ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

3.5 Rating 3,064 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,064 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible communications .. the entire experience has been stressful. But to cut to the chase, my items delivered to a derelict building half a mile away on the wrong day. Left in the rain with a bit of cardboard to cover it up. Customer services not really interested - but as Matthew pointed out .. "they have at least delivered it somewhere". Well done Matthew. I now have to go through an insurance claim as the sauna is soaked and the wood swelling.”

Helpful Report

Posted 3 years ago

“I’m actually waiting for a reply back from your customer service team with regards to logging a complaint after paying 200 for a van that was due for 7am arriving at 10am which put us in such a bad situation. I’m actually wanting a full refund for your falsely put out services, and on top of that for the lack of service when contacting your customer service team. If you are able to buy your service online I expect it to arrive at the times listed and ensured to me online. You did not fulfill this and I’d like a full refund for this. It’s really appaling, we ordered 3vans with yourselves and I’d like compensation. I cannot pay full price for a service I did not get - that’s mis selling.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“I booked with AnyVan and the driver turned up to my house with a FULL van of someone else's goods. There wasn't any room left for my goods. The driver claimed that I refused delivery. AnyVan will not take responsibility for it. They gain business based on the false promise that their drivers are trusted, but when the drivers make untrustworthy actions they tell you that they don't have any control over the driver. Beware - do not trust the drivers from this company with your precious belongings.”

Helpful Report

Posted 3 years ago

“The service is rubbish. They reply to reviews with a load of nonsense. If you want a decent service, use somebody else.”

Helpful Report

Posted 3 years ago

“Awful experience overall. Their website for adding extra items for a house removal didn't work. BUT it wasn't clear it wasn't working. The charged me an extortionate extra amount on the day with zero interest that I had already made the changes online. No replies to emails and lots of chasing up on customer services with no offer of any kind of refund or acknowledgment for their website fault.”

Helpful Report

Posted 3 years ago

“Arranged a pickup of in laws car which had to be left at a service station after he suffered a heart attack. Booked two days in advance, but due to the keys been taken home with him had to cancel a day later. Was denied a refund of £300 pounds because I wasn't over the 24hrs period, I gave them 20 hours notice!!!!. They've taken my money and not provided anything. DO NOT USE. Just an aggregation site, talked to customer services for an hour, and just kept on listing their terms and conditions. They will not help you if something goes wrong BEWARE. Arrange with a local company yourself. Didn't need the extra stress when dealing with a sick relative.”

Helpful Report

Posted 3 years ago

“Appalling. Do not use this service. Driver arrived 2 hours later than the estimated eta with a full van and no room to load the pick-up. My move was cancelled. I waited all day in the delivery location for a no-show. My neighbour took the day off work to receive the driver at the pick-up location and when he finally arrived he was hostile and uncommunicative and stayed outside the house in his van for an hour before leaving without doing the pick up. The Anyvan customer service team were IMPOSSIBLE to get hold of (except the sales team) and when I did they were patronizing, passive aggressive, and deflected all blame onto me; stressing their zero refund policy. The person I spoke to was robotic, repetitive, and devoid of any humanity. To add insult to injury, this evening the driver called me privately to offer an 'under the table' out of hours deal. I now have to store all my belongings elsewhere and find an alternative. I've spent £££££s on train fares today plus £106 on AV and have now lost 6 days of my new tenancy agreement as I failed to move in. Untold stress. The worst part of it all was the expert gas- lighting from AV staff members who commanded me to back up my 'allegations' and quoted their twisted rule book at me. I honestly don't know how they can treat people like this, especially given moving is so challenging. The favourable reviews are utterly baffling and the insipid response to poor reviews are just pointless. Please don't use them.”

Helpful Report

Posted 3 years ago

“I’ve requested transfer big refrigerator, corner sofa, four chair dining table, microwave and washing machine from a ground floor 15 Llys Ardwyn to third floor 38 Llys Ardwyn, Aberystwyth on 10 May 8-10 am for a price of £195 including £12 for non flexible time. The company called me on 10 May 8 am asking to change the time!!! Claiming it was far for them!! And come 4-6 pm or 10 pm! As I had tight schedule and paid for fixed time I asked them to refund the extra charges and reschedule for next day. On 11 May the labors came angry as they travel from Manchester to Aberystwyth and started to fish… “that’s a corner sofa! It’s a big refrigerator! We were supposed to use the van, your appointment is far from the street! We need extra £195 to carry out the deal” My wife asked them to cancel but they squeezed her that the initial payment would not be refunded. Under pressure and tension, she paid them though I was insisting not to but as I was abroad and have no coverage to talk to them. And they transferred the items. This is the worst service ever I dealt with looked like gangsters or thieves, sorry to use such words but that’s what I felt especially while I was away and couldn’t chat directly. I’ll find out a legal way to sue your company for unprofessional behavior and non transparency”

