ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,812 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,812 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish”

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Posted 1 year ago

“Anyvan is a scam - Avoid! Anyvan is a scam - with 0 customer service. The movers refused to deliver the sofa. Absolutely 0 customer service.. they will make you pay again to rebook movers. They pretended a mistake in the floor number and refused by all means to press the button on any other floor, without rebooking and paying for another delivery. Customer service is non existent and had absolutely no interest in helping, except pushing me to do a rebooking (which I would have to pay for, of course). My sofa didn t get delivered and they took my money. Absolutely a joke and scam. Avoid by all means. (The person I spoke to over the phone was supposed to send me an email with contact details to make a claim.. but they conveniently forgot).”

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Posted 1 year ago

“Prompt , reliable, efficient , tracking app.”

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Posted 1 year ago

“I had a 2 hour slot booked and they arrived late, but here's the rest of my experience: The drivers arrived rude, grumpy and complaining about the walk from my flat to the van, claiming that the walk was 100 metres (it wasn't even close to that). They then proceed to start removing taking some parts of a bed out of the flat, and then disappeared for over 20 minutes. There's 2 bits of walking, from flat to elevator (30 paces) and from the building door to van (50 paces). During the time they were gone I took the following from the flat to elevator: Big chest of drawers (no idea how I managed it on my own) Other chest of drawers Book case/shelving unit TV stand Coffee table Desk Office chair All sofa cushion 2x mattresses All 20+ boxes & bags Sofa (with a friend) TV (with a friend) After 20 minutes on the phone to customer service I had to pay an extra £58 on top of the £290, when there was no ask or section mentioning the walk to the van, bearing in mind you can't always get a van right outside, so not sure what was expected. On the other side myself and my friend then helped them as I was made to feel bad it had taken about 4 hours when it should have taken much less. I sent videos to AnyVan showing what I had carried out, the distance they were complaining about (I did the same move in with my 60 year old Dad 5+ years ago). I had zero gratitude from the grump miserable movers, despite making their job easier than if there was no walk to the van. What was I offered? £36 credit to my AnyVan account. Luckily I have prevented 2 friends who are also moving from using this company hopefully this review will make you go elsewhere.”

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Posted 1 year ago

“I will highly recommend this company. It was very stressful moving a home with a baby but they made it so easier for us. I am going to be using this company again”

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Posted 1 year ago

“Fantastic service. Really pleased from booking the job to the lovely man delivering. Will definitely use again 👍”

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Posted 1 year ago

“Good services. Ok time and efficient.”

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Posted 1 year ago

“Good services. Ok time and efficient.”

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Posted 1 year ago

“2 very helpful men moved quickly and efficiently to get our goods loaded and off-loaded where they needed to be. No damage whatever. I can certainly recommend your service to anyone needing transport!”

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Posted 1 year ago

“It was a very good experience with anyvan and specially magdi. Highly recommended. Flexible, cooperative, cheap, on time delivery and thorough professional.”

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Posted 1 year ago

“Your services are very good”

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Posted 1 year ago

“Extremely bad experience. Be warned, the booking process is very misleading and asks you to select images of the item types being moved. I chose boxes and chairs, chose an additional person to assist and paid extra to have items delivered to a 1st floor location. An agent turned up on the agreed day and immediately said he was there to collect one chair and one box for £100 (with an assistant!). When I questioned this, they got head office to call me who said that to get a bigger van to me would incur a 50% penalty and to cancel would cost me £100! Total misleading rip off from start to well rehearsed finish”

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Posted 1 year ago

“DO NOT USE THIS REMOVAL SERVICE. They charged me for boxes and packing and then would not refund me when the drivers turned up without the boxes. I couldn’t complete my move. They do not have their own drivers / employees. They put your details up on a platform for any person with a can to do. They have no idea who is coming in your home and cannot guarantee the safety and care of your possessions. They also only pay the drivers a fraction of the fee you pay. Utter cowboys.”

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Posted 1 year ago

“An absolutely pleasurable experience. The driver Salman was a gem. Picked up early than the original slot, delivered earlier. Was able to be tracked via the app and contacted via phone at all points through the journey. Big thumbs up indeed..”

