Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.44

“Absolutely awful experience. They arrived 3 hours late, when I asked the driver why he responded "sorry that's how business is". The moving men was one short angry bloke and a kid who can barely carry himself let alone a table. After arriving late they refused to take furniture from upstairs as they have ground floor only collection even though it clearly states upstairs and downstairs on the order receipt, so we had to pay an additional 20.00 They started carrying our goods and scratched our wall and damaged our radiator barging the table through instead of trying different methods. When moving the furniture to our new house they proceeded to shove our furniture against the door frame damaging it in the process, we advised they can carry the furniture through the back of the house but they didn't want to do the extra work so damaging my house was a better idea I suppose. Most the day the short angry one spent his time swearing and belittling the kid that was with him saying he's useless and can't carry anything, to top the day off the imbecile reversed and knocked into my neighbours tree. Do not use this scam company, god knows how they got positive reviews.”

Helpful Report

Posted 5 years ago

“Absolutely awful experience. They arrived 3 hours late, when I asked the driver why he responded "sorry that's how business is". The moving men was one short angry bloke and a kid who can barely carry himself let alone a table. After arriving late they refused to take furniture from upstairs as they have ground floor only collection even though it clearly states upstairs and downstairs on the order receipt, so we had to pay an additional 20.00 They started carrying our goods and scratched our wall and damaged our radiator barging the table through instead of trying different methods. When moving the furniture to our new house they proceeded to shove our furniture against the door frame damaging it in the process, we advised they can carry the furniture through the back of the house but they didn't want to do the extra work so damaging my house was a better idea I suppose. Most the day the short angry one spent his time swearing and belittling the kid that was with him saying he's useless and can't carry anything, to top the day off the imbecile reversed and knocked into my neighbours tree. Do not use this scam company, god knows how they got positive reviews.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY!!! I am honestly in shock at the "customer service" from AnyVan. It was a disaster from start to finish. They damaged multiple items in my move and refused to offer compensation even with clear photographic evidence of items before and after. Essentially if their drivers (who are actually all third party drivers with no connection to them) claim there was no damage they take their word over yours (even with clear photographic evidence). Of course the driver is going to claim they didn't damage anything!? So much for the customer is always right. On top of this - their drivers also made me pay cash on the day for extra "services" that were not discussed ahead of time - and AnyVan claimed they knew nothing about this (nice pocket money for the drivers I guess). The drivers also did not follow any Covid protocols - no masks, hand washing or social distancing. Completely unprofessional. AVOID AT ALL COSTS - not worth saving a few extra ££ for the damage caused and horrific customer service.”

Helpful Report

Posted 5 years ago

“The transport team were a group of casual people, 4, paid £70 each cash by the driver. The vans were hired, the drivers unidentified. No packing materials, and although an inventory provided ignored. Household goods were simply heaped into the vans, multiple trips were made, wouldn't disclose the name or location of the storage facility. These were the household possessions of a single mother. The men involved slept over night in one van among the furniture. Arrived next day smelling of marijuana. Eventually storage facility located and photos taken with witnesses. Goods delivered from storage by reputable company. All unpacked goods photographed. Considerable damage photographed by this second company incurred during Anyvan operation to protect their liability. Initially offered £50 credit by Anyvan. Damage alone is estimated as in excess of £2,500 plus additional costs of over £2,500. The client is a single mother, now under high stress. Most of the claims made by Anyvan in their literature are suspect. They are merely a handling office. Do not use them.”

Helpful Report

Posted 5 years ago

“Minus a star would be more accurate. Full house removal booked from Stone, Staffs to Sheffield. An hour late arriving with what I consider a half size van despite the full list of contents for a three bedroom + 4 other roomed house. Obviously subcontracted which we weren’t told. Two men seemed to be inexperienced at loading, were more concerned about any extra bags, boxes as if they were the cause of what would be an extra journey. We’d been told that extra last minute boxes were always expected and they were only small. My partner did nearly as much loading as they in an effort to move things on. Communication with AnyVan about the problem was a waste of time as they didn’t keep to what they promised to sort things out. Had paid £653 already and not prepared to pay double for another trip. We left after the van and arrived at 3pm. They rang after 4 to say they’d had a puncture and hadn’t got the necessary nut key. After several calls with AnyVan the men called to say they’d be with us in 20 minutes. They arrived after 5:30 and stood there. When they did eventually empty the van, they put it all in the downstairs rooms. My partner and his friend had to take things upstairs. The next day we hired a van for another £150 and do the second journey ourselves, wishing we’d done that in the first place. Complaints to AnyVan are a waste of time. I was told they don’t pay any compensation, then suddenly after more communication £40 landed in my account! We wrote a full complaint to the suggested Ombudsman but were told that they were not a member of the Removal Industry Ombudsman Scheme. Surprise! Surprise!!”

