I got a call from anyvan on the morning of the day of delivery, implying that the driver was outside the shop from where my item was going to be picked up and that the shop was closed and wouldn't open for another couple of hours. Anyvan told me they would now have to rearrange everything and get another driver. For that I had to pay a 50% surcharge which was £44. I then spoke to the owner of the shop from which my item was being picked up and it transpired that the driver had in fact already contacted him on the afternoon before the day of delivery and had then been informed of the shop's opening hours. So the driver was fully aware of the time when my item could have been picked up and could have made arrangements accordingly rather than pretend he was outside the shop and his schedule had been thrown into disarray. Anyvan claim that it was my fault for choosing a timeslot between 8am and 6pm which I assumed covered the delivery time but is apparently for the pick-up time. This is not clear on the website. Either way, the driver was fully aware of the shop's opening times well ahead of setting off so there was no need to "rearrange " anything. Charging me an extra 50% of the delivery fee was a utter rip off.