ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 2,958 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 2,958 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, I have been informed all the way through the process, as well as the receivers. Very friendly and helpful. Definitely worth it to recommend. If I will need transport in the future this company will be my first choice. Thank you”

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Posted 1 year ago

Hi Jo, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Great service and well done 👏”

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Posted 1 year ago

Hi Renato, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“All good. Came within the time slot and delivered in same. No problems.”

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Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Great service”

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Posted 1 year ago

“5 years ago I moved home. After I moved, I found that my harman Kardon speaker was missing (Onyx studio). It is quite big and round, so difficult to miss. I contacted the company but they asked the mover and the movers replied they don't know. No protection in case items are missing.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review, and we are sorry to were left disappointed with your AnyVan booking. Unfortunately, due to the time that has passed, it would not be possible to re-open the matter, however, we would like to thank you for your feedback. Kind regards, AnyVan

Posted 1 year ago

“Brilliant service, very friendly driver. Good price and very reliable 🌟🌟🌟🌟🌟”

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Posted 1 year ago

Hi Lee, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“All good. Came within the time slot and delivered in same. No problems.”

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Posted 1 year ago

“The main problem was with an item that went missing.”

Helpful Report

Posted 1 year ago

Good Morning, We are incredibly sorry you have had cause to raise concern regarding a missing item. Upon review, we can see the team have investigated the matter, and the Transport Provider has provided images to show that all items were collected and delivered. Unfortunately, in this instance, we would not be able to progress the complaint further. We do apologise for any inconvenience caused, and would like to thank you for taking the time to leave your feedback. Kind regards, AnyVan

Posted 1 year ago

“Very good service , guys were very friendly and professional ... my delivery didn't get to me till late in the evening but this was the fault of the M25 . I was kept updated and informed and despite traffic issues the items arrived safely and clearly the guys had worked hard to get my items to me as quickly as possible. Would definitely use again ,”

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Posted 1 year ago

Hi Clare, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Very easy to arrange with prompt and reliable service”

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Posted 1 year ago

Hi Stephen, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Absolute joke of a company. Video called to create itinerary and was told movers would come the day before the move to pack, they didn’t come til the morning of the move, didn’t have a big enough van or enough boxes. Even though this was due to the quoted itinerary being incorrect, apparently this is our fault. They left us with half a house full of stuff refusing to do an extra run, we also went and paid extra £50 for boxes and apparently no refund of either initial fees or the boxes we had to go and buy on the day. Booked due to recovering from c section with newborn baby and customer services hung up on me as I was stood in a half full house. The ‘extra’ was things e.g. cupboard contents that don’t have a space for in the itinerary, so I couldn’t add and assumed their sales team would account for. Absolutely disgusted with this bunch of cowboys, do not use under any circumstances.”

Helpful Report

Posted 1 year ago

Good Morning Meg, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Unfortunately, we have been unable to locate any bookings with the details you have provided. Please could you email qualityandresolutions@anyvan.com with your booking reference number, so we can review this for you. Kind regards, AnyVan

Posted 1 year ago

“Excellent,, efficient, polite and professional service and was updated regularly on delivery times. Faultless service and would highly recommend ANYVAN. Will certainly use and highly recommend in the future.”

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Posted 1 year ago

Hi Heather, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“I book this service on the 01/11/2024 to transport a washing machine from CB4 Cambridge to CB25 waterbeach for £50. During the booking, I choose a particular time slot where the owner will be home to hand over the machine which was 13:00pm. The driver arrived the location at 10:00am in the morning because it was the time that best match his programme. No one was at home because the person was in Burwell. I contacted the company to go pick up the item or refund but they categorically refused. If this is how this company makes money, its really a pity. I work hard to earn my money and this won't go in vain. This company is a total crash. Never get poor with my £50 in your pocket.”

Helpful Report

Posted 1 year ago

Good Morning Aimee, We are sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see you had selected an all day time slot for your booking. AnyVan provided you with estimated time slots for collection and delivery, and the Provider arrived within this time, however, no one was home. We can reschedule the delivery for you, and select a time that is suitable, once the rescheduling fees have been paid. Kind regards, AnyVan

Posted 1 year ago

“Amazing service. Professional , punctual, polite a great service.”

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Posted 1 year ago

Hi Theresa, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“I have two men arrive at my house to pick up a big chest of drawers straight away the man said if I can’t help him lift it he couldn’t do the job. I have a very bad back. I could not help my son moved it by itself. I told him it came apart, but he didn’t listen. He brought his friend from the van. He said he wanted £25 help lift it I had nothing less than £20 in my wallet he took my £20 and found out it came in two just I had told him they left I felt I had just been robbed if they do this with every one else they making a lot of money don’t use this firm they should where masks”

Helpful Report

Posted 1 year ago

Good Morning Keith, We are sorry to hear you have not recieved a satisfactory service. Unfortunately, we have been unable to locate any bookings with your registered email address. Please could you email us at qualityandresolutions@anyvan.com with your booking reference number so we can review this? Kind regards, AnyVan

Posted 1 year ago

“Very easy to book in! The two men who helped us were great and got it done very quickly”

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Posted 1 year ago

Hi Charlotte, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Everything went just fine with ANYVAN: great price, great comms, good team, delivered on time and no damages. Will definitely use them, again!”

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Posted 1 year ago

Hi Howard, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“A great service, estimated times day before then tracking on the day, quick, easy, affordable and pleasant service.”

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Posted 1 year ago

Hi Jade, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Zero stars if I could. Booked 5pm-8pm slot. Driver turned up at midnight. Refused to help carry up the stairs. Requested a refund, refused more than 30% because the ‘job was done’. Disgraceful service”

Helpful Report

Posted 1 year ago

Good Morning Georgia, We are incredibly sorry for the late arrival of your Transport Provider. We can see the booking was made for ground floor collection, and delivery. Due to this, the Transport Provider would not be obligated to assist with any potential floor levels that were present. A partial refund has been accepted and processed, and we would like to thank you for taking the time to leave your feedback. Kind regards, AnyVan

Posted 1 year ago

“Booked for a car transport service and explicitly told them it was a low car with minimal ground clearance. When the driver arrived he asked me to drive the car up the ramp. The angle was too steep and when the car contacted the ground I alerted the driver. He told me to carry on and that no damage was being done. This was incorrect as upon inspection the front splitter, splitter mounts and bumper were damaged. Anyvan have denied any responsibility and are blaming me for driving the car, however this is exactly was I was instructed to do. If I knew the driver was telling me to do this to void his responsibility I would not have done so. A very shady company that has resulted in several hundreds of pounds worth of damage to my car that they are refusing to even contribute towards. Stay away if yo value your possesions.”

Helpful Report

Posted 1 year ago

Good Morning Fraser, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see that the matter was reported to our claims team. As you have opted for basic compensation cover only, this covers for fire and theft, however, does not extended to potential damages. Due to this, AnyVan will investigate the claim based on the evidence provided, however, as the vehicle was loaded by yourself, we are unable to verify that this was caused as a result of the Provider. We do apologise for any inconvenience caused. Kind regards, AnyVan

Posted 1 year ago

ANYVAN is rated 3.5 based on 2,958 reviews