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Posted 1 year ago

“I would give 0 if I could! Firstly, they came with almost full van and they have to do 2 trips. It was very stressful and inconvenient. They know exactly what we requested to be delivered but they didn’t have enough room in their van! Very unorganized! This is last thing you need when you already stressed about moving house. They don’t care! Secondly, they damaged my new house wall and staircase post! They had my standard single wardrobe which shouldn’t be so challenging to 2 men but when they lifted it up they scratched the wall made dents all around it and I literally saw with my eyes that they almost knocked my stairs post off! It moved! Scratched and stuck there so I had to help as they suggested they need more strength to lift it up higher so they can lift it upstairs! So I helped them it was done. They just need more strength or work less so they can manage lifting things properly. The damage was caused before I helped them but now I’m in process of claim damage the answer I got from their company was I don’t get any compensation because I helped. It is a trap they use to their customers! Be careful if their staff ask you to help don’t! But it is difficult as it might damage more to your house as you can imagine it was stuck and putting strength on your wall and staircase post as they didn’t manage it well. Finally, I complain about all this but simply their reply was not to do anything as I helped. But the damage was caused before I helped! This is their conclusion: 8.3 Neither AnyVan nor its Partners are liable for: Should you decide to help the Partner with the moving, packing, loading or unloading of any goods, or travel with the Partner in a vehicle, you do so at your sole risk and the Partner shall not, nor AnyVan, be liable for any loss or damage suffered as a result of such actions. We apologise for any inconvenience that has been caused. I will raise my complaint to ombudsman but I need them to say this is their finally decision. But they don’t reply!”

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Posted 1 year ago

“The van was earlier than time slot but there guys were very efficient.”

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Posted 1 year ago

“Rated 1 out of 5 stars Horrible and awful experience I booked Anyvan for my complex move after talking to the sales guy (Harry). We were moving from London to Liverpool with multiple drops. I did a video call with Anyvan (Harry) - I pointed out exactly what I had to move, including a lot of large pictures. Harry was proactive and got back to me very quickly. The quote should have been accurate because Anyvan had seen what I was moving. Due to unforeseen personal circumstances (quicker completion at buyers request, death of my father and my arthritic hip packing in) I had to take the pressure off and decided to opt for the premium packing service (having packed a considerable amount of my stuff myself already). Thankfully I had. I also had a holiday booked the week before the move. I had numerous calls with very polite phone operatives - I was given incorrect and conflicting info, incorrect pricing (overcharging me twice) and they failed to call me back as promised. Every time I called them, I had to go through the whole saga again. They kept trying to upsell. They didn’t seem to be knowledgable and apart from one lady (Lungi) didn’t actually take ownership. I suspect this is due to the set up / business model they are working under. After each interaction you’re asked for feedback. I could not fault how polite they were. Perhaps that’s how Anyvan have got so many good reviews…. In desperation, I called Anyvan (from my holiday) and asked Harry - the original sales guy to call me back. He did, he’d seen my case and apologised and promised to fix all. We changed the plan so that my house would be packed on 19 June and everything moved on 20th. Polite packers arrived on 19th, packed 30 boxes and told me they had another job to go to. I could no longer reach Harry in sales on the number he gave me and he never called me back. I spoke to Lungi. After the usual spiel she understood my situation but I did have to freak out on the phone and tell her about my father, hip etc to get her listening to me. She promised to sort out. The next day Valantino and his team arrived. They were polite, friendly, efficient and proactive. They worked tirelessly all day. The sale completed at 09.30am but we didn’t leave the house until 3.30pm. Thankfully the buyers were understanding, although keen to get in. We then drove 250miles and met the team up there. They unloaded items into container storage and at temp accommodation. They finally finished at 11.30pm. Nothing was too much trouble, they were tired but smiling at the end when they left for their drive back. Valantino and his team were great and really saved the day, along with Lungi. However, in spite of what they did, I have never had such a terrible, stressful experience in my life. Anyvan were absolutely awful. I have never had to write such a shocking review. I suggest the owner of Anyvan reads my case and does something about continuity of staff on the phone, training etc etc. I am yet to check the final bill. I will revert if that’s incorrect. Fancy paying for a premium service and receiving endless buckets of stress! Anyvan might be good for straightforward moves but for mine they were appalling. If I could, I would give no stars. Jo”

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Posted 1 year ago

“Excellent service at very reasonable rates. Able to track our driver throughout the day and know exactly where he was and what time he would arrive with us. So pleased with every aspect of this service, including communication, reliability, value for money and overall efficiency. I will definitely use AnyVan again in the future and highly recommend them.”

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Posted 1 year ago

“Great company!”

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Posted 1 year ago

“Excellent company that have sorted out loads of deliveries for me. They are very easy to deal with with and super efficient. Highly recommend.”

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Posted 1 year ago

ANYVAN is rated 3.4 based on 2,812 reviews