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Posted 5 years ago

“Booked and paid, however they called the morning before to say they could not fit my garage door in their vans. I've had things delivered with them before and it would definitely have fit inside their vans. I just don't think they wanted to do the job at the price as I had credit on my account already due to a previous error on their part. Went to a competitor in the end, paid more at short notice but well worth it. Won't be using again. It's been 6 days and still not processed the refund.”

Helpful Report

Posted 5 years ago

“As a driver work with Anyvan it is the worst company you work with even if you have a serious issue no one cares if you call them. They are paying pennies to drivers.”

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Posted 5 years ago

“My furniture was all damaged. 15 emails later offered £50 by their claims manager . My sofas that were torn were £3k. They act as a third party and are stating I have to take it up with the transport provider that they sold the job too, have given me hardly any details to track the men down and turns out the company doesn’t exist”

Helpful Report

Posted 5 years ago

“Terrible customer service. Despite numerous emails and pictures of damaged furniture still not accepting liability. If you value your belongings do not use. Drivers turn up (third party) no care whatsoever put a dent in my wall and my sofas and chairs covered in abrasion marks. This was reported at the time to the drivers and acknowledged and we were told it had to go through Anyvan! Which it did but now told it’s not there problem as the drivers are not admitting to damaging the stuff so no proof! They say they only cover fire and theft unless you’ve taken out separate damage insurance! £200 out of pocket and damage to sofas to repair.”

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Posted 5 years ago

“DO NOT USE THIS SERVICE, THESE ARE CONMEN, DIDNT TAKE EVERYTHING THAT I PAID FOR, LEFT ME WITH 2 BOXES, A SUITCASE AND A GUITAR BECAUSE THEIR PREVIOUS JOB TOOK UP TOO MUCH ROOM THAT IS NOT MY FAULT!! THEY DO NOT WEAR FACE MASKS AND STAFF ARE RUDE I HAVE BEEN WELL AND TRULY RIPPED OFF”

Helpful Report

Posted 5 years ago

“Hidden fees. Anyvan won't call you ahead to tell you that they are charging you fees. I only found out on my bank statement that I got charged extra which they blamed on "heavier parcel". We could have settled it there and then but they only told us after a job is finished.”

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Posted 5 years ago

“AVOID do not use this company. Small unprotected van came late to do my house move. 2 very unhelpful drivers who moaned constantly about lifting. Caused damage to 2 of my leather sofas and suede bed. Only offered £20 refund. Shambles of a company”

Helpful Report

Posted 5 years ago

“Please avoid this company like the plague. They are not fit for house removals or anything for that matter. They are bottom of the barrel. I had a dirty undersized van and one guy and his young son turn up who refused to lift a couple of heavy items because they weren’t able to. My 70 year old parents had to get the fridge freezer out and into their van. They loaded all my items into the van without care or protective fabrics. They damaged an antique table by not covering it and finalised the move by urinating on my sofa. Anyvans investigation process involves talking to the driver, taking their word as fact and dismissing the customer and their horrific experience. I am still haunted now by it all and hugely out of pocket because of the damages. It upsets me even thinking about it now.”

Helpful Report

Posted 5 years ago

“AVOID Any Van. Appalling service. This company let us down ONE hour before we were due to move. I’d booked 2 men to help us move our daughter into an upstairs flat a week before, and they called on the day to say they could only send one man and would there be someone else there to help him! It was definitely a two man job. The man they sent was great, but it meant my husband, who isn’t well, was obliged to help him carry a sofa, beds and various heavy flat packs up three flights of stairs. We paid £104 and were refunded just £22 because apparently as someone turned up that’s all we were owed. Having spoken to a profusely apologetic customer services operator - who just kept repeating her script - I was offered the princely sum of an extra £12. Considering the way we were let down on the day just an hour before they were due to start I think it’s insulting. Next time I will be using a local firm and not somewhere in London where the work is sourced out and no one cares about the company’s reputation, customer satisfaction or repeat custom. The name says it all, it might as well be ‘Any Van.‘ I repeat AVOID!”

