Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,416 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 6th May 2026

407

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Beautiful flowers which have lasted for nearly 2 weeks Excellent delivery service”

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Posted 1 year ago

“Lovely flowers”

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Posted 1 year ago

“Very quick and efficient”

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Posted 1 year ago

“Ordered a table centre for the Christmas table. Item marked as despatched on the 19th for delivery on the 20th December. Finally arrived on 24th December by which time one of the roses was broken and the other brown. We now have nothing to put on the Christmas table. Very disappointing. I would expect better given the cost of delivery. Able to complete online 100% happiness form easily but only provides store credit when I want a refund as do not plan to purchase again from Appleyard.”

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Posted 1 year ago

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you encountered with your recent order. I completely understand how disappointing it is to receive a product that did not meet your expectations, especially during the festive season when you want everything to be perfect. It’s regrettable that your order arrived later than promised, and we sincerely apologize for any inconvenience this caused. Your feedback regarding our refund policy is also noted, and we continually strive to improve our services and offerings based on customer suggestions. If there’s anything further we can do to assist you or if you have additional concerns, please do not hesitate to contact us directly. Your satisfaction is important to us, and we appreciate your input. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“I received one of your bouquets as a kind Christmas present from my sister. It is very pretty. But the price is exaggerated for 3 stems of hydrangea, 8 roses, some stems of a common shrub and a few sprays of gold-sprayed eucalyptus. However, what bothers me most is that the roses are clearly from Kenya, as stated on your website. Why is it necessary to fly roses halfway across the planet? I have lived in southern Spain for years where numerous natural products are grown under plastic. What is the problem with cultivating flowers under glass/plastic in Europe or even better, in the UK? Or indeed, offering homegrown flowers, which is better for the planet and better for our national economy. Thank you.”

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Posted 1 year ago

Hi Laura, Thank you for taking the time to share your thoughts regarding the bouquet you received. We're delighted to hear that you found it pretty, but we sincerely apologize for any disappointment regarding the value and sourcing of the flowers. We understand your concerns about the environmental impact of importing roses and deeply appreciate your commitment to sustainability. We are continuously exploring more eco-friendly options and are always open to feedback on how we can do better. Cultivating flowers closer to home is indeed an important consideration, and your insights will help us in our efforts to improve. If there's anything further you'd like to discuss or suggestions you have, please do not hesitate to reach out. We value your input as it helps us grow and enhance our service. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“The roses are lovely and a great value”

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Posted 1 year ago

“Great Service”

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Posted 1 year ago

“Flowers were beautiful but by 3rd day started to droop. AppleCare got back to me and sent a replacement bouquet to my mum which was much bigger. The flowers were much fresher and so far are still going strong. Thank you for sending the additional bouquet, it is much appreciated and very thoughtful. Great service.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback regarding the flowers. I’m glad to hear you found them beautiful, but I’m sorry to learn that they started to droop so soon. We take pride in the quality of our arrangements, and it’s disappointing when they don’t last as intended. Your experience is valuable to us, and we appreciate you sharing this insight. If there’s anything we can do to assist you further or enhance your next experience with us, please don’t hesitate to reach out. We're here to help. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“Plant arrived on time as ordered and in good condition”

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Posted 1 year ago

“Another great experience with Appleyard and another happy person receiving a lovely bouquet. Thanks”

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Posted 1 year ago

“Not happy with my flowers this year. Always buy from Appleyard at Christmas. One rose has dropped after 12 hours, had to remove dead yellow leaves from lilies to improve and most foliage mouldy and beyond attractive. I don't think the flowers will survive the weekend. Only delivered last night!”

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Posted 1 year ago

“Arrived on time and in great condition”

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Posted 1 year ago

“Easy service, great communication”

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Posted 1 year ago

“Beautiful flowers”

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Posted 1 year ago

“Flowers were well received by my wife ... and that's the important part. Only downside was that Yodel delivered a day late (not really acceptable for any perishable shipment). JW.”

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Posted 1 year ago

“Bouquet and gift set much appreciated by receiver, thanks!”

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Posted 1 year ago

“I bought the Christmas bouquet as a surprise for my neighbour. She loved them”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Delivered on time and in an excellent condition.”

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Posted 1 year ago

“Flowers were fresh.”

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Posted 1 year ago

Appleyard London is rated 4.6 based on 12,416 reviews