ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,812 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,812 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AnyVan team arrived exactly on time, were ver pleasant and helpful, and dealt promptly and carefully with my move”

Helpful Report

Posted 1 year ago

“Terrible experience. After filling out the online form correctly with all the details and paying for what I was asked, the day before the job ( after I contacted them to check if everything was ok) I have been told that actually the quote they gave me was incorrect and it was my fault that I didn’t double-check it. So they asked me an extra £164 to do what initially was a £74 job. I had no other choice than to cancel it and lose all my money. I had to move musical instruments for children who now won't get any.”

Helpful Report

Posted 1 year ago

“Clicked on a link in an email to use their service. Nothing on the page I landed on suggested a different service was needed for a piano. Placed order. Was called within a few minutes to advise to use different service and refund provided. Caught up in the excitement of the delivery of a piano I booked the piano service not really realising it was far too expensive and I couldn't afford it. Realised almost straight away and immediately got on the chat service who couldn't help. Immediately got onto the phone to customer service who basically stated that the company DO NOT REFUND under any circumstances where they are not at fault, NO customer service, NO gestures or good will, NO empathy on the financial hardship that this is now going to put me in. They will refund when it suits them to make you spend more money but will not if you change your mind within a minute of pressing that button. DO NOT USE!!!”

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Posted 1 year ago

“Expedient and expert service. The fitter was extremely professional and friendly. A reassurance for next time to know that they exist 👍”

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Posted 1 year ago

“Excellent experience – highly recommend! Smooth and clear communication, very professional service.”

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Posted 1 year ago

“All good and very helpful with delivery!”

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Posted 1 year ago

“Efficient service. Flexible and accommodating.”

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Posted 1 year ago

“Would not use. Driver was unfriendly and refused to move boxes down to the ground floor claiming I had only booked the move from ground to ground when I had clearly booked first floor to first floor service. He was lazy and rude. When I complained the customer service was unhelpful. I wouldn’t use them again.”

Helpful Report

Posted 1 year ago

“Booking with this company seemed professional till the moving day 4hours late our buyers were forced to move in while we were still in the house with all our belongings after 15 are so phone calls to the worst customer service the van arrived a small sprinter van joke to move a 4 bedroom home. long and short of it it took 4 trip s and 4 trip for us with our 2 cars.Load s of things left behind till gone 3 o clock in the morning we also got held to ransom on how may boxes we had even that we said on booking we had more than 50 we had to pay £200.more are else they would walk of the job due to the time and the pure tiredness of the hired work men that any van had employed our furniture and boxes were left any where it was a complete nightmare the lads did there best but any van could not care less about them are us the move cost £1345.00 to move from Heywood to bury 6.5 miles absolute terrible experience that can be confirmed by on lookers that could not believe what they could see”

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Posted 1 year ago

“Very efficient company and very polite driver”

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Posted 1 year ago

“Anyvan rendered a good service. It was excellent and I would definitely recommend to anyone.”

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Posted 1 year ago

“The whole move was very sorted, quick and smooth. The driver was very helpful and friendly.”

Helpful Report

Posted 1 year ago

“I wish to upload some pictures of how the drivers literally threw our furniture into the storage. How can I show this. Should I contact watchdog”

Helpful Report

Posted 1 year ago

“Excellent experience with ANYVAN. Great correspondence, keeping me updated with my delivery. Nothing was too much trouble. The delivery drivers were well presented, polite and did a great job. Thank you”

Helpful Report

Posted 1 year ago

“Great service, keep us updated arrived when they said and drivers were professional and friendly , would definitely use this service again”

Helpful Report

Posted 1 year ago

“Terrible Experience with AnyVan – Misleading, Overpriced, and Careless with Personal Information I had a terrible experience with AnyVan, and I strongly advise against using their services. I was misled by their call agent regarding the size of the van they would provide. The agent reassured me that the van would meet my needs, which was the main reason I decided to book with them. However, they failed to deliver on that promise, sending a van that didn’t match what was discussed. My booking email clearly shows that I required a Maxi Loader 7.5-ton van, but they sent me a Luton van with a capacity of just 3.5 tons instead. This was completely inadequate for the job and not what I had paid for. On top of that, their pricing is outrageous. I was charged £1550 for the service, which is significantly higher than the quotes I received from other removal companies for the exact same job. I had offers ranging from £900-£1200 for a Luton van, similar to the one they sent me. When I requested a refund for the difference, they refused, going against their own promise to beat any price. After making a complaint and awaiting the outcome, I received a very strange email from them, stating that a third-party company had requested my personal information because of an alleged accident involving a lady and her daughters. This left me extremely concerned and confused, as I am a man and had no such incident. When I contacted them about this alarming email, they casually informed me that they had mixed up my details with another customer. This level of incompetence is absolutely unacceptable and only added to my frustration. I was expecting fairness, especially since they have access to the call recordings that would clearly show how I was misled. Instead, I’ve been left feeling cheated, disappointed, and frankly, quite scared by the careless handling of my personal information. I will be sharing my experience far and wide so that others are aware of the misleading information and poor service provided by AnyVan. Avoid this company at all costs.”

Helpful Report

Posted 1 year ago

“Excellent service and easy to navigate website. It took less than 5 minutes to book a collection/delivery. The prices are cheaper as compared to solo vans. The driver's communication was outstanding. Deserve 5*.”

Helpful Report

Posted 1 year ago

“Timeframe changes dramatically between the evening before and the day off. Zero cust8mer service. No one replied to my email. Still have not. Terrible company.”

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Posted 1 year ago

“Good service.”

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Posted 1 year ago

“Efficient and friendly!”

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Posted 1 year ago

ANYVAN is rated 3.4 based on 2,812 reviews