ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.36

3.4 Rating 2,594 Reviews

60 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,594 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID!!!! Lying drivers, poor customer services, do what they can to wiggle out and not take responsibility for furniture damage claims. DON'T USE, DON'T TAKE THE RISK. THEY DON'T USE THEIR OWN DRIVERS AND USE 3RD PARTY Inividuals/companies. This company is NOT registered on any of the Ombudsman schemes there you DO NOT HAVE THE SAME PROTECTION. FIND A COMPANY THAT IS A 'REALLY MOVING' OR PART OF 'R. I.O.S' AND DON'T MAKE THE SAME MISTAKE WE DID. First off, we had our house move booked for between 2-4pm. The drivers didn't arrive until 5:20pm!! I watched as they rushed to take my furniture out of my house, knocking and bashing it against almost every wall on their way. At one point they turned my £1,100 sofa bed on its side causing the mechanism to fall out onto the pavement outside breaking one of the feet and gauging the frame. I even had to go and help them to put it back in as they struggled to keep hold of the whole thing but at this time I didn't notice the extent of the damage. They then took my furniture to our new house where my partner was waiting. At this point they scraped the arm to the same sofa a cross a wall causing staining to the arm. By the end of it all, we had a damaged wardrobe which was inside the door to the frame (God knows how they managed it), they cracked and broke my sons cotbed and also the sofa-bed as mentioned above. Extremely unhappy, I emailed the company and filled in the relavent details on their claim form. After not much time at all, they came back to me and told me they had reviewed the case in full and in similar words, "the drivers don't recall any damage, the vehicle was more than big enough to fit all of your furniture whilst being strapped safely inside. And unfortunately as you don't have pictures of the areas of furniture that are damaged PRIOR to the damage, your claim is unsuccessful".... Now I'm not sure who takes photos of underneath their sofas, under their children's cot beds or the inside of their wardrobe frames but surely you cannot expect people to do this? I have emailed several times now and all I get it basically, "sorry we are just the mediators/middle men". The fact that witnessed as they recklessly knocked and banged my furniture against the walls both inside and outside my house and at one point, was even forced to help as I watched them drop the sofa bed mechanism out of my sofa, causing damage to arou d £1,500 worth of furniture, and then to be told sorry, there is no evidence and the drivers said "it didn't happen" makes me very annoyed. Like I said, gamble at your own risk but if I was you, I'd pay a little more and get a proper service with a company that is regulated. Oh yea, they didn't wear masks or gloves either.”

Helpful Report

Posted 4 years ago

“Awful company, did not deliver service and kept my money. Cancelled on me last minute and left me in an awful situation. I had to pay another local company at the last moment and lost hundreds of pounds. Anyvan never accepted responsibility or provided a refund.”

Helpful Report

Posted 5 years ago

“Do not use they sub contract out. Cannot be trusted, cancelled the booking saying there had been a mix up with dates and that they could no longer do it. They have since taken full amount out of my bank account 5days before due date and have denied ever calling! Warning don't use them!!”

Helpful Report

Posted 5 years ago

“Abs awful company not the drivers as they are self employed but the company themselves rip you off - STAY AWAY”

Helpful Report

Posted 5 years ago

“Terrible moving services. My delivery services was booked from 10-1pm. The driver and assistance arrived at 9.30 ahead of schedule. Everything was packed and ready to go. Shortly after 10, and half way through moving the stuff, they said t’s too many stuff and that they are running late for their other delivery. They refused to take the bed frame down the stairs (which my friend and I had to do), any more boxes, and told me that if I wanted to move the stuff I’ll have to book another service with them (AnyVan). Obviously this made no sense and I already paid, I still had almost 3 hours left on my allotted slot. I was moving 5 min drive away. They destroyed some really expensive plants in the process, and was downright rude, and refused to take anymore boxes even when we brought it to the truck ourselves. They drove off leaving us standing there with the boxes. I had to borrow a friend’s car to finish moving stuff myself. Never again.”

