ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,842 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company i have ever encountered, ignorant driver, conflicting details as to what was and wasn't to be moved, a single hired hand that was complaining that there was a SINGLE bag in front of the the staircase that i was currently picking up, kissing his teeth and telling me im a joke while on the phone to his own company, he was a random old man that didnt even look like he could lift a matress, SCAMMERS. Talking to the company, they said they couldnt refund me, even though the details were 2 completely different things from his tablet and my email, stating that it was first floor, his saying ground floor. They expect a 9months pregnant lady to help THEM move items. AVOID AT ALL COSTS”

Helpful Report

Posted 6 years ago

“My daughter booked Anyvan to move up to Edinburgh from West Yorkshire on Saturday 21st September. When she booked it she was quite specific that, although there were a number of boxes, there were also quite a few miscellaneous items as well. When the two men came to pick up the furniture etc, straightaway one of them said "there are more boxes than was itemised so you will need to pay another £150 to get me to take them", which we did in cash! We were not happy with that but went along with it as we needed all the items to be moved. However, not only did the driver spend a lot of time on his phone not doing much (although the younger man did most of the moving of boxes etc on his own), but the driver then said he couldn't take any more items because they had another pick-up in Whitehaven in Cumbria and they needed the space for that. Consequently they left with plenty of space in their van without having taken all the items from my daughter's house. I would have thought that, since my daughter booked the van for her house contents that she should have been a priority rather than the two men calling elsewhere en route for somebody else. As it happened, my daughter expected them in Edinburgh around 6 pm but they didn't get to her until at least 8.30 pm (she had had to move her container to a different site because of the lateness of the delivery, although she did ring the driver and tell him that so he was aware that they had plenty of time to deliver, despite it being quite late). I am furious that, first of all we were charged another £150 in addition to what my daughter had paid for the hire of the van in the first place, and secondly that they had to go to Whitehaven en route to Edinburgh (which is quite a long detour). I won't be recommending this company to anyone as I feel it was a rip-off and we are now left with a lot of belongings of my daughter's which we now cannot get up to her in Edinburgh (we live in West Yorkshire). I must say that the younger man of the two was very helpful and did his best to get all the furniture/boxes on to the van but I am afraid the driver did very little and spent most of his time in the van on the phone and didn't help very much.”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS COMPANY – THEY ARE FRAUDULANT AND UNETHICAL. The service that you get have no relation to Anyvan – ignore all the uniforms, vans and branded merch as advertised online as these jobs are outsourced to unrelated “man with a van” services. Would be a complete roulette of luck as to whether you get a good service or not – ours was awful and Anyvan have refused to refund anything for the premium service which we bought and did not receive – customer service absolutely diabolical. We have incurred significant losses and gained absolutely nothing from instructing Anyvan. Fraudulent and unethical organisation – DO NOT BE FOOLED BY SMOOTH TALKING SALES PEOPLE. A few of the endless faults in the service we received: - Late arrival (one man instead of 2) - No prior experience of packing (we paid for a packing service and were promised they were confident and regularly reviewed) - Failed to bring boxes/ packing materials which we paid for (so we had to source and pay for these ourselves) - Service took 8 hours instead of 2 as sold - Needed to rope in family and do multiple trips ourselves to help with the process (in 30 degree heat with a small baby which is why we bought the premium service and what we wanted to avoid) - Expected to help unload the van at the other end resulting in injury that led to time off work - Multiple £ thousand pound damages done (e.g. sofa not protected and other high value items damaged) to which Anyvan’s only response was to claim on insurance - Rude and uninterested Anyvan staff at every point who couldn’t care less if you’ve had a bad experience with their organisation. DO NOT USE THIS COMPANY – THEY ARE FRAUDULANT AND UNETHICAL.”

Helpful Report

Posted 6 years ago

“Very reliable quick and efficient and friendly”

Helpful Report

Posted 6 years ago

“Honestly, what’s not to like with ANYVAN! Kept up to date every step of the way. Polite, punctual, careful, respectful, knowledgeable, top class service and easy to use website. And the best bit INEXPENSIVE compared to ALL others.”

Helpful Report

Posted 6 years ago

“Many bad reports but in our case quite the opposite- vehicle arrived exactly on time even though snowing, tracked prior to arrival and very competent and professional team”

Helpful Report

Posted 6 years ago

“Extremely friendly driver who helped me with the moves. While I had concerns about one or two boxes being mixed with the boxes of another AnyVan customer, it was quite a relief when I realised that the van had separate sections for the two customers he had been assigned to. And he was punctual in terms of pickup and drop so all in all a stress-free move.”

Helpful Report

Posted 6 years ago

“We bought a sofa in Tamworth and it had to arrive to our house in London. Picked up and arrived in time. Kept us posted all the time while this happened. The guys who brought it were amazing. Our house is especially tricky to get 4 seater sofa into as it is an old Georgian house and the sofa had to be lifted to the third floor. They managed it like wizards- no mark on the wall and all up spiral staircase..! definitely will use them again. Warmly recommended!”

