ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

3.5 Rating 3,064 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,064 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After months of saving money from my 8 year old son's disability benefit, we finally bought him a swing and slide set he had desperately wanted, so he could play safely at home and meet his sensory needs. Playgrounds can be difficult for him. We booked anyvan to collect this for us 8 miles away, near the rugby stadium in Twickenham. The evening before collection we were called demanding extra money to collect our 'large' item (though we gave them an accurate description during booking via the Ebay listing) and after paying which left us with no choice of pay further or lose our original payment which is wrong! Furthermore unbeknown to us on the day of collection due to a rugby match the main access to the road was closed. Despite there being secondary access the driver cancelled our collection and left to another job during our pre paid window with 3 hours remaining!. Not only did anyvan refuse a refund they expected us to pay even more to rebook. We are now in contact with trading standards. If anything the most upsetting part is that This is a company who on their website claims that they do charitable work and help those in need. However is contradictory to how they have treated us! hypocritically keeping money from a disabled child for a service they did not provide. Trust the 1 star reviews this is a money grabbing company with poor customer service. Suspicious combination of only 5 star and 1 star reviews. All the positive 5star reviews on here have been 'invited by anyvan' to wrute a reciew. Coincidence no? Trust the latter. Please check other review sites for the real reviews of this company l e.g.GOOGLE ANYVAN REVIEWS”

Helpful Report

Posted 7 years ago

“Lies, promises, more lies followed by further promises and then they simply stop responding to your issues, Referred to my credit card company for chargeback.”

Helpful Report

Posted 7 years ago

“booked to recover my vehicle . three times could not load as did not have moving skates . failed to pass information to drivers and failed in customer service . rubbish . they use to be good”

Helpful Report

Posted 7 years ago

“I booked a collection and delivery today (Sun 28th April 2019), I was apprehensive being a Sunday, but they didnt "delivery"! Haven't hear nothing at all, I tried texting nad calling the driver which got me no where. It wasn't until I called into AnyVan that afternoon that they were able to tell me that the driver had been issue the wrong pick up day "due to system error". They hadn't any intention of calling me to let me know though and I only found out by waiting on hold 10 minutes to speak to someone. I tried their online support but they just told me to call as their system said it was all fine!!!! Members of staff have said how much they have been struggling to get drivers to work for them recently! They said they could rebook it today, but it was "unlikely to happen". They actually lied to me on the phone originally saying its a system error, but now I have requested compensation (which they are offering NOTHING) as it was down to the drivers mistake, who will be fined instead. They have rearranged it for tomorrow meaning myself and the person the item is being collected from will have to take the day off work. I will update this view if the service is actually provided.”

Helpful Report

Posted 7 years ago

“This company is full of retard foreign drivers. You will be sorry. Didnt turn up as agreed then throw my goods in any old storage and try to re charge for delivery. Please please dont get caught up in this scam.”

Helpful Report

Posted 7 years ago

“Don't use them , the worst customer service possible took 2 days to deliver my furniture 120 miles away then throw it in the lockup. Complete cowboys.”

Helpful Report

Posted 7 years ago

“Absolutely cowboys - do not use. Let us down SAME DAY after we had paid extra for a specific day. No compensation. Terrible customer service - didnt even call back when they said they would . Steer well clear.”

Helpful Report

Posted 7 years ago

“They are rubbish would stay well clear of them they take a booking on line and the money. They phoned me on the morning of the delivery and tell me that they can not do it and can not guarantee that they will not be abal to do it at all they rubbish and a waste of time stay well clear of”

Helpful Report

Posted 7 years ago

“I ended up having the most stressful moving experience. They outsourced the service, so the 'Michael' that was supposed to be my Van was impossible to contact (or never exist). I had to contact the customer service which was pretty useless. The communication that they promised never happened and the driver never called me. The worst part was they turned up very late with a scary looking driver who was not helpful at all. He charged me extra five pounds to ride with him even though earlier he said I was not allowed to get in the van with him (though on the website, they said I could). The move was in November 2018, but I was so afraid of the driver that I waited till I moved out of the house to write this review.”

Helpful Report

Posted 7 years ago

“Anyvan came recommended by the company I purchased my furniture from. After it was booked by the company I received no information from Anyvan at all, until on the day of delivery, when a cocky scouser with no customer service skills called, he was quite rude and robotic, repeating that the team time delivery slot was 5.30 to 6.30 and I was after that, would not commit to a delivery time at all! At 7 ish evening I called them as still no delivery, office now closed, after me texting Iam told delivery would be between 8-10pm the on a Saturday night?!?! I text back to say forget delivery to be told I would be charged for storage and re-delivery!! The attitude of the Anyvan cocky Scouser was again robotic and horrendous , I was so upset! This company is shocking and don’t know how they trade!! I would never ever use them again and would advise to stay clear and well away from these bandits ! Amateurs!!”

