ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

3.5 Rating 3,109 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,109 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company should be closed down. They are an absolute disgrace and I really don’t want to give them 1 star it should be minus 100 Used them to move furniture and belongings from Uk to Spain. We now find ourselves nearly £10,000 out of pocket. All my husbands Bose items have been stolen, along with iPads Curve TV and clothes. The items that were delivered are damaged my Italian leather sofa is ripped £4K my white furniture has been trod on and everything is filthy and damaged. 3 weeks later AnyVan have wiped their hands of the problem. Saying it’s nothing to do with them. I am going to trading standards this company should be shut down they are a bunch of cowboys”

Helpful Report

Posted 6 years ago

“I was struggling to get a van at just 3 days notice so I rang anyvan who where my life savour, and very reasonably priced. Booked a man and van listing the items, had to change items listed on 3 occasions via telephone calls before I got it right ( never doing anything like this before) total novice. The ladies on the end of the phone were so helpful, patient and professional in such an accommodating manner reassuring me all will be ok. On the day a three man crew arrived on time, smiling and polite. Again nothing was too much trouble for them. It was also raining on the day and they managed to keep all the furniture dry. I cannot thank anyvan enough as I was totally dreading the experience. Thank you 🙏”

Helpful Report

Posted 6 years ago

“The move was very quick and the lads were polite however 4 items of my furniture was damaged. Anyvan were quick to contact me and made me fill out a questionnaire for insurance claim, however then refused to take it any further because I signed for the delivery of all my stuff. The life of paper I was handed to sign was apparently for timings, this is what the guy told me! And really, what delivery man is going to wait for a signature whilst you check everything. Joke of a company and I will not recommend them to anyone. If you do have the misfortune to have already booked with them, don’t sign anything until you are sure your stuff is okay.”

Helpful Report

Posted 6 years ago

“I lost£109 because the seller was not in so I didn't get the item I'm a 79 year disabled lady and that money was a lot to me no customer service at all would not recommend to anyone”

Helpful Report

Posted 6 years ago

“Very unprofessional service, engaged them to collect a bookcase and supplied a picture for them. Turned up at my house without the shelves. Essentially, they have washed there hands of it."Not our fault" so sort it yourselves! Absolutely diabolical. DO NOT USE THEM.”

Helpful Report

Posted 6 years ago

“Very good experience... Looks like a lot negative feedback received from people who don't have any contact wit anyvan. Me other members from family use anyvan for small and bigger job and we never have any problems with them..”

Helpful Report

Posted 6 years ago

“I used this service because the website states that your move is insured - I thought this made it worth paying the extra money rather than just using someone with a van or hiring a van and moving myself. The driver lost a supporting beam for my table in the move. When I contacted the company about this, they said they would get back in touch and it took a full month of me chasing them for them to finally tell me that my items were only insured if the driver stole the entire contents of my move or if the van set on fire and all items were destroyed - apparently individual items aren't covered. I'm obviously shocked by this policy and now have to replace a full table that cost me £325 because the driver has lost a beam that it is useless without. I work from home and not having my table for a month has been extremely inconvenient. If I had been told this policy in the first place when I first complained, I would have looked at replacing my table sooner rather than waiting for a month to be told they won't be taking any action. It's particularly frustrating, as the driver claimed the beam was never there and that they moved the table in two parts. The table was actually moved in six parts, with the driver delivering five of the six parts, so their story clearly isn't true. I understand that drivers must move a lot of items and probably don't remember specific items from individual moves, but it's clear that Anyvan's policies remove responsibility for lost items from their shoulders if they simply say they never saw an item or deny it even existed. Of course, nobody is going to admit they lost an item if they know they can simply deny having ever seen it, so it's not great for the customer. All in all, I'm really disappointed and have lost £325 due to the driver's negligence and dishonesty and the company's unfair policies.”

Helpful Report

Posted 6 years ago

“I never leave negative reviews but on this occasion, I have to. The worst experience ever. Don’t use them AT ANY COST!!!! I booked two men with a van a few days before. The website is difficult to go through as you need to put everything single item, some items didn’t even feature in the website for the user to click. It is hard to tell days before how many boxes and items! So I put plenty, as an approximate to make sure it covers the whole amount and was expecting for them to review and ask for am extra fee. The movers said three of the boxes were too heavy to carry, and I had too many things. They talked to their boss who said it was to their discretion to take the full amount (they said they might not be enough space. It was a lie as it was huge) I made it very clear I was furious and lost my temper. Anyvans reaction was just outrageous. I would have been happy to pay more but that was not an option. My partner and I helped in the hope to put as many items as possible, so it was 4 of us carrying. They just took what they thought was fair and strictly what was ticked on the website (although two of us he lied when only two of them were meant to carry) and left me behind with 30 mins to find another van as the next tenant was moving in. I had to rent a van (when I had never driven a van). I was so furious and stressed, I scratched a car by mistake. That cost me an excess of £1000. Very expensive move and the most stressful ever. Would they have been a little more understanding and caring, none of this would have happened. Moving out is one of the most stressful experience and no one should be left behind like that when the van actually has space. disgraceful”

