When the driver turned up on the day, he was really apologetic and explained to me that they had a problem with the bookings and there might not be enough space for all my stuff, we agreed to see how it will go. when he looked at the stuff he spotted (2X L shaped 4 seater Sofas) and told me that I booked (2 X 4 seater sofas) I told him I booked 4 seats sofa and the L-shaped is 4 seats as well plus they don't have L-shaped on the list that you pick from on the website. started moving the stuff and midway he said not everything will fit, I looked at the van and suggested they fit everything even if it's not very safe for the stuff to do so, he agreed but asked me to sign a weaver for responsibility if anything happened to the stuff and I agreed and signed thinking they will take everything now, specially that I helped as well as I had a seven seater car as well, so I put all the sofas back cushions and all the loose cushions plus I emptied 2 large bags and a large box that I paid for to manage and fit them in my car to help them take the rest of the stuff. In the end they did not and they lift behind the followings: - 4 dining chairs - 2 large glass coffee tables (booked 4 took the small ones) - 2 Large bags - 1 Large Box - 40" TV I called the office and after checking they said it's your fault and you didn't book an L shaped sofas (explained that this option is not on the pick list and that the L shaped are very small and even smaller than a normal 4 seats sofa but had no luck) I had to book another company to pick up the rest of the stuff and paid £120 for them to do it. I rang again the next day and explained what happened and I was offered £30 in return what I refused to take. they have no manager to talk to or make a complaint.