I booked a collection and delivery today (Sun 28th April 2019), I was apprehensive being a Sunday, but they didnt "delivery"!
Haven't hear nothing at all, I tried texting nad calling the driver which got me no where.
It wasn't until I called into AnyVan that afternoon that they were able to tell me that the driver had been issue the wrong pick up day "due to system error".
They hadn't any intention of calling me to let me know though and I only found out by waiting on hold 10 minutes to speak to someone. I tried their online support but they just told me to call as their system said it was all fine!!!!
Members of staff have said how much they have been struggling to get drivers to work for them recently! They said they could rebook it today, but it was "unlikely to happen".
They actually lied to me on the phone originally saying its a system error, but now I have requested compensation (which they are offering NOTHING) as it was down to the drivers mistake, who will be fined instead.
They have rearranged it for tomorrow meaning myself and the person the item is being collected from will have to take the day off work.
I will update this view if the service is actually provided.
5 years ago
ANYVAN has a
3.3
average rating
from
2,218
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.