Helpful Report

Posted 6 years ago

“They keep stealing. Anyvan, leave me alone. Your drivers here are disgusting. If anyones thinking about going with these, then DON'T. Do not let them in your home. Do not give them your address. They WILL take advantage of you. I have had money stolen!”

Helpful Report

Posted 6 years ago

“Avoid.. booked them to remove one single item which they had all the details.. 2 guys showed up and they said they cannot move it and charged us double to move the item.. stay clear..”

Helpful Report

Posted 6 years ago

“They text me that they will arrive 8-10am. They claimed they gave me a miss call and came to my door at 8:15. I received a missed call from a withheld number. I was at home the whole time and my buzzer did not ring nor did anyone knock my door. My house is quiet due to having a sleeping baby, so anyone outside I can hear. Also being a serviced apartment with a gate, they should have been able to reach me from reception. The driver appear to have only given me missed call. I chased at 8:45am. AnyVan said they have sent the driver away to another job. AnyVan say I can either cancel and lose my £151 or rebook with another 50% cost. With multiple calls to them, they didn't want to listen and resolve the situation. A move like mine is normally 2 hours hence the £151 price. So they instead gave me for that price a missed call and 15 minutes wait. I certainly feel scammed.”

Helpful Report

Posted 6 years ago

“On the 3rd of September, I had the displeasure of using this company. Avoid this service at any cost! I booked a house removal, paid £180 pounds for it and on the day of the removal 2 guys turn up and tell me they can't take all my items because they have other jobs. I then call their customer service who were the most useless and unfriendly bunch of people I have ever encountered and they told me I needed to book an additional removal team but this time based on time. I ended up paying £180 for the first team (who took half my stuff) plus £250 for 3 hours for the second team. Both teams took half of my stuff and arrived both at the same time at the destination address (my new house). Ridiculous! They didn't allow me to cancel one of the teams, didn't refund me on anything and the whole thing cost me over £400... Find a real removal company, don't use these guys they are absolutely horrible!!”

Helpful Report

Posted 6 years ago

“Deleting reviews, I wouldn't 't trust anything you see! after leaving this review for one of their drivers, I log on to find its been removed, I wouldn't trust anything you see on here as they clearly doctor their reviews... Here was my review of one of their so-called "Anyvan Accredited Gold Movers": Company quoted me for 600kg and half a van around a week and a half before I was due to move, I was told would be picking up between Wednesday and Friday, after several emails and trying to go over their heads contacting Anyvan for them to contact me with regards to an exact date and or time, I finally heard late Tuesday afternoon that it would be being picked up the next day! I literally had to rush to unpack my whole house within 1 day due to serious lack of notice! Fast forward to the day of collection, I a polish guy, I assume came, who didn't speak too much English with a girl. He looked at my stuff and kept saying it seems like 800kg. Despite paying greatly for this service, I had thought to speed things up by literally moving almost everything except for sofa and fridge, freezer and washing machine into the front room off the street. The girl did next to nothing, the guy kept having breaks every half hour, they would disappear into the van without a word, leaving me in limbo. As the half van started to fill up, I noticed he wasn't using the full size of the half of the van I had paid for height wise and I had to tell him and direct him how to stack the items up so they were efficient as possible. Eventually, the guy left, but this wasn't the worst part. The next day I received a call claiming that my load was "exactly 1200kg" or 1 full van load and they wanted to double the price I had paid, despite me carefully calculating the load I estimated I could have been 100-200kg out, not 600kg! They had me over a Barrell, after showing me some possible doctored video footage, who knows whether they had added additional weights on the truck hidden underneath? I had to pay the extra in cash to the driver so they could avoid VAT? The man I spoke to also had the cheek to tell me the driver had said I hadn't helped out much, despite me having already essentially done their job by moving everything already into the front room for easy access and helping with most of the stuff onto the van! On the day of my arriving in Spain, the driver came later than expected with everything seemingly intact apart from quite a few dirty marks on our bed mattress and headboards. We lived in a 2nd-floor apartment as I'd written on the quote, The man seemed to stay on the van and just move things around, doing nothing whilst he waited for us to bring stuff up, the girl lifted a few things to the apartment. I could tell they were both super unfit and really should be in a less active style job as at one point walking up the stairs with a washing machine the guy looked like he was going to have a heart attack! Overall I and my petite wife ended up doing most of the work, every time I came back down to the van to collect I would see them sitting or slouching looking very tired and disappearing, I assume for a cigarette. Overall I was very dissatisfied with the company, especially having seen one with such good reviews, maybe using a different driver, or just maybe a large tv delivered? I definitely wouldn't recommend this company at all, through every step of the process I find it's been very unprofessional and tbh they don't deserve to be rated by Anyvan. So if you want a van with hidden charges, lack of communication and very lazy drivers who barely help and look like they are going to keel over from exhaustion at any moment then maybe this is the company for you?”