Helpful Report

Posted 6 years ago

“Scratches on my furniture after dragging not lifting the top section of my display cabinet. The two removal men were told 3 times to lift the top but this was totally ignored. I informed the company before the furniture was moved to the destination point. I thought at the time that something would be done - not likely. I have sent photos of the damage and basically it's my word against the transport provider NOT Anyvan. Although the men said they couldn't see any damage until the top was removed, that was because they weren't there. The top sits back from the base so there is a 2 inch gap (where some of the scratches has been caused). Don't think that you are dealing with Anyvan, they have just made themselves a middle man! I even provided a duvet to protect my furniture whilst it was in transit. Avoid this shambles of a company like the plague if you value your property!”

Helpful Report

Posted 6 years ago

“Moved within London this is a negative feedback about my experience with anyvan. It was booked for yesterday at 1pm (they already said that the window will be between 1 and 3 pm). After 2 i started checking the ETA and every half an hour there was an update about delay on top of delays. Eventually, they called me at 5pm telling me that my driver had a problem with the tyre and they proposed to do the service another day. There was no potion for me becuase i had to move that day. So, they called another driver that came after almost an hour and half. So, the total delay was of more than 6 hours. Today i write a complaint and the only thing the proposed was a ridiculous 10 pounds of refund. I replied telling them that for 6 hours, plus the incovenient of the saturday evening and all the additional cost afforded it was not enough. They replied to my email saying in a very fake polite way, that the amount proposed was the only thing they will do.”

Helpful Report

Posted 6 years ago

“Bad - very bad. Do not use these guys. I ordered two guys to move a sofa one story up. Simple job. The movers bashed around the sofa against the walls and doorframes, they caused extensive damages. We have recently repainted all the walls along the staircase when we did our attic conversion. We have the proof of the work. The company has refused to take responsibility for what their workers did. It's not professional. Their staff are not trained properly. It would cost a fortune to repaint the walls. Now we have to live with the horrible scratch marks, each time reminding me of their terrible job.”

Helpful Report

Posted 6 years ago

“Good company”

Helpful Report

Posted 6 years ago

“My experience has been DISAPPOINTING! I had a move from Italy to Germany. By a Lazio relocator PAUL Saying that the packaging material was also included, when in fact I found myself having to buy scotch, last cartons! But it was only that! Unprofessional staff who asked me for € 300 more to bring more things .. They ruined some chests of drawers, small doors and lost me a piece of the table where it could be extended and also they did not assemble the kitchen saying that they did not they managed to the last! But the worst thing to have waited for them for almost 15 days without all my things, a great discomfort! I had nothing at home, nothing at all !!!!! Without warning !!!!!! I had to call the relocator, losing my day of vacation that I had now established! I also complained to Anyan and their response was that after the contractual part they no longer have anything to do with it !! And the absolute shame is that the carrier has never sent me the receipt EVER! Therefore keeping also the part of VAT 🤬 and there is no mention of peanuts! A real disaster!!”

Helpful Report

Posted 6 years ago

“Worst experience. Would never use this company again. When you look at the website you think you are getting professional uniformed drivers with clean company vans. Not the case. They sent one person instead of the two requested. The vans which came were dirty, the first driver was not interested in our issue and disappeared, they gave numerous promises and new time slots which were ignored. Finally turned up and they could not pick up everything they were contracted to do because they were late and we had to arrange pick-up by alternative provider. They refunded a tiny amount because they failed to arrive early but not for the inconvenience or the fact that they did not pickup or deliver everything they were contracted to. Customer services were arrogant and I was even told I was given a good deal to start with and therefore in essence should be grateful!!! I could not recommend this company to anyone.”

Helpful Report

Posted 6 years ago

“ABSOLUTELY HORRENDOUS. DO NOT USE. The driver saw a dog bed on my house and said he doesn’t carry “animal things” that his van is “clean” and refused to take my items. I called customer service and they refused to give me my money back even though the driver moved absolutely nothing! They just kept my money and now I have to find a new company to actually do the move. WASTE OF TIME AND MONEY.”

