ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

3.5 Rating 3,065 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,065 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A truly dreadful experience. Vile, nasty driver who reduced me to tears (I live alone and am 76 years). He refused to take double bed unless it was taken apart - told me it was my job to find out if this was needed. He said if he took it apart he would charge me for it. He refused to take stacking single beds because headboard was too big and needed to be taken apart. I was fortunate to be able to contact my son in law who dashed over with tool kit when he heard how distressed I was. Driver refused to take topper mattress on double bed (I need it for my arthritis)’ told me one mattress only. They carried large, empty drawers one in each hand and banged them several times on every door jam they passed. They complained about distance they had to carry contents into new home, saying I should be charged by metres covered. The van was way too small and they left behind the dining room table and computer chair. Don’t believe the lovely publicity photos you see on their site. None of the people I contacted, who had used them, ever saw such a van. Instead, the van will be hired and driven by scruffy individuals who are in no way proper removal men and therefore very likely to cause damage or upset. BE WARNED - yes they are cheap, but you get what you pay for. Two days later I am still shaking from the awful experience.”

Helpful Report

Posted 5 years ago

“Ripped off elderly pensioners left them stranded ,and tried to add on extra money ,do not use this company”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY! The delivery drivers (they are not professional removals staff) damaged a very nice wardrobe I had bought and lied about it when I complained. Anyvan took their side, despite all the evidence and then quoted their policy saying that the 'cover' they provide was not for damaged goods. The guys who picked up my furniture turned up in a transit van to fit a triple wardrobe, double bed, mattress and chest of drawers. And they went to pick up someone else's sofa on the way (which is how my wardrobe got damaged I'm guessing), and they charged me £278. So, if you want to use this company, my advice would be to pay the extra insurance as your goods are not covered, despite their advertisement. But if you're moving something valuable or something you would really like to receive in one piece, go to the professionals.”

Helpful Report

Posted 5 years ago

“The website claims to match any quote. The man on the phone didn't want to know. I felt pressured into giving my card details there and then.”

Helpful Report

Posted 5 years ago

“No one turned up so now I have to chase up a refund (they refuse to give) Avoid avoid avoid.”

Helpful Report

Posted 5 years ago

“When booking the delivery the first thing that was wrong was they got the item wrong as a small table and not a LARGE MARBLE DINNING TABLE After trying to get that sorted and explaining I actually paid for 2 delivery drivers it was changed The van arrived and was shocked to see a van which did not portray what i believed to be a national company with trained removal people .As it was an expensive marble table this is why i choose Anyvan,and not a local company.Big Mistake On arrival was told there was some damage ,what they actually meant was they had not strapped the table in as there didnt seem to be properly facilities. However when I was trying to take pictures of the damage felt very intimidated. The agent on the phone was very nice and explained the shattered table had to be removed for Health and Safety,as I explained I had my grandchildren and my dog. Thought this would be straightforward however have had an email to say they are in talks with there TRANSPORT PROVIDER ! I dont understand why as it was pretty straight forward”

Helpful Report

Posted 5 years ago

“I booked this company in good faith to move a piano telling them there were several steps to the front of the property. They didn't get in touch seeking any clarification but then said there were too many steps when they arrived. I was charged full price for the non-removal and they wanted more than double to re-book. Just a money-making racket.”

Helpful Report

Posted 5 years ago

“They team packed quickly and seemed helpful however when they delivered my sideboard it was scratched deeply and in several places, having paid nearly £300 for it Their customer service was appalling and slow and generally obstructive, believing only one side. After weeks they offered me not even a third of the repair cost. DO NOT USE THEM. They’re cheap but you’ll pay in the long term.”

Helpful Report

Posted 5 years ago

“Never again. The van was late and although they packed quickly, a sideboard of mine was scratched repeatedly and deeply. Their customer service team were appallingly unhelpful and after weeks of wrangling offered me a sum that doesn’t even cover a third of the cost of repair. DO NOT USE THEM. They are cheap but you’ll pay in the long term.”