Helpful Report

Posted 5 years ago

“I am really unhappy with the service of this company. Me and my wife are both medical professionals and my wife is A&E specialised and is extremely busy due to this national emergency with COVID-19. Both are extremely busy trying to fight this national disaster with all other health care professionals and fighting a battle everyday of our life, not only that we’re being parents to our 3 years old boy who doesn’t know that mummy and daddy are trying their best to help others. To pit others in the loop me and my wife paid £89 for a delivery of a 2 seater Sofa but we had to cancel due to us being called into work and being asked to do over time with the national crisis going on. Me and my wife hen a duty to help other so we said yes. So my wife tried to call the customer service to cancel but couldn’t get threw so asked me to try and cancel and get our money back. I then got I touch with one of the team to then be told that I could not get my £89 as there is no refund if you cancel? I then as kiss if I could speak to a manager to whom I will get a call back the next day!!!!!!. 3 days later I called back and asked agin if I could speak to a manager, to their reply I will get a call back ASAP? 2hrs later I got a call back from a manager who had no empathetic understanding and was quite argumentative and Would not let me speak and say my part. He offered me”as a good will gesture” 25% of my money back, which works out as only £20,24. To my reply to you realise that my wife as saving life’s everyday and also seeing people die everyday due to this national pandemic and that £89 is a lot of money to us and to anyone. To his reply..... sorry that's company policy.....I have no word for this company as we’re honest working class people trying to make a difference in life and ti the word and this company can’t even do the rite thing and refund us for going into work in this national crisis. It’s beyond me. Thanks people for reading this. I hope you think twice about booking up with this company. Because If you want to be a good person and try make a difference in the world then this company will not refund you a penny. Thanks.”

Helpful Report

Posted 5 years ago

“Stay well away from they will rip you off big time. They never tell you the truth till the last minute when it's to late. The customer service is like talking to robots. Please stay well away there is not even any leeway with the price. THEY ARE A JOKE CON ARTIST COMPANY ALL ABOUT THE MONEY AND RIPPING PEOPLE OFF.”

Helpful Report

Posted 5 years ago

“Do not choose this company. They will lie to you. They will steal from you. I paid this company to help me move my bed from one location to the other on the 1st June. And on the day they didn't even have the courtesy to let me know around what time they were arriving. After chasing the company up all day and waiting for someone to arrive. I got a phone call asking me to reschedule the booking at 2pm. Which I couldn't do so I had to cancel and request a refund and some compensation since I had to chase other van companies at short notice on the day. They refused to give me a refund for numerous made up reasons. Driver knocked at 8am. That didn't happen. I and the two people I was living with heard nothing! Driver knocked at 1pm. Another lie. They tried calling me. No, I got nothing until 2pm. Anyvan- Instead of trying to cover up a service you didn't provide, focus more on actually providing a service. Do not take pictures of doors instead. It's disgusting and gives you no right to take my money. I didn't pay for that you disgusting company. Do not try to take advantage of people by stealing their money. I am not liable to pay anything, and you have no right to a single penny of my money because you have breached your contract. I would highly recommend anyone reading this to not use this service, they will steal and not provide a service you paid for. They'll just take as much money away from you as possible! Anyvan, stop lieing. Stop stealing. STOP reporting any negative reviews you get! I've had to report this company to trading standards! They can't treat people like this and get away with it. I am furious!”

Helpful Report

Posted 6 years ago

“Disappointed by AnyVan – Financial and Emotional Losses After a “Premium” Move We hired AnyVan for what was supposed to be a full-service, premium move (ref: AV-8812773). Instead, we received a chaotic and careless experience — and we’re still dealing with the consequences. First, the company took an unreasonably long time to respond to our emails. When they eventually did, they offered apologies — but no meaningful solution. What we need is not just words, but financial compensation. The wardrobe boxes we paid for were never delivered — and we have not received a refund. Our own boxes were damaged because the movers didn’t bring the ones they were supposed to. One of the beds was incorrectly assembled, missing bolts and left unstable. We now have to hire someone else to fix it. Several of our belongings were scratched, crushed or broken due to lack of proper wrapping and stacking. This has resulted not only in stress and frustration, but real financial loss: we are out of pocket for missing items, repairs, and additional help we should never have had to arrange ourselves. We’ve shared all photos and videos, and we’ve spent a huge amount of time trying to resolve this. So far, we’ve received only a token gesture and vague promises. We cannot recommend AnyVan based on this experience. Think twice before trusting them with your move.”

Helpful Report

Posted 2 weeks ago

“Pathetic service by AnyVan Had a terrible experience with AnyVan. First, they showed two different prices for the same day and same items. I had to call customer service because the price increased by £50 from morning to evening without any explanation. I booked a move for a 6-seater dining table and clearly confirmed on the call that it was a foldable dining table with six chairs. Still, on the moving day, they charged me extra, claiming the quote was only for the table, not the chairs. They told me they couldn't find my call recordings, even though they record all their support and sales calls!!! Also, my apartment is a deluxe flat with two levels. I booked the move from the 2nd floor and mentioned everything clearly, but because the drivers had to take five extra steps to bring the table down (everything else was already on the ground floor), they charged me an additional £47 on the spot! The drivers themselves were very nice and helpful and admitted that AnyVan often pulls these kinds of tactics with customers to squeeze more money out during moves. Apparently, they face the same complaints on almost every job. Would not recommend. Be very cautious!!!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your feedback. I’m really sorry to hear about your experience, and I can see you’ve also left a review on Trustpilot. A member of our team will be in touch soon to address your concerns directly. If there’s anything else you need in the meantime, please don’t hesitate to reach out. Best regards, AnyVan

