posted 4 years ago

Hi Richard, thank you for letting us know and we're sorry to hear this. Our bouquets are guaranteed for a week so in the rare ocassion where they don't last, we'll do what we can to put this right for you. One of the team will be in contact to help you with this!

Posted 4 years ago

“Mothers day flowers arrived in good time and quality of stems seems OK. However, I would say that for £50+ I would expect a bigger bunch of flowers and decent sized box of chocolates! They were both rather on the small size and left me rather underwhelmed.”

Helpful Report

Posted 5 years ago

“The flowers were delivered to a neighbour of the addressee but as the sender I was just told they were delivered. I should have been advised the recipient had not got them.”

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Posted 5 years ago

“as ever, some roses have died before the lilies start to open. Some of the lily buds had dropped off into the packaging in transit.”

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Posted 5 years ago

“Flowers arrived in perfect condition after 8pm on my wife's birthday.... Clearly this wasn't what I had in mind. Flowers still looking good after a week but due to late in the day (evening) delivery not sure I'd use Appleyard again or recommend.”

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Posted 5 years ago

“Shame not all sizes available - I would have spent more!”

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Posted 5 years ago

“My friend was very happy with her flowers but the website is terrible. It stored old addresses, got names mixed up (this questionnaire is a great example as sent to the recipient's name not mine!). Generally needs a lot of work!”

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Posted 5 years ago

“Great flowers and delivery. Customer service lacking though. I asked for a VAT receipt. Still waiting!!!!”

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Posted 5 years ago

“Lovely quality but not great value for money.”

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Posted 5 years ago

“I, unfortunately, gave a wrong address and realised about 30 secs after the click and purchase. I contacted Appleyard, but found their customer service very poor at dealing with the situation. It was fingers crossed if it got the right address, subsequent to me tracking the order and contacting Yost (their distribution partner). They did however get there because of a kindly neighbour (the address was 18, and not 8).”

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Posted 5 years ago

Appleyard London is rated 4.6 based on 12,613 reviews