Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,732 Reviews

87 %

of reviewers recommend Appleyard London

4.6

Based on 12,732 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

Visit Website

Email:

customerservices@appleyardlondon.com

Write Your review

Tell us how Appleyard London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appleyard London 5 star review on 21st October 2026

406

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Français

Polski

Português

“Flowers were bigger than I expected and the recipient moved them. They were beautiful.”

Helpful Report

Posted 4 years ago

“Beautiful flowers that have lasted well”

Helpful Report

Posted 4 years ago

“My friend loves peonies and was amazed to get such beautiful blooms in early May .”

Appleyard London 5 star review on 7th May 2022

Helpful Report

Posted 4 years ago

“Excellent customer service and quality. I highly recommend Appleyard”

Helpful Report

Posted 4 years ago

“Red roses were packed and presented beautifully. Flowers were fresh without any petals falling off. Would recommend”

Helpful Report

Posted 4 years ago

“Lovely flowers, good selection and prices and delivery on perfect time!”

Helpful Report

Posted 4 years ago

“Gorgeous flowers everytime packaged beautifully and great prompt service. Inter who?”

Helpful Report

Posted 4 years ago

“Great customer service and speedy delivery- would order again”

Helpful Report

Posted 4 years ago

“Easy to use website, good variety of bouquets to choose from. Would use again. Recipient was delighted.”

Helpful Report

Posted 4 years ago

“Gift delivered on time and without fust”

Helpful Report

Posted 4 years ago

“Quick delivery.”

Helpful Report

Posted 4 years ago

“Superb as usual!”

Helpful Report

Posted 4 years ago

“Having received these flowers as a surprise gift from a friend, I must say I am completely underwhelmed. There was no leaflet in the box guiding on how to arrange them, the irises were fully open and the rest of the flowers looked very sad and sorry for themselves. They did not improve after being in water for a couple of days, so sadly they are now in the compost bin. Very disappointed by what was a lovely gesture.”

Helpful Report

Posted 4 years ago

Hi, thanks for taking the time to leave us a review, and we're so sorry to hear that your bouquet didn't arrive in the best condition. Please be advised this isn't the experience we want our customers to have. We've looked into this further for you, and one of our customer service team should be in touch soon to get this issue resolved for you. Once again we apologise for any disappointment caused.

Posted 4 years ago

“The flowers were for a friend who is having chemo. They arrived on the day promised, but it was after 9 pm and my friend had to get out of bed to receive them - which she was very annoyed about. Needless to say, she left them in the hallway and put them in water the next day. Having said that, she liked the flowers.”

Helpful Report

Posted 4 years ago

“I ordered flowers from Appleyards for the first time last week having been recommended to use them by my son. I was slightly concerned when I didn't receive an order confirmation and tried without success to telephone to check my order had been received. I then sent an email and got a quick positive response. I also liked the fact that I could track the order easily. Very good and efficient service.”

Helpful Report

Posted 4 years ago

“Great flowers very happy with my order”

Helpful Report

Posted 4 years ago

“very efficient non-problematic, easy order to place”

Helpful Report

Posted 4 years ago

“Sent flowers as a 70 th birthday to my mother. Roses went brown and died other buds didn’t open. I know they do the money back guarantee but why would I want more credit to buy flowers that may die again.”

Helpful Report

Posted 4 years ago

Hi, thanks for taking the time to leave us a review. We're so sorry to hear that your flowers didn't arrive in a good condition, and also didn't last as long as intended. Please rest assured this isn't the experience we want our customers to have, and we apologise for any disappointment caused. One of our customer service team has since reached out via email, and we hope to get this resolved for you soon.

Posted 4 years ago

“Flowers and wine as shown on website. Delivery as promised.”

Helpful Report

Posted 4 years ago

“Terrible customer service. No response to repeated emails to try and get to the bottom of missed deliveries and repeated deliveries to the same address within days. Cancelling my subscriptions and going elsewhere.”

Helpful Report

Posted 4 years ago

Hi, thanks for getting in touch and we're really sorry to hear about the issues you've been having with your orders being delivered incorrectly, and also that you've struggled to get through to us to let us know. Please rest assured that this isn't the standard of customer service we aim to achieve. After looking into this further, we've reached out to you by email to try and get the issues resolved. Once again we apologise for any disappointment caused, and hope we can get this sorted for you soon.

Posted 4 years ago

Appleyard London is rated 4.6 based on 12,732 reviews