Posted 1 month ago

“Robbers!!!! They kept back a couple of boxes of my mum,s a widow (79), who came to stay with me. We didn,t unpack due to waiting for mum,s next house, downsizing from my father,s death, so waited for her next home to be built. We stored all her things at my house for a few months. By the time she moved into her next home, unpacked, she forgot everything she had and me in my 50,s. She came out of a prestige home to 2 coloured dodgy looking anyvan.com men. We realised so much was missing, sentimental unreplaceable one off items such as our dogs ashes in a marble plaque saying MING engraving on it, my daughter,s christening gown from 28yrs ago and youngest daughter,s christening gown 18yrs ago with embroidered names and date of births on it, nobody else could use and many other lounge items, photos and frames of the children years ago. Words cannot describe what weve lost. Its the same as a burglary. I did try to speak to anyvan and email but they had no empathy and dismissed. We had property and furniture damage aswell which they shrugged off onto not their fault. They are beyond the worst ever removal firm you could book. My mother is devastated about our family sentimental items. We have lost them for good. Will never see them in our life again. Our dogs ashes!!! Horrendous untrustworthy thieves!! I do have proof of the booking it,s some time ago. I had a stroke not long after the move and weve been through so much since this experience as to why the time taken to give a review. Were still realising more items that disappeared. Even today weve come across evenmore sentimental personal things missing they had no use for or could gain money from selling!”

Helpful Report

Posted 5 months ago

Good Afternoon, We are incredibly sorry to hear you have had cause to raise such complaints in relation to your Mothers booking. Please be assured, AnyVan takes instances like this very seriously, and we would like to review this further. Please could you email qualityandresolutions@anyvan.com with your booking details so we can review the matter further? Kind regards, AnyVan

Posted 5 months ago

“Absolutely disgusting service from any van I booked a van to collect a bed when they arrived the couriers from what I found out they weren’t happy with the size of the bed where it was anyway fast forward five minutes I received an automated message not even a phone call to say you have to pay an extra £53 I instantly tried to call back the number. No one picked up the couriers left without my goods. It was impossible to get through to these people. I finally got through and spoke to several different representatives of this disgusting company. I think they play on peoples fear. The first person said oh you just rebook that cost you £26 then put the phone down. I phone back again someone said oh no no, no £43, he then put the phone down. I phoned back again. I was told oh sorry it’s £90 the phone went dead how convenient and then phone back again they said it’s £119. I asked them about my initial £53 that I had paid they said oh no no you can’t have that back what a scam what a scam.”

Helpful Report

Posted 8 months ago

Good Morning Yvonne, We are sorry to hear you are unhappy with your AnyVan experience. Upon review of your booking we can see that when the Transport Providers arrived to collect the item it had been listed incorrectly, required dismantling and did also have an additional floor which was not advised. We can further see that when speaking to our customer service team the price quoted to you was the price to reschedule the booking and then make the amendments which were required. Upon further review, we note you did enquire about adding an additional person to assist with the move, and so the price of this was also provided to you. We apologise for the delay in getting through to speak to our team however, as the booking was listed incorrectly and the Transport Provider attending was unable to complete this we are unable to process a refund to you. Kind Regards, AnyVan

Posted 8 months ago

“Beware of this company! I booked AnyVan based on such excellent reviews, however I could not be more disappointed with the service I received and will certainly never be using this company again. I paid extra for a slot in the middle of the day, but the driver did not arrive until the evening, by which time I had already carried the contents of my flat down the two flights of stairs by myself (which was the whole reason I booked a man with a van rather than hiring one myself). The van was already full of another customer's items, and my things were squeezed into the back of the van. No secures of any form were used to help support all the items in the van. The van did another drop off on the way to my house without informing me of this and did not deliver my items until 8:30pm, which was several hours later than planned. Upon arrival, the driver informed me that my bed headboard had fallen out and broken when he was rushing to get the other client’s items out of the van. The driver said this happens, and I would get the money for a new bed or replacement. I had to wait 8 weeks to find out the maximum I would be offered was £100, despite the fact this had been a new bed worth £400, as I had not taken out the additional insurance. However, personally, I assume when paying for a moving service that at the bare minimum a bed headboard will be secured on a side wall of the van, not balanced against the door. Therefore, I had not thought insurance would be necessary solely for this item. I was also told I could have claimed back money on the additional fee I paid for a day time collection slot, due to the driver showing up late – frustratingly I was not made aware of this at the time that I made my claim. As I did not mention this straight after the booking date, I was no longer allowed to claim this back, despite the fact the company had receipt of the drivers check in time on their system all along. I am now significantly out of pocket, by paying for a service which was supposed to make my life easier and has in fact made things much harder. The company does not have any provisions in place to ensure people’s property is looked after and there is no acknowledgement when a basic level of service has not been given. For a company which is so big, I don’t know how it can operate like this. NEVER to be used again.”