Helpful Report

Posted 7 years ago

“Booked van and two men to move some large, heavy furniture. The turned up and complained they didn't have access to one of the cupboards, completely ignoring the fact that access was hampered by two of the items they were moving. We agreed that the cabinet had not been emptied, but even when it was they complained. Stood around for 45 mins, then contacted their office to complain that the job couldn't be done and left. They didn't even have the means to move some of the furniture. My husband bought a wheeled trolley thing which was really useful, not sure have these men would have moved any of our furniture without one. I would not recommend using this company, unhelpful and a total waste of £75.”

Helpful Report

Posted 7 years ago

“My partner used this service and had a terrible experience with them. They didnt turn up till hours after the scheduled pick up window and he could not get any info about what was happening. He was left in the dark and it was dark by the time they arrived!”

Helpful Report

Posted 7 years ago

“I got a call from anyvan on the morning of the day of delivery, implying that the driver was outside the shop from where my item was going to be picked up and that the shop was closed and wouldn't open for another couple of hours. Anyvan told me they would now have to rearrange everything and get another driver. For that I had to pay a 50% surcharge which was £44. I then spoke to the owner of the shop from which my item was being picked up and it transpired that the driver had in fact already contacted him on the afternoon before the day of delivery and had then been informed of the shop's opening hours. So the driver was fully aware of the time when my item could have been picked up and could have made arrangements accordingly rather than pretend he was outside the shop and his schedule had been thrown into disarray. Anyvan claim that it was my fault for choosing a timeslot between 8am and 6pm which I assumed covered the delivery time but is apparently for the pick-up time. This is not clear on the website. Either way, the driver was fully aware of the shop's opening times well ahead of setting off so there was no need to "rearrange " anything. Charging me an extra 50% of the delivery fee was a utter rip off.”

Helpful Report

Posted 7 years ago

“Worst ever service. Van sent too small we had to get our own van. Anyvan not interested and just want to pass the buck. Don’t use ever. Worst company I’ve ever dealt with”

Helpful Report

Posted 7 years ago

“Late arrival job booked for 8-9am turned up 13-45 late due to a driver going sick job booked over two weeks ago then add insult to injury charged £50 for getting my removal done on the same day because it was over 140 miles away they should give me a refund even helped the helpers both ends absolutely shocking to be charged the extra”

Helpful Report

Posted 7 years ago

“The driver was a bit earlier, but then impatient about me not being ready, but that was ok. I was expecting friends to help me bring things to the ground floor, but they were late. The driver wasn't very understanding. I mentioned I just had foot surgery, but he didn't care. He didn't offer to help for a fee or something, or any other solution. I had to bring things downstairs on my own with my recovering foot. I find it outrageous when companies forget they are working for people, and they have to adapt to unforeseen circumstances. Shame of AnyVan for not offering good solutions. I used AnyVan before when drivers were more human, I'm not using this service ever again.”

Helpful Report

Posted 7 years ago

“I bought a prijon kodiak kayak through ebay . Anyvan quoted on the ebay listing. All the kayaks specifications are very visible on the net . On pickup the kayak , the van was too small. Obviously no research been done. Anyvan has kept full payment of about 160 pounds. Atrocious , brutal costumer service.”

Helpful Report

Posted 7 years ago

“Dreadful company...Avoid at all cost! Twenty minutes after paying the amount I was quoted (£45 for a sofa to be delivered two miles away) Anyvan called me to say it would cost me another £120 and did I still want to go ahead? I said no and they said my £45 would be refunded into my account within 24hours! This never happened and on phoning them twice have been told I'm not entitled to a refund!!”

Helpful Report

Posted 7 years ago

“I purchased an item on ebay and booking the pickup and delivery for from anyvan. The driver picked up the item, he claimed he delivered to a next door neighbor but till this date i didn't get the item. He actually negligently abandoned the goods there and it was picked up as trash and i never got my item. i bought the item for over 700 pounds. They use third party vans and drivers, who are highly incompetent and non professionals. They misplaced my goods and left me in pains as i lost everything.”

Helpful Report

Posted 7 years ago

“They use third party van drivers and companies who are very much incompetent. They are very negligent and are not professionals. Picked up my item and dumped it at the delivery address without handing it over to anyone. Literally left my items unattended and not in care of anyone till they were trashed. Over 800 pounds worth of item disappeared, all thanks to any van's negligent and unprofessional driver. Please avoid them any day any time.”

Helpful Report

Posted 7 years ago

ANYVAN is rated 3.5 based on 3,064 reviews