Helpful Report

Posted 5 years ago

“Appalling experience never use this company. Moving is stressful and without a professional service it can be terrible. Late, slow. vans not big enough, customer service a joke.”

Helpful Report

Posted 5 years ago

“I would never ever book Any Van - they are scam! They basically charged for NO service at all - the van drivers walked away on the moving day. Find more respectable company.”

Helpful Report

Posted 5 years ago

“I would never ever book Any Van - they are scam! They basically charged for NO service at all - the van drivers walked away on the moving day. Find more respectable company.”

Helpful Report

Posted 5 years ago

“The money I raised for moving costs has basically been stolen by @AnyVan which is fantastic. Disgusting service, stolen goods, damaged items/walls, inappropriate comments, leaving my items outside in the dirt and rain. Got a phonecall from them to say it's pretty much my fault. 1) They left my previous property unsecured & unlocked with the keys in the door because they couldn't be bothered to wait 5 minutes for my neighbour to return 2) An item costing £190 has mysteriously disappeared after many comments from the drivers stating "Ooh this stuff is expensive, are you rich?" No, I'm a nurse and bought this stuff from charity shops. @AnyVan refuse to believe its been stolen. 3) It took them 8 hours to drive from West Yorkshire to the coast. They then refused to do services I'd paid for because 'it was late'. 4) They left my mattress and sofa outside in the dirt and rain. Both of them are now damaged. 5) My neighbour witnessed them actually not doing any work at all and just sitting around. Probably why it took them 8 hours to drive down. 6) The walls at my new property are scratched and damaged now. My landlord repainted the property only two weeks before I moved in. 7) When the drivers left, they came back to my door demanding that I hadn't paid them for assembly (I had). They then went on to text me at 2am demanding money. 8) The company called me to say it was my fault and responsibility to watch the drivers at all times, so not holding their employees accountable at all. Gross service.”

Helpful Report

Posted 5 years ago

“DREADFUL SERVICE - BIKE DELIVERED TO WRONG ADDRESS BY OVER 250 MILES - EVENTUALLY ARRIVED 3 DAYS LATE WITH ADDITIONAL MILEAGE, BATTERY LOSS AS ELECTRIC AND HAD CLEARLY BEEN DROPPED - ABSOLUTELY DISGUSTING SERVICE - NEVER EVER GOING TO USE THESE GUYS AGAIN - COMPLAINT HANDLING EVEN WORSE - NO PERSONAL CONTACT ALL DEALT WITH VIA EMAIL - ABSOLUTE JOKE😡😡”

Helpful Report

Posted 5 years ago

“I cannot express how strongly I do not recommend this company. The packing service was abysmal; for example, one box literally had one lampshade in it, another was half full of coat hangers, another had one pillow and one sheet. Our kitchen was left untouched, the key reason that we booked the service in the first place. The move day was so stressful - the drivers arrived 90 mins late and rushed the entire pack so that they would not be late for their next job - so they only packed very quick things, leaving all the kitchen items etc. But sadly this was the least of our problems. The delivery service lost a bag of all the bolts for our beds, and the legs for one of our beds. This has left one bed significantly impaired, and another completely unusable. The refund they have offered is well below anything that reflects the time, stress and cost of the company’s negligence.”

Helpful Report

Posted 5 years ago

“They sent a pitifully small van, necessitating two journeys between locations Upon arrival, at the new house, the men immediately complained, saying there were more boxes than stated, I had notified the company of the number, but they denied this, and charged an extra £70; they complained about the amount of walking, and notified the company of an exaggerated distance by 30%, and charged £170 extra.There was nothing on the booking form to notify them of distance, nor in their terms and conditions. They left two items behind, clothes, and a large painting. They told me that they would reimburse me for the cost of moving by another company, but later denied saying this, because there was no record of the conversation, and then said they would have done the additional move for me. The additional move by another company amounted to £48 (1 hour ,£40 =VAT) They refused to reimburse me the full cost, and after five calls, they decided to reimburse me £35, as a goodwill gesture! In the end, it cost me far more than a regular moving company, the service was vey poor, the extra charges extortionate, about which I shall contact the Citizens Advice Bureau. SO DON'T EVER USE THEM!”