Helpful Report

Posted 6 years ago

“Terrible is too mild a word for AnyVan service If I could I would give them 0 stars. The worst experience ever. Please don't book with them - extremely bad business and customer service. I have booked their van to pick up my stuff. The van arrived on time - although huge for just a flatshare. When they arrived at my new place, they just told me that they cannot bring my boxes to my new flat because there is no parking on the same side of the street??!!!!! This is London, such things are rare. Furthermore, in the era of the internet, google maps and GPS they did not check if and where is parking available. The driver got fined (£110) and it took him more than 30 min to get in touch with the Anyvan. Then they finally called me to tell me that they cannot deliver my stuff because there is no parking on the same side of the street and that the drivers will just bring my things into some storage place for which I will need to pay - and when they notify me where it is and when I pay for the storage, then I can take my stuff. WHAAAAT??? simply unbelievable. They even told me that a customer needs to arrange parking (and btw my building is a newly built and many people got their stuff delivered without any problems) - which is not true because when I called them to ask for that they told me that all is OK and I should not worry (that conversation with the Anyvan agent was taped). So basically, they took my money and they wanted to drop my stuff into some bad storage who knows where and at which price and leave me to deal with that. Luckily a man living in my building arrived and told the drivers that they can park in front of our garage to unload my things and that he will help them (so, the drivers had parked at the wrong place). The drivers did not want to do that until I paid £110 for their parking ticket and then just unloaded my stuff on the ground floor and did not bring them to my flat. They even told me that I should have mentioned that the garage doors are not tall enough for such a van. Again WHAT - nobody even asked me anything about that when they were taking my money. Terrible. Awful company. If you want to waste your money, lose your stuff and then carry it by yourself - only then booked Anyvan.”

Helpful Report

Posted 6 years ago

“Booked an Anyvan removal as per recommendation of Ebay seller. Did a bit of quick research and saw the high reviews on Trustpilot so decided to go ahead with the move. Pricing was in the ball park of general man in a van type services and as it seemed it was a fully fledged company all seemed to be ok. Collection went ahead for my two items and then the driver did other jobs (which i don't have an issue with) but eventually when my items were delivered, one was broken during transit as it didn't look like it had been secured in the van properly and the leg was broken off of the piece of furniture. Both the driver and I took photos and he said to call Anyvan to report it as there is insurance in place and he left. I called Anyvan as soon as i got in the house and reported it. I received an email the next day asking for all the details which i promptly returned the same day along with pictures of the damage.. I have been calling constantly for the last two weeks trying to get an update and just being told every time that they are trying to get hold of the transport provider to "mediate".. After doing more investigation I found that Anyvan just subcontract all the work out to man in the van people which is misleading because all the images on their website show branded vans and people with branded shirts and jackets etc.. Only when you dig around the website do you see that they mention some "transport providers" don't have branding.. So now i have to sit and wait with a broken piece of furniture, a customer services team that don't really have customer service at mind and still no idea what is going to happen with my claim or anything.. Last update, “we are still trying to get hold of the driver..” but no doubt, that driver is still taking Anyvan jobs!! There is no timeframe as to when this will get sorted out, I just have to sit and wait.. Its absolutely ridiculous how bad the service is from Anyvan! Quick to take your money but wet tar moves faster when you try and get anything done as in this case! Rather look for another moving company that doesn’t subcontract work out otherwise rent a van yourself and save the possible stress if something goes wrong!! **Update** Apart from taking forever to get back to me, this is part of the response i have received: "Despite our Terms of Use being clear that AnyVan are not liable for damage, we can, in certain situations, decide that a goodwill gesture is appropriate. In light of this, I would like to offer you £100.00 by way of an apology for the issues you have encountered." So for all their boast of £50k insurance, and with their business being moving of goods, apparently damage while moving is not covered... Great company this is! Steer clear everyone of this sham company! I am going to be posting this on every single review site that i can find! Oh, and by the way, it clearly states in their insurance T&C's on their website that they do cover damage during moving! So i am fighting them on this!! Hey Anyvan, what is your response to this now???”

Helpful Report

Posted 6 years ago

“The two men came to remove a sofa bed from my flat. They ended up making a hole in the wall and damaging the bannisters. They asked me to sign to say the delivery had been made and what they were actually making me sign was a damage liability waiver! Therefore I have been totally conned by this company who not only have damaged my property but now do not acknowledge any of my responses. Are actually fraudsters working under the guise of a professional company!”

Helpful Report

Posted 6 years ago

“Paid for premium packing service. Unfortunately they took this to mean "just chuck the stuff in boxes". Lots of damaged items and customer service blamed us as apparently their contractors didn't know that you can't just put a pile of glass items in a box without them breaking. Apalling.”

Helpful Report

Posted 6 years ago

“Dreadfull service. Rude workers, damage to items.”

Helpful Report

Posted 6 years ago

ANYVAN is rated 3.5 based on 3,109 reviews