I am really unhappy with the service of this company. Me and my wife are both medical professionals and my wife is A&E specialised and is extremely busy due to this national emergency with COVID-19. Both are extremely busy trying to fight this national disaster with all other health care professionals and fighting a battle everyday of our life, not only that we’re being parents to our 3 years old boy who doesn’t know that mummy and daddy are trying their best to help others. To pit others in the loop me and my wife paid £89 for a delivery of a 2 seater Sofa but we had to cancel due to us being called into work and being asked to do over time with the national crisis going on. Me and my wife hen a duty to help other so we said yes. So my wife tried to call the customer service to cancel but couldn’t get threw so asked me to try and cancel and get our money back. I then got I touch with one of the team to then be told that I could not get my £89 as there is no refund if you cancel? I then as kiss if I could speak to a manager to whom I will get a call back the next day!!!!!!. 3 days later I called back and asked agin if I could speak to a manager, to their reply I will get a call back ASAP? 2hrs later I got a call back from a manager who had no empathetic understanding and was quite argumentative and Would not let me speak and say my part. He offered me”as a good will gesture” 25% of my money back, which works out as only £20,24. To my reply to you realise that my wife as saving life’s everyday and also seeing people die everyday due to this national pandemic and that £89 is a lot of money to us and to anyone. To his reply..... sorry that's company policy.....I have no word for this company as we’re honest working class people trying to make a difference in life and ti the word and this company can’t even do the rite thing and refund us for going into work in this national crisis. It’s beyond me. Thanks people for reading this. I hope you think twice about booking up with this company. Because If you want to be a good person and try make a difference in the world then this company will not refund you a penny. Thanks.