Booked AnyVan on a whim then became quite nervous after seeing so many negative reviews. However our experience was nothing but positive. On advice from other reviewers we made sure to outline exactly what was included in our item itinerary as not to risk being charged extra on the day. I could also edit and remove items right up until the last minute which was very useful. Driver was punctual, polite and professional. The tracking system was also extremely useful and gave lots of helpful updates. They also charged us only £35 (as we were only moving across Bristol) whereas other companies quoted £260! May be that we got the luck of the draw but I am extremely satisfied with the service received from AnyVan.