ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

3.5 Rating 3,072 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver not punctual Does not speak English Told me to not hurry when he is an hour late apart from these, it was an acceptable experience, but due to the above, one star. Would I recommend? Hell nah”

Helpful Report

Posted 4 years ago

“Anyvan lost a dining chair in transit. They were unhelpful in investigating the loss and are not insured for any single item losses so would not offer any compensation. Their response is posted below:”

Helpful Report

Posted 4 years ago

“I couldn't unpack all of my boxes straight away as I am not that mobile. Once I had unpacked, noticed that my Microsoft Surface Pro was missing. I searched all over and checked with previous location and was nowhere to be found. Because I didn't report it within 7 days, apparently it's my fault. Be very careful/vigilant when using this company and Lock/firmly secure all boxes. Double check all contents asap or if you can't, get help to do it!!!”

Helpful Report

Posted 4 years ago

“Total nightmare. Wish I had read these reviews before using a Anyvan. I was told a 9am pick up. It’s now 3:20 pm and no one can get hold of the driver. Told it’s impossible to be allocated a new one. I will keep you all updated as to if the mystery man turns up!”

Helpful Report

Posted 4 years ago

“Charged us for items and services not received. Driver 2 hours late. Charged us for bubble wrap and boxes THEY DID NOT BRING. Pressured us to 'pay them extra in cash' to get around the company. Then intimidated and forced us to approve an extra payment WE DID NOT AGREE WITH in order to get my items out of their van. DISGUSTING!! HUGE AMOUNT OF DAMAGE TO MY ITEMS AS WELL! I sent over 20 photos of my damaged items to this company AND NO RESPONSE OR CARE! Booking number: AV 703 1512 UPDATE! STILL NO RESOLUTION EVEN THOUGH I PROVIDED PHOTOS OF ALL DAMAGE, SOME OF WHICH WAS WITNESSED BY MY HUSBAND AS THE MOVERS DROPPED MY ANTIQUE BEAR CASE IN FRONT OF HIM AND HE HEARD IT CRACK WHICH I PROVIDED THEM PHOTOS OF. THEY ASKED ME TO SEND DETAILS OF ALL DAMAGED ITEMS WHICH I DID AND OFFERED AN INSULTING SETTLEMENT OF 60 GBP FOR 1085 GBP WORTH OF DAMAGED ITEMS WITH PHOTO PROOF OF ALL DAMAGES AND A VIDEO TAKEN BEFORE THE MOVE SHOWING NO DAMAGE TO ITEMS. SCAM ARTISTS WHO DO NOT CARE! THERE IS ALSO A PHONE CALL RECORDING WHERE THEY CHARGED ME TWICE FOR BOXES AND BUBBLE WRAP WHICH THEY NEVER BROUGHT AND THEY ARE STILL REFUSING TO LISTEN TO THE PHONE CALL OR REFUND BOTH CHARGES FOR THE UNPROVIDED ITEMS. - Black Sinamay and goose feather hat - 350 GBP - Vintage Easter island statue - 235 GBP paid - Antique one of a kind bird statue - 60 GBP paid - Bookcases - 150 GBP, multiple damaged areas including crucial stabilization spots - Mirrors (3), one antique silver, 2 black and white - paid 95 GBP for all three (75 GBP for silver, 20 GBP for others) - Chip glass - need to buy a new kit to get this item, 20 GBP - White tree from John Lewis - need to buy a new one as branches snapped off, 25 GBP - Black tree from John Lewis - need to buy a new one as branches snapped off, 25 GBP - red, white blue tree bobbles smashed, - 20 GBP to get replacements - Small vintage Indonesian statues damaged - 25 GBP to fix/restore - Bear case to protect antique bear - 80 GBP WHEN I TOLD THIS WAS UNACCEPTIBLE, THEY SAID "As AnyVan is not in a regulated industry, nor are we a member of any trade organisations, it means we do not fall under the jurisdiction of any ombudsman or Alternative Dispute Resolution Scheme (ADR)." CLEARLY THEY ARE INTENT ON RIPPING YOU OFF IF ANYTHING OF YOURS GETS DAMAGED INSTEAD OF REACHING A RESOLUTION. DISGUSTING!!”