Helpful Report

Posted 5 years ago

“If I could give less than one star... I would. I booked my AnyVan driver 3 weeks in advance. Received a call 2 days before to confirm my itinerary. Followed my driver live on the tracking link (in which it notified me he would be late for pick up). Then 30 mins AFTER the allotted collection slot, I received a call saying that my driver could not complete the booking (no rationale given). I asked for a replacement - they said they could try to find one but couldn't confirm a timeline. When I asked if I could also keep trying to find my own replacement, they said they wouldn't be able to refund me if I found a replacement and they didn't... so I was left at their mercy. Gave them another 3 hours to fix the problem and guess what? They didn't come through. By some miracle (and lots of frantic calling of friends) I found a replacement service with another (EXCELLENT) company - check them out at manplusvan dot co dot uk. But would I trust AnyVan now or in the future? No. Never again. As a result of their incompetence, I was liable for another month's rent, penalties for late check out and in breach of my housing contract. They left me on the side of the street with all my stuff, in the rain, on the eve of a national lockdown. Absolutely appalling. I'd discourage anyone from using their services.”

Helpful Report

Posted 5 years ago

“Beware no removal men the lowest drivers you can imagine even my neighbours saw. They smoked POT on the job and wrecked my walls at the collection and delivery and broke furniture and soiled it in a dirty van. The company got out of it and took their low life staffs side. My own fault for booking such a disgusting company. My neighbours said you were lucky to get your furniture back as they looked like they would have nicked it. Damage caused to everytjing and ignored by anyvan until I got fedup of waiting weeks for a respectful response to £449 and £250 pieces of furniture they didn,t care one bit!!!!!! If you want to put your furniture on a bonfire after these have handled it book them to scrap it. And my home and my daughters home were both damaged and both immaculate newbuild or newly decorated homes which these type shpuld not have stepped thru the door of.”

Helpful Report

Posted 5 years ago

“I wouldn't even rate it one star if I had the option!! We were quoted £180 for a small chest of drawers n a small single (according to them a double) wardrobe to be taken to one address down the road. And then from that same address a futon Matress back to the original address along with the frame picked up along the way. They come to mine... Decided the wardrobe won't get out... Despite my telling them it came in together.. So will go out together... Nope. Can't do it. So I call the company for a refund on the wardrobe only to be told no. No refund. So I've paid £180 for a small three draw chest of drawers, a futon Matress and small futon frame... To be moved down the road . No refund on the wardrobe. Shocking!!!! The wardrobe went in like that... Why can't it go out like that... They didn't even attempt it because then I won't be entitled to refund... Which apparently I'm not entitled to anyway! no refund. Im a single mum, that works nights and I literally saved every spare penny for three months to get this done. So im £180 down. Wardrobe still in property. No refund for items not taken. Luckily...i have two guys coming this evening to take the wardrobe to where its meant to go... . And i will be recording it to prove it can be done!!!! No doubt it'l make no difference to them and they'll still refuse the refund. But I will make it known that they're scam artists and rip off merchants!! Absolutely fuming!!!!! Cannot believe it.”

Helpful Report

Posted 5 years ago

“terrible service while waiting to get my removal,then came at 7.oclock at night with to guys who hardly spoke english,had no protectors for your floor or there feet were rough with my furniture,do not use this setupas you do not know who is coming to do your flit”

Helpful Report

Posted 5 years ago

ANYVAN is rated 3.5 based on 3,065 reviews