Helpful Report

Posted 6 years ago

“To call these people cowboys would be an insult to real cowboys turned up in a tatty Luton van with the front bumper hanging off playing ultra loud music smoking, fag butts left on the drive I had to tell them to turn the music off as it would upset other residents. Not a good first impression one pretended not to speak English at first. Right from the off it was clear they didn’t want to be there. They proceeded to load some items then got stuck with the sofa at the front door. This is when I realised that instead of paying £500 for professional removal men I had been lumbered with two witless morons. This is when I informed them I was calling any van to complain. The first person I spoke with at any van was no use at all promised to speak to the company and sort it out and call me back. That never happened. What did happen was that these guys boss called me I told him what I thought of his employees and their unprofessional attitude, he said he’d speak to them kept calling me mate and had absolutely zero customer service skills. By this time I am in full panic mode so I call any van back and talk to Tony on customer service, Tony is an absolute star he offered solutions over the phone so I could remove the front door to get the sofa out, solutions which I would have expected the so called professional men they had sent to offer. Tony saved the day but that didn’t make up for the lack of professional standards or attitude from the two removal men. The van they bought had just a dirty worn floor to which the soft furnishings were unceremoniously up ended on and to add insult to injury was not large enough to get all our belongings in and some had to be left behind, it’s a good job we weren’t moving far away and this despite being charged almost £500 for this service. Off load was slightly better as I sensed they saw the end of the tunnel. However after they had scarpered I noticed damage to a chest of drawers and a king size mattress all in all a terrible experience. I selected any van because of the trust pilot reviews however if any van want to maintain their brand status they need to check their contractors standards and practices as this particular company fall well short of any professional standards and any form of customer service. Please please do not subject any more of your customers to this terrible company”

Helpful Report

Posted 6 years ago

“Dreadful experience never again only use if you want to be cancelled last minute.. warning ⚠️ if you book weeks or months inadvance does not mean it will happen even when you have paid for a service stay well clear”

Helpful Report

Posted 6 years ago

“Used them twice. First time no problem at all. Second time, the drivers refused to park the van just 300 meters away from my property and started unloading my furniture in the street. After all my stuff was (thrown) in the street, I asked them to park the van ang get my stuff in my flat as I have paid extra to get it to the 2nd floor. They simply refused saying that they weren't paid to walk 300 meters. So they just left me in the street with all my furniture. Customer service was very rude, saying that its my fault because I didn't notify them that the parking was far from the property. No refunds yet, still didn't figure out how to sue them in the best way, but will definitely do. AVOID THEM!!!”

Helpful Report

Posted 6 years ago

“I wrote a review of them in trustpilot and they reported me...im gonna ask my 1000 friends to review them so that public could be aware of the scam they are....they left me stranded in middle of night with whole of my luggage outside and the whole day they kept on saying the driver is on his way...i was arranged for 5 pm and they kept on saying the driver will come until at 9 pm they said they couldn't arrange for my driver..please please refrain from getting service from them because they will leave you on ur own...please check the internet it's full of people who were scammed by them...do your research you ll know...”

Helpful Report

Posted 6 years ago

“Hired a van for my sister to move her goods from Lincoln to Sheffield. There were 2 men who then carried out the removal. I am very disappointed, frustrated beyond belief as well as very concerned. My sister has learning difficulties and the men who carried out the removal (on behalf of AnyVan) were aware of this. Since completing the removal they have contacted my sister on a number of occasions to (arrange a visit) to her property to check everything is OK and wanted to meet with my sister at her new address. Despite contacting the removal men they were unable to give a reason for why they have contacted my sister directly and why they need to visit her in her home. Obviously worried, I contacted AnyVan customer service to express my concern and they informed me that they were unwilling to speak with me despite me being the person who booked, arranged and paid for the removal. Please if you are considering this company and the so called service they provide, I would consider NOT doing so... as they clearly do not care, after receiving payment and taking our complaint seriously. We are so unhappy with their lack of service that we will now be contacting the police to hopefully resolve the issue as men who work / represent AnyVan are not to be trusted. They were also 5 hours late from their original meeting time but that is now insignificant since they want to take advantage of a vulnerable adult. Please be mindful of using this company!!!!!!!!”

Helpful Report

Posted 6 years ago

“Avoid Anyvan! Please read under their terms and conditions they are not responsible for lost or damaged property. I had an ordeal the second time I used their service and my furniture was damaged. Nobody was liable for it at the end and I lost my money.”

Helpful Report

Posted 6 years ago

“Please avoid Anyvan! We have used twice, first time not problems at all, second time the van and two men did not show up then Anyvan appointed another two men 3 hours later and they damaged my wardrobe while putting it apart, additionally one piece of the wardrobe was missing. Anyvan denied everything after I complained and under their terms and conditions they are not liable for damage or lost property as they are only the intermediary between you and the trader. Later on I find out that I could not take Anyvan to court as my contract was with the two men they appointed and not with Anyvan directly. Apart from that I could not take the van and two men to court as I don’t have address, names or telephone numbers and Anyvan won’t provide them details due to data protection. Save yourself the headache.”

Helpful Report

Posted 6 years ago

ANYVAN is rated 3.4 based on 2,842 reviews