Helpful Report

Posted 4 years ago

“Company says you can add items on the list the day before move but when I tried the system didn't let me. Ended up having to take Uber for my extra items because drivers refused to take them in the car.”

Helpful Report

Posted 4 years ago

“Avoid at all costs.My TV was damaged in transit and the customer care support refused to take on any responsibility. Go directly to a removal company. Please Please.”

Helpful Report

Posted 4 years ago

“Where distance is involved avoid dealing with this Company. I found it a most " dis-jointed " organisation to deal with.”

Helpful Report

Posted 4 years ago

“This was the first time I had used anyvan and it will be my last. Although I booked through them, they appear to contract the work out to other company's. That's fine except on this occasion my LED TV was damaged during transit and Any van refused to pay. Citing that there was no evidence that the television was damaged by the driver. Very poor customer service, very poor company. Better off going to a proper removal firm. It may be more expensive, but at least there professional”

Helpful Report

Posted 4 years ago

“The worst ever please avoid”

Helpful Report

Posted 4 years ago

“Very angry. ANYVAN didn’t show up, we were left stranded on the side of the road in very hot weather. My mother has Alzheimer’s and my dog was also with us. I phoned their customer services and they didn’t care, I asked for my money back, they said not for 5 days would they refund. I had to find another firm who could help us as we were stranded. It took 8 hrs before we could start the journey home 150 miles away, we didn’t get home until 11.30 pm due to these bastards. From my experience don’t use them. 😡”

Helpful Report

Posted 4 years ago

“Anyvan have the worst customer service and have massive delays on delivering.”

Helpful Report

Posted 4 years ago

“Avoid this company like the plague they are a call center that employ a man with a van they are total ally unreliable, should have turned up at 8 30 came at 1pm they are unprofessional and untrained they didn't have a clue when it came to getting furniture down stairs and couldn't even get my sofa out of the lounge without me taking the feet and doors off it went in of when it was delivered new . I had a lot of damaged to my wardrobes and they didn't wont to know after the event because they told me I had no evidence it was done by the drivers i.e. pictures of before and after who does that obviously me in the future”

Helpful Report

Posted 4 years ago

“Dreadful company to work with AVOID They take your money (not cheap to start with) and then don't send anyone!!!! When paying for a service you don't expect to take 2 days out of your life to have a shelf delivered. TERRIBLE company”

Helpful Report

Posted 4 years ago

“Firstly I was quoted over the odds for a job. Amir was 2 hours late arriving making people late for work, causing financial strain. Demanded another £100 cash from me or refused to take the goods, uprooting my life 3 hours away I had no choice and had to find the money from friends and family. Then on arrival refused to unload the goods without an additional £280 - he dumped the goods outside the building because I refused to pay it. I had already paid infull for the job and been demanded more cash otherwise they threatened not to take the goods. I paid over the odds at £700 Plus the additional £100 I had no choice in paying so a total of £800 to move 1 bedroom worth of goods - yet was the quote price of a 3 bed house!! I have all photos of the items moved and the items quotes to prove how under the quote it was yet still demanded more. Was a complete scam, was blackmailed, manipulated and I am utterly shocked to have been put in the position I am in. How Amir sleeps at night scamming innocent customers of extra money is beyond me. A full experience has been emailed to customer care and if nothing is done then I will have no choice but to seek legal action. Avoid at all costs! Nothing but a scam.”

Helpful Report

Posted 4 years ago

“Terrible company. Absolute sham, took my money and then made it clear on the day they had no plans to actually send a van out. They assume people will be ok rearranging and are perfectly happy to leave people in the lurch. I would avoid, only ended up having my stuff moved by getting into contact with a local trader.”