Helpful Report

Posted 8 months ago

Good Morning, We are sorry to hear you are unhappy with your AnyVan booking, and the outcome of your damage claim. Upon review, we can see a settlement has been accepted and processed for the damage, however, a member of the team has attempted to contact you to discuss the lateness. We will try to call again shortly. Kind regards, AnyVan

Posted 8 months ago

“Beware - a scam! Had to write a review so others know how bad this company is. I booked AnyVan based on such excellent reviews, however this was not what I experienced. I let the agent know I had a revised list of contents (guessing how many boxes when you havent packed is very hard) and they said that would not be a problem, I even had an email trail. On the actual moving day the removal men refused to take anything that was not on their list (their list did not even include what I original logged down) so it was wrong to begin with. I had to wait 2hrs whilst I phoned their HQ to try and get this resolved. We did not get into our house or leave the old one until after 3.30pm, two hours later than we were due to! They only agreed to take the rest of the items by making me pay another £169 or they would have left the remaining items on the driveway. It was so upsetting on such a stressful day when you're trying to move, to have to go through this. I would recommend anyone moving to not use AnyVan and to get a couple men with a van, far cheaper and they wont be accounting for every box and lamp as it goes in, And then make you pay extortionate additional costs. they also damaged our sofa bed but refused to pay (even though we were insured) as the driver of the lorry said he didnt mark it. why do they even offer insurance if they are going to believe the driver before you!”

Helpful Report

Posted 8 months ago

Good Morning, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see a partial refund was issued for the additional costs paid on the day of the move. In relation to the damage claim, you have opted for basic compensation, which covers for fire and theft only. When a claim is raised, AnyVan will request the relevant evidence you may have to mediate the claim with the Transport Provider. Unfortunately, in instances such as these, whereby the evidence has not been provided, and the Provider has not accepted liability, AnyVan is unable to enforce this upon them. We do apologise for any inconvenience caused. Kind regards, AnyVan

Posted 8 months ago

“Overall, Anyvan has turned out to be an utter disappointment! Their van personnel was uncooperative and very unprofessional - who not only whined and moaned throughout the move process but also caused material damages to my items (with photographic evidence) because of his negligence and lack of professionalism. To add insult to injury, Anyvan's customer service team have been no better and displayed the same level of "Don't give a d*mn" attitude, consistent with their van personnel's. After reporting the incident and the damages to them, I had to follow the case up attentively in order to get any response. And guess what, so far nobody has cared to provide me with an update after my last email to customer service agent (called Thea) on 28 Aug 2024. Further, their so-called "Senior Customer Care Executive", named Abdu, who was meant to look after the insurance claim for the damages, has been eerily radio-silent since 12 Sep 2024. Suffice to say that I won't be using their service ever again, I'd like to ask those of you who (like me) are drawn to their positive feedback online to think twice before hitting the booking button!”

Helpful Report

Posted 8 months ago

Good Morning, We are incredibly sorry you have not recieved a satisfactory service and that damage may have been caused. We can see your claim has now been resolved, and a settlement has been accepted. Kind regards, AnyVan

Posted 8 months ago

“BEWARE! My experience is that I got lured in by a quote that was significantly cheaper than competitors, based on an initial inventory that I supplied by email and was entered into the system by AnyVan staff. I didn't sweat this. My quotation went up by 60% (making it comfortably the most expensive of all quotes received) when I diligently finalised the inventory (added a number of items) because I wanted to avoid any issues on the day. I was flabbergasted that the quote moved so much but obviously was locked in at that point. In the end the job was done by two people and a small van (having originally agreed at least 3) who worked their socks off, and I felt fleeced. I strongly advise against using AnyVan, unless you are *absolutely certain* about your inventory when you get the initial quote. Do not take comfort from them telling you you can amend your inventory up to 48 hours before the job, you risk your price going up hugely. I should have trusted my first instincts! AnyVan are not a removals company, they are just a contracting outfit that sub contracts all jobs (and makes a large margin in the process).”

