Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.44

“They are fast and careful about items”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Great job. Came early and were careful. I will use again.”

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Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“The two movers that turned up were courteous, professional, capable and efficient. Respectful of me and my belongings, they were friendly and fit for the job. Appreciates”

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Posted 1 year ago

Hi Marie, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“What a rubbish removal company. Items stolen, stuff damaged Don't use go with someone reputable”

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Posted 1 year ago

Good Afternoon, We are incredibly sorry you have not recieved a satisfactory service. Unfortunately, we are unable to locate any bookings with your account details. Please could you email qualityandresolutions@anyvan.com with your reference number so we can review this further? Kind regards, AnyVan

Posted 1 year ago

“Prompt, quick, friendly service. The two guys that picked up (and delivered) our stuff couldn’t have been friendlier. Polite and helpful they arrived a delivered exactly on time. Perfect”

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Posted 1 year ago

Hi Neil, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Very easy to book. Driver and assistant polite and respectful keeping me informed of timings. Would recommend. Also I found to be realistically priced.”

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Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Very friendly & efficient service”

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Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Awful, awful, awful. Turned up hours late, didn't have any equipment (no trolley and the van didn't have a lift on the back). It was honestly like they'd never moved anything before! The whole experience made my home move considerably more stressful. Avoid!”

Helpful Report

Posted 1 year ago

Good Afternoon, We do apologise you are unhappy with the service provided, and for the late coming of your driver. Upon review, we can see a partial refund has been issued for the missed time slot. In relation to Transport Providers lack of equipment, although it is advisable that Transport Providers carry trolleys, this would only be necessary should there be a considerable walking distance, or any items which are particularly heavy. In this instance we can see that all items were transported successfully, however, we do appreciate your feedback and we are incredibly sorry for any inconvenience caused. Kind regards, AnyVan

Posted 1 year ago

“Punctual polite and good value”

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Posted 1 year ago

Hi David, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“All went fine and the chaps that did the job were very helpfull and careful”

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Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“anyvan is very good or to say it better bloody good”

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Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“great service- always use them from now on”

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Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Really good, the men that came to help were so hard working and fast and got the van loaded so quickly.”

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Posted 1 year ago

Hi Abi, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Avoid this removal firm at all costs. My experience with them was nothing short of a nightmare. They extorted an extra 50% charge because of a minor error in the moving date, showing zero flexibility or willingness to compromise. Then, during the move, they destroyed my £500 chest of drawers, only to blame me, claiming it was “cheap furniture” and not real wood—an insulting and baseless excuse to dodge accountability. When I attempted to file an insurance claim, it was outright rejected without any chance to discuss my side. The company relied entirely on the movers’ dishonest claims that the item was “already broken” and even blamed a supposed “previous removal team”—which was laughable, as I had moved it myself in pristine condition. The claims process was a joke, designed to leave customers helpless while they cover their own incompetence. The movers themselves were a disgrace—rude, careless, and completely unprofessional. They communicated exclusively in a foreign language, making it impossible to understand what was happening in my own home. They handled my belongings with zero care, rushed through the entire process, and repeatedly said they had another job to get to, as though my move was an inconvenience to them. This company is dishonest, exploitative, and staffed by unprofessional workers who have no respect for your property or your time. If you value your sanity and your possessions, steer well clear of this sham of a business.”

Helpful Report

Posted 1 year ago

Good Afternoon, We are sorry to hear you are unhappy with your AnyVan experience. Upon review, we can see you had requested to change the date of the move, one day prior to the date of the booking. AnyVan does offer flexibility with date changes, however, should you wish to reschedule within 48 hours, fees are due as AnyVan have already made plans with our Providers to fulfil the booking on the day specified. In relation to the damages reported, we can see that the team have requested relevant evidence such as images prior to the move, and proof of purchases. Unfortunately, as the relevant evidence has not been supplied, and the items were collected from a storage unit, we were unable to verify that the damages were caused as a result of the move. We do apologise for any inconvenience caused. Kind regards, AnyVan

Posted 1 year ago

“I moved two-bedroom house with AnyVan, from one city to a storage unit at another. Everything was ok initially, although they scammed me into paying additional charges on the day, on various things like eg boxes being not made from cardboard but plastic. The big problems started at the destination, as the drivers refused to carry the items there, even though they supposed to move them in the room I'd instruct them to, claiming that AnyVan booked them for another move too fast and they had to leave me with everything in front of my storage warehouse. They then spent an hour on nothing - waiting for AnyVan to contact them to confirm that they could, in their grace, ''help' me with moving things they were contracted to move. They then just left everything on trolleys in front of my storage and left while I had to move almost everything myself. This is not to mention all the other additional on-the-day charges such as £100 for the drivers walking 30 rather than 20 meters and them living mess in my bathroom. This was an absolutely unpleasant experience and I will never use AnyVan again. I've been trying to get this sorted for a few months now and they - only recently - offered to pay back ~8% of what I paid but I find this ridiculous and am now opening the case with ombudsmen etc..”

Helpful Report

Posted 1 year ago

Good Afternoon Tony, We are incredibly sorry to hear you are unhappy with your AnyVan booking. AnyVan is an inventory based company, therefore, the cost you pay is based on the items which have been listed. Should additional items be present, our Transport Providers will accommodate these should they have the space to do so, however, additional charges would apply. We can see from the list of additional items supplied, this also included an extra Sofa Bed, which had not been accounted for. Upon review, we can see you have discussed the matter with our service quality team, and a partial refund has been offered. Kind regards, AnyVan

Posted 1 year ago

“I wish we had used AnyVan in the past, years ago! Excellent in every way from the great tracking service and phone contacts. Everything was delivered safely and exactly on time. On top of that, Dave and his mate were more like friends you hadn't seen for a while. Great craic too! Many thanks!”

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Posted 1 year ago

Hi Malcolm, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Very good service would recommend”

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Posted 1 year ago

Hi Chris, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Driver was early, polite, friendly and professional, delivered my car safely to Swansea and texted me when he arrived at the garage. Would certainly use Anyvan again.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“They damaged my bed by losing parts of it. That's 2 months ago. And all they've said is. It's my responsibility to get quotes to fix it. And when they left they KNEW they'd done it !”

Helpful Report

Posted 1 year ago

Good Morning, We are sorry to hear that you are unhappy with your AnyVan booking, and that damage may have been caused. Upon review, we can see our claims team have made an offer of settlement in October. Please respond to their email in order for this to be processed. Kind regards, AnyVan

Posted 1 year ago

“Cannot recommend avoiding this company enough - awful awful awful. Would give them 0 stars if there was an option. Don’t bother requesting a time slot as they will not stick to it. Our van was meant to arrive between 10 and 12 and turned up at 4. Company kept quoting that we pay for a day not a time slot so there’s nothing they could do about this delay. When the men got to our new home with our belongings they wore muddy shoes into our brand new house leaving stains all over the carpet. When we contacted any van they said there was nothing they could do as we had not requested the men wear shoe coverings prior to them arriving and that it was our responsibility to cover our carpets to keep them clean. I’ve never heard of something so rubbish. Avoid avoid avoid. Pay the extra money and hire a proper removals company - it’ll save you money and time in the long run. Any van added stress to our moving day, not took it away like their website guarantees.”

Helpful Report

Posted 1 year ago

Good Morning, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see a partial refund has been issued for the lateness, and we do apologise for any inconvenience caused by this. In relation to the damage claim, we can see this has been investigated by the relevant department, however, we do recognise you remain unhappy with the outcome of this. We have escalated the claim to the claims manager to review, and they shall be in touch with you in due course. Kind regards, AnyVan

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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