Helpful Report

Posted 4 years ago

“Categories Blog My Reviews My Settings Help LOG OUT Kelly J GB For businesses Kelly J United Kingdom 1 Review 165 Reads 0 Useful Review of AnyVan Kelly J 1 review 1 star: Bad Updated 3 days ago Redirected Dropped and smashed my new American fridgefreezer On the 8th of June 20’ I booked with AnyVan to move items from my address. On removal day, two men arrived in a van. When attempting to move my newly bought American fridge freezer they dropped and dragged it across the floor numerous times. They didn't have any equipment to move it and and couldn’t do it themselves. I have photographic evidence of before and after. It was an American Fridge freezer of which the measurements were given to AnyVan accurately. They attempted again to get it in the van and then dropped it on its corner. The grate/vent part at the back was damaged and a screw came out. The corners were also scraped on the floor and roof of the van when attempting to get the item in. One of the men proceeded to tell me that the fridge was like that before they had attempted to move it and as he told me this he had the screw from the vent in his mouth that he had picked up from the floor. This is during the height of COVID. The men asked me ‘What are you going to do about it?’ and I explained that I had insurance. They said that they couldn’t fit it in the van because of the shape of the van at the top. They took my damaged fridge freezer back inside and left it at the address where it was being moved from. I was shocked, angry and saddened and when I asked a member of AnyVan for a refund via live chat for that item as it was not transported, they said that it wasn’t their decision. I had to proceed with a claim and was offered next to nothing in compensation initially. The whole nightmare was an absolute disgrace and I would not recommend AnyVan. I was asked to leave a review of my experience by AnyVan recently and couldn't believe they had the nerve. So here is the review. Had I not purchased the extra insurance myself via Zurich, I would have had no compensation at all for the damage. Absolute disgrace.”

Helpful Report

Posted 4 years ago

“Paid an extra £350 over the normal price to go for the premium service. This included packing materials, assembly and disassembly and insurance amongst other things. The drivers did not bring any packing materials. The first thing they asked as they came in for was a duvet or similar to cover the sofa cushions. They also tried to minimize at all costs the assembly and disassembly of furniture, which is understandable, as long as it is feasible. It wasn't, so they ended up brute-forcing most of the assembled items through the door and as a consequence damaging the apartment door, the bed frame, the bed headboard, the chest of drawers and the sideboard, as well as ripping the mattress in a few places as it wasn't properly protected in the van. They also did not bring the proper tools to disassemble the bed - my partner drived half an hour to bring extra tools for them but they forced the fixings in the meantime instead of waiting. They therefore damaged the fixings in the bed at two places - those two fixings are out of use now so they can't be properly tightened, and as a consequence the bed wasn't put back together properly (it wouldn't be possible). All furniture was reasonably new and in mint condition (it was brought new and in flat packs to the apartment from which it was removed). When they finished the job, they tried to make us sign a note saying that the furniture was in "poor condition", stating that it meant afterwards despite the fact that it didn't say that anywhere. We refused and added a note with the damages. They didn't give us a copy of it but we took a photo. They were also not compliant with any Covid rules: they wore no masks and no gloves, and they even left an empty soda can in our flat. They also didn't wear boot covers and it was raining outside, so they walked all over the carpets in both properties with wet footware. I called Anyvan 4 times to complain. The drivers weren't responding to their queries but apparently they have unlimited time to do this. The 4th time I called they stated that I hadn't reported the broken bed before (which is not covered by their rubbish Zurich insurance policy, as it only covers damages in transit and offered me £50 compensation after damaging half of my furniture) and since it had been 10 days they had to listen to all previous calls to confirm that I had actually claimed it in the 7 days stated period. I claimed the premium back as the service was below standard and they offered me £30... When I complained again went back to £63 as a "gesture of goodwill". What a total scam. I will pursue further.”

Helpful Report

Posted 4 years ago

“The driver was rude , I had a call from driver the number was on our window for delivery drivers, to let me know delivery , I told the driver I can see you just walking to open for you , he said I can't wait I have to go ! I said I am walking to open for you , he put the phone down and drove off, I then called him back and asked him why couldn't you wait for 30sec he said do t have time and then put the phone down , I called back and sid why do you keep putting the phone down! And then he out the phone down again . Ever since I have not been receiving deliveries from this rude driver .... I am based in forest gate E7 route can you do something !”

Helpful Report

Posted 4 years ago

“Disgusting experience with this company. I wanted my things moved from London to Cheltenham. I had to leave the hostel I was staying at before 10 am so this charged me extra. I went home to Cheltenham only to receive my things 10 hours later. The delivery driver made up lies about flat tyres and blamed other customers for delays and threatened to keep my stuff over night. He was completely rude on the phone and completely unprofessional. Avoid this company at all costs. I will be demanding a full refund”

Helpful Report

Posted 4 years ago

ANYVAN is rated 3.5 based on 3,072 reviews