Helpful Report

Posted 8 months ago

Good Afternoon Tom, We are sorry to hear you are unhappy with your AnyVan experience. Upon review of your booking we can see that the inventory was amended to include an additional 6 cubic metres of space and therefore we did need to charge for this due to the extra time and space required to complete the booking. As we understand a member of the team has looked into this further for you and has reached out to you regarding this. We apologise for any inconvenience that has been caused. Kind Regards, AnyVan

Posted 8 months ago

“Booking with this company seemed professional till the moving day 4hours late our buyers were forced to move in while we were still in the house with all our belongings after 15 are so phone calls to the worst customer service the van arrived a small sprinter van joke to move a 4 bedroom home. long and short of it it took 4 trip s and 4 trip for us with our 2 cars.Load s of things left behind till gone 3 o clock in the morning we also got held to ransom on how may boxes we had even that we said on booking we had more than 50 we had to pay £200.more are else they would walk of the job due to the time and the pure tiredness of the hired work men that any van had employed our furniture and boxes were left any where it was a complete nightmare the lads did there best but any van could not care less about them are us the move cost £1345.00 to move from Heywood to bury 6.5 miles absolute terrible experience that can be confirmed by on lookers that could not believe what they could see”

Helpful Report

Posted 9 months ago

“Terrible Experience with AnyVan – Misleading, Overpriced, and Careless with Personal Information I had a terrible experience with AnyVan, and I strongly advise against using their services. I was misled by their call agent regarding the size of the van they would provide. The agent reassured me that the van would meet my needs, which was the main reason I decided to book with them. However, they failed to deliver on that promise, sending a van that didn’t match what was discussed. My booking email clearly shows that I required a Maxi Loader 7.5-ton van, but they sent me a Luton van with a capacity of just 3.5 tons instead. This was completely inadequate for the job and not what I had paid for. On top of that, their pricing is outrageous. I was charged £1550 for the service, which is significantly higher than the quotes I received from other removal companies for the exact same job. I had offers ranging from £900-£1200 for a Luton van, similar to the one they sent me. When I requested a refund for the difference, they refused, going against their own promise to beat any price. After making a complaint and awaiting the outcome, I received a very strange email from them, stating that a third-party company had requested my personal information because of an alleged accident involving a lady and her daughters. This left me extremely concerned and confused, as I am a man and had no such incident. When I contacted them about this alarming email, they casually informed me that they had mixed up my details with another customer. This level of incompetence is absolutely unacceptable and only added to my frustration. I was expecting fairness, especially since they have access to the call recordings that would clearly show how I was misled. Instead, I’ve been left feeling cheated, disappointed, and frankly, quite scared by the careless handling of my personal information. I will be sharing my experience far and wide so that others are aware of the misleading information and poor service provided by AnyVan. Avoid this company at all costs.”

Helpful Report

Posted 10 months ago

“Avoid this company. They suck. Classic case of pay peanuts, get monkeys. Most importantly, be aware that you can't travel in the van with them. Totally screwed me over. Left me in a massive hole, huge knock on issues for my elderly, seriously ill mum. They're a bad lot. Use anyone but them”

Helpful Report

Posted 1 year ago

“I chose AnyVan based on a mixture of price and reviews. The initial phase went well, I was contacted by Jason, and we spoke at length about what to expect and asked me to fill out the inventory list on-line. Based on the size of our property he estimated how many boxes we would need, and I bowed to his expertise. Communication continued to be good, and I was asked to review my inventory list, which I did, adding a couple of bits and paying the extra. The first thing that went wrong was when I noticed that wardrobe boxes had not been factored. I chatted on-line with a help agent who said I could add them, but it may affect the price, or the size of the van needed. On our inventory, I listed 3 x double and 1x single wardrobe. Surely this would indicate that we have clothes? I questioned this with the chat person, and he suggested I call Jason which I did to add these. If I had not noticed, what would have happened on the day, and would I have been charged extra as I forgot to add these? They are the experts here. On the day, the team arrived on time at 9am and I started to feel concerned as the first thing the team leader did was produce the inventory list and worked through the house to find all of the items. It seemed a little officious and I wondered what this might be leading to. Well, I was soon to find out! As we toured the house, he would clearly have seen the amount of things that needed moving, he did not mention this as being a problem at this stage. We had also been helpful and had pre-packed some of our things in crates, even though we were paying for the premium service of our things being packed by the AnyVan team. At around 11.15, when many of our items were on the van, I was informed that there was a problem, and we would need more boxes and would need to pay for them. I have to be honest, I got really stressed at this news