Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,721 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,721 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 25th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Having received these flowers as a surprise gift from a friend, I must say I am completely underwhelmed. There was no leaflet in the box guiding on how to arrange them, the irises were fully open and the rest of the flowers looked very sad and sorry for themselves. They did not improve after being in water for a couple of days, so sadly they are now in the compost bin. Very disappointed by what was a lovely gesture.”

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Posted 3 years ago

Hi, thanks for taking the time to leave us a review, and we're so sorry to hear that your bouquet didn't arrive in the best condition. Please be advised this isn't the experience we want our customers to have. We've looked into this further for you, and one of our customer service team should be in touch soon to get this issue resolved for you. Once again we apologise for any disappointment caused.

Posted 3 years ago

“The flowers were for a friend who is having chemo. They arrived on the day promised, but it was after 9 pm and my friend had to get out of bed to receive them - which she was very annoyed about. Needless to say, she left them in the hallway and put them in water the next day. Having said that, she liked the flowers.”

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Posted 3 years ago

“I ordered flowers from Appleyards for the first time last week having been recommended to use them by my son. I was slightly concerned when I didn't receive an order confirmation and tried without success to telephone to check my order had been received. I then sent an email and got a quick positive response. I also liked the fact that I could track the order easily. Very good and efficient service.”

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Posted 3 years ago

“Great flowers very happy with my order”

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Posted 3 years ago

“very efficient non-problematic, easy order to place”

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Posted 3 years ago

“Sent flowers as a 70 th birthday to my mother. Roses went brown and died other buds didn’t open. I know they do the money back guarantee but why would I want more credit to buy flowers that may die again.”

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Posted 3 years ago

Hi, thanks for taking the time to leave us a review. We're so sorry to hear that your flowers didn't arrive in a good condition, and also didn't last as long as intended. Please rest assured this isn't the experience we want our customers to have, and we apologise for any disappointment caused. One of our customer service team has since reached out via email, and we hope to get this resolved for you soon.

Posted 3 years ago

“Flowers and wine as shown on website. Delivery as promised.”

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Posted 3 years ago

“Terrible customer service. No response to repeated emails to try and get to the bottom of missed deliveries and repeated deliveries to the same address within days. Cancelling my subscriptions and going elsewhere.”

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Posted 3 years ago

Hi, thanks for getting in touch and we're really sorry to hear about the issues you've been having with your orders being delivered incorrectly, and also that you've struggled to get through to us to let us know. Please rest assured that this isn't the standard of customer service we aim to achieve. After looking into this further, we've reached out to you by email to try and get the issues resolved. Once again we apologise for any disappointment caused, and hope we can get this sorted for you soon.

Posted 3 years ago

“Delightful bunch of flower which was much needed to uplift an angel. Thank you Appleyard. You make a difference and set the trend for “other florists” to follow.”

Appleyard London 5 star review on 29th April 2022

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Posted 3 years ago

“these flowers were for one of my colleagues. they were so lovely and fresh.”

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Posted 3 years ago

“The delivery was done correctly, though it came in rather late in the day. As it was a birthday gift (and we had specified this in our order), we'd have liked it to be delievered earlier in the day.”

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Posted 3 years ago

“Very good!”

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Posted 3 years ago

“The flowers are always stunning and last the longest I have had. the plant I also bought for my mum for her birthday was so big and stunning! great value for money!0”

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Posted 3 years ago

“Lovely flowers, love Appleyard. Letterbox flowers not put through the door by courier just left on doorstep (and they did fit). Shame as that's why I ordered a letterbox, otherwise, I'd have ordered something a bit more elaborate. Busy block of flats and didn't want them to go astray!”

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Posted 3 years ago

“I used them for the 6 month subscription last year and also for an Easter bouquet of daffodils. Flowers were beautiful and delivered when arranged.”

Appleyard London 5 star review on 18th April 2022

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Posted 3 years ago

“10 characters. I have you 5 stars, don't make me write something too. The flowers arrived on time. That's all I needed.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“My friend loved her bouquet. It was delivered on the day specified. My friend lives in a flat, and the delivery person made sure the bouquet was collected at the main entrance. I saw a photo and it looked great. Well done.”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“She was incredibly happy with them!”

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Posted 3 years ago

Appleyard London is rated 4.6 based on 11,721 reviews