Used company for many years and used to be flexible for all issues. Very money grabbing and rigid in their way of thinking. I bought and paid for job. I put sizes in box, but apparently not the correct box? It should not matter as all of the form is read by all parties. All boxes get read and I did not need to put in sizes as had never done previously. Covering their own backs so they did not need to refund for incomplete job. Small amount of stuff that would fit in small room has cost me astronomically for short distance transfer. Good job I will not have to be using in the near future. Drivers arrived and only collected a third of my stuff. Anyvan refused to help. I had to book another collection. The two collections totalled more than when I arrived from Kent to the North West? I also had more than double the load then, and more than triple the weight?