Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

“Delivered on time just a little disappointed with the roses as they were quite brown sadly”

Posted 5 years ago

Hi Janice, we are really sorry to hear that you are disappointed in the quality of your roses. We are keen to help put things right and will be in touch soon.

Posted 5 years ago

“Flower presentation ( box /wrapping etc ) is lovely but issues re handling in delivery mean not always in great shape when arrive”

Helpful Report

Posted 5 years ago

Thank you so much for your recent purchase and feedback. We have taken on board all that you have said to make sure you are happy with your future purchases. I do see that you have been assisted by a team leader and you are happy with the resolution Appleyard London Team

Posted 5 years ago

“Roses were fine, Accompanying foliage looked dead.”

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Posted 5 years ago

“I was really impressed with the dleivery and the service, but the actual flowers I felt were expensive and had a very short life, only 2 days later they wilted”

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Posted 6 years ago

Hi Naomi, thank you so much for your recent purchase and feedback. I am really sorry to hear that your experience with us has not been a good one as this is definitely not the type of service we would want our customers to receive. A team leader would really love to put things right for you. Please could you direct message us your details so we can assist you further and make sure your query is resolved Appleyard London Team

Posted 6 years ago

“My Aunt said her fruit basket wasn't that good. Grapes were small & sour, canteloupe mushy and pineapple woody. The rest was very nice.”

Helpful Report

Posted 6 years ago

Hi Yvonne, We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly Direct message us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 6 years ago

“Nice and timely delivery. Beautiful but didn’t last long.”

Helpful Report

Posted 6 years ago

Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 6 years ago

“The delivery was on time which was good but unfortunately the flowers started to wilt within two days. Considering the price I wasn't impressed.”

Helpful Report

Posted 6 years ago

Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 6 years ago

“The service was good but the arrangement and flowers themselves were underwhelming. Plus the roses were already in full bloom so didn't last long either. Overall I didn't think it was worth the money and I'll try elsewhere next time.”

Helpful Report

Posted 6 years ago

Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 6 years ago

“Delivery as stated - packaged well. However, the bouquet wasn’t particularly fresh looking and they only lasted 7 days - disappointing when I consider the price. I won’t be ordering at a busy seasonal time again (Mother’s Day in this case) as I feel it affected the quality. Previously, Appleyard flowers I have received have lasted much longer and appeared fresher.”

Helpful Report

Posted 6 years ago

Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 6 years ago

“Flowers could have been better quality... Looked a bit thrown together, some old cut on leaves and tired flowers petal edges.”

Helpful Report

Posted 6 years ago

“Flowers arrived on time, but were a smaller bunch than seemed from the photo, but that may have been as it was a "Times" offer? Flowers only lasted 4 days, Sainsburys and M&S usually get to 7-9 days.”

Helpful Report

Posted 6 years ago

“Appleyard 5* was excellent flowers are lovely but the flowers were delivered at 6:15pm which is not acceptable having ordered them 5 days in advance. This makes it 2* overall.”

Helpful Report

Posted 6 years ago

Thank you so much for getting in touch with us and expressing your disappointment. I do see that a team leader is looking into this Appleyard London Team

Posted 6 years ago

Thank you so much for getting in touch with us and expressing your disappointment. I do see that a team leader is looking into this Appleyard London Team

Posted 6 years ago

“The discount from The Times was great. Flowers were nice, too. But the flowers were delivered too late on Valentine's Day - and to the wrong address despite clear instructions. Probably won't use again or recommend.”

Helpful Report

Posted 6 years ago

Thank you so much for getting in touch with us and expressing your disappointment. I do see that a team leader is looking into this Appleyard London Team

Posted 6 years ago

“My first time with any florist from London wanted it to be perfect!! It was quite okay but exactly not what shown in the picture like the quality plus they forgot to write my message that i’ve written in the card which was no more than 250 characters as it mentioned. Delivery, packaging was perfect which is why 3 outta 5. Thanks Uday”

Helpful Report

Posted 6 years ago

“The flowers did not arrive in perfect quality, for the price charged it was not worth it. Moreover the the roses did not arrive with food.”

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Posted 6 years ago

“The whole process takes far too long, I really question what was delivered in comparison to website, I paid for couture flowers.”

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Posted 6 years ago

“Would have expected a fuller bunch for the money I paid”

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Posted 6 years ago

“I ordered from Australia and based my decision to go with Appleyard on two things - a 750mL bottle of wine and decent flowers as the deal. I was disappointed in the size of the rose plant. Perhaps the time of year?”

Helpful Report

Posted 6 years ago

“I did not receive an email confirmation of my order. I therefore had no tracking information and had to contact you to check the order had been received.”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Appleyard London Reviews