Helpful Report

Posted 5 years ago

“When placing a booking with AnyVan every booking includes the basic compensation cover, which is cover for your items up to the value of £50,000 for fire and theft, but does not include damages should damages occur. Due to this, we do offer the option of purchasing comprehensive insurance for your booking through Zurich Plc and this provides cover for your items against the risks of loading, unloading and in transit. As you have opted for the basic compensation cover, this means that when a claim is raised, AnyVan will act as an agent and mediate the claim between yourself and the Transport Providers in a view to reaching a resolution. This is also stipulated in your terms and conditions which I have included below for your reference: 2.4d You also acknowledge and accept that AnyVan does not provide transportation (moving) services to Private Customers and that We are simply acting as agent (and intermediary) between you and our Partner. In situations such as this whereby the Transport Providers have not accepted liability for the claim we are unable to enforce this on them. Anyvan will then review the claim and the evidence which has been provided in a view to reaching a resolution. Upon reviewing your claim and the evidence provided as we are unable to determine that the reported damages have been caused by the Transport Providers, AnyVan is unable to progress with your claim. We have also reviewed the images of the first booking as requested by yourself and there are no images of the wardrobe that have been uploaded. Unforutnatly as you have no further evidence supporting the Transport Providers have caused the damage reported, our stance on the claim will remain the same. We apologise for any inconvenince. Kind Regards, Ann Marie”

Helpful Report

Posted 5 years ago

“AVOID Any Van. Appalling service. This company let us down ONE hour before we were due to move. I’d booked 2 men to help us move our daughter into an upstairs flat a week before, and they called on the day to say they could only send one man and would there be someone else there to help him! It was definitely a two man job. The man they sent was great, but it meant my husband, who isn’t well, was obliged to help him carry a sofa, beds and various heavy flat packs up three flights of stairs. We paid £104 and were refunded just £22 because apparently as someone turned up that’s all we were owed. Having spoken to a profusely apologetic customer services operator - who just kept repeating her script - I was offered the princely sum of an extra £12. Considering the way we were let down on the day just an hour before they were due to start I think it’s insulting. Next time I will be using a local firm and not somewhere in London where the work is sourced out and no one cares about the company’s reputation, customer satisfaction or repeat custom. The name says it all, it might as well be ‘Any Van,’ as far as they are concerned.”

Helpful Report

Posted 5 years ago

“The worst I’ve ever used. Broke my kitchen island and then said they would nail back the broken and chip piece only. That was their final offer. Shouldn’t be allowed to operate. Nasty company to deal with.”

Helpful Report

Posted 5 years ago

“Awful service. I had booked several days in advance and despite receiving a confirmation text the evening before and morning of, the driver did a no show. The driver did not answer the phone and I had to repeatedly call Anyvan, being on hold for over half an hour each time, to get an update. Communication was quite poor and ultimately at the end of the day they cancelled the delivery, leaving me scrambling to find an removal at the last minute at an extortionate price. It is the company's responsibility to communicate with clients on orders purchased and ensure they are completed. Avoid if you want a reliable removals.”

Helpful Report

Posted 5 years ago

“Don’t use this company. All furniture damaged and drivers very unprofessional. Health and safety none existent - COVID-19 no masks and requesting to use toilet.”

Helpful Report

Posted 5 years ago

“IF I CAN GET YOU TO TAKE ONE THING AWAY FROM THIS REVIEW IT IS THAT ANYVAN ARE NOT COVID COMPLIANT. THEIR MOVERS DO NOT WEAR PPE AND DO NOT ATTEMPT TO SOCIAL DISTANCE. If i could give Anyvan a zero i would. Quite possibly the worst service I've ever had in any sector. Our movers were over two hours late. We had to chase them. There was no proactive contact. When they arrived both movers weren't fit for the job. Despite alerting them to the stairs in our flat when booking they spent the whole time complaining about them and saying how little they could be bothered. I was assured that the movers would handle everything. However my partner and I had to move about 90% of the stuff because the very lazy movers stayed outside smoking the whole time. In addition to this one of the movers spend the whole time mimicking my partner and ordering us around with comments like 'less organising more lifting' despite her not being willing to lift a finger. There was also the issue of making fun of our possessions, i.e. that there was something wrong with having lots of books. Making a complaint about this was a whole other experience. In summary Anyvan wont concede any fault and have offered no refund for the work we had to do and had the pleasure of paying for. When i said about leaving a bad review I was told it amounted to blackmail. I cant stress how bad Anyvan are. They are cowboys and will make the stress of moving even worse. Shop around and dont let these people steal your money. For reference my booking number is AV6543970”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews

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