Helpful Report

Posted 3 years ago

“I used AnyVan on 3rd April 2023 I did not know they broke my SISi italia recliner when moved it new house we thought lost adapter found the adapter on 5th May on trying the adapter chair did not work green light was working on adapter I phoned Anyvan said have to phone within week for broken items but the way I was spoken to was unacceptable they didn't care should have phoned earlier didn't care about broken delivery do not use AnyVan if they brake something over 7 days dont care like they were saying to me hard luck within 7 days I would not recommend them to anyone”

Helpful Report

Posted 3 years ago

“I don't want give even 1 star, it's one of the worst company in UK, I strongly recommend do not use this company. It's totally fraud. They took my money without doing any service. Due website error my booking cancelled. So they asking extra money to reinstate. Please be aware of this company ANYVAN DO NOT USE”

Helpful Report

Posted 3 years ago

“I booked a collection and delivery through the chat. I asked for two people and the person gave me a quote through a direct link. “This includes The two people right?” I asked and they double confirmed. Only to find out on the delivery day that “I” booked for only one person and my delivery was not happening. They said the will not give me a refund but I could get an extra person booked for 50£ (more than the delivery price). This is a scam. I was told the link with the quote had two people and now they’re putting the blame on me and I will not see any of the money back. Absolutely awful. Please be aware!!”

Helpful Report

Posted 3 years ago

“AWFUL SERVICE. please do not use. Tkmaxx advises to use them when buying large furniture. On day of delivery, the driver "broke down" on the way. Had to rearrange delivery, which they made me pay an extra fee for. will never use anyvan again, and will tell everyone I can about how awful of an experience I had.”

Helpful Report

Posted 3 years ago

“So many to list Avoid this removal company - it is not a removal service in any professional sense. It is an itemised service not suitable for a home removal - all done remotely, the van sent to small for the job , I had requested some packing this did not happen. At least 1/3 of items not taken and had to arrange alternatives arrangement at further costs. Drivers I understand not get recompensed fairly for their work so the company keeps most of the fees. It is a total scam. Customer service says they will ring back they don’t - all based in South Africa despite London numbers. If you are in the process of a complicated move there is no accountability on their part. Biggest expensive mistake I made in choosing them Refund seems highly unlikely- they say they investigate but it is certainly not a two way process.”

Helpful Report

Posted 3 years ago

“Shame there isn't a 0 star option. Absolutely useless no refund after no show rediculous”

Helpful Report

Posted 3 years ago

“The driver turns up. He's grumpy and rude. He barely speaks English. He only wants to take the exact things I entered into the online system. I thought you just needed to enter a rough estimate to get the right size van and time slot. This is exactly how the removals service I used last year worked - god knows why I didn't just use them again... The additional stuff cost another £290. So I ended up spending the princely sum of £427 in total to hire a man with a van for 2 hours and 15 minutes - and half an hour of that time was spent by the driver faffing about on the app on his phone! For that price, I'd expect to have a massage and a cocktail whilst people did all the moving for me but sadly no! I was a sweating mess as I did as much work loading/unloading as he did (to be clear, I didn't mind getting stuck in but just not when I've paid that much money...) But it's okay, the driver offered to just take the stuff without entering it into Anyvan's system for £150 cash-in-hand - what a bargain! And he also offered to take me to the new place for the same price as the Uber I ordered. Yeah, no thanks. I'll take a taxi where it's safe and where I won't be charged an extra £779946 to take the two rucksacks and coat I had with me. This company is a total scam. The driver was sketchy as hell and I genuinely didn't feel safe around him. Moving house is a really stressful process at the best of times and this was the absolute last thing I needed. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Worst company I have ever used Failed to deliver 2 days running Poor excuses Poor contact details Stay well clear of this company Customer services shocking”

Helpful Report

Posted 3 years ago

“I had the worst experience with ANYVAN PLEASE DO NOT USE THEM. VERY POOR CUSTOMER SERVICE. IMPOSSIBLE TO CONTACT THEM WHEN THINGS GO WRONG. IF YOU WANT A HEADACHE AND DISASTER ON A MOVE USE THEM.”

Helpful Report

Posted 3 years ago

“Please avoid using this company Missed work and Waited all day and goods were not delivered as promised Once you have paid, you cant get through to them No tracking service Contacted the driver tel number provided. The driver was is in Europe !”

Helpful Report

Posted 3 years ago

“Awful experience! Our boxes were too large supposedly (even though that's the biggest size u can select) so the driver refused to fit what he could in the space allocated and was only going to take 5 items in the end so we made the mistake of cancelling which has led to no compensation whatsoever and being ghosted by customer service. If I'd allowed them to take the 5 items they'd no doubt have said they provided a service and would still have given no compensation. Avoid this company!”

Helpful Report

Posted 3 years ago

ANYVAN is rated 3.5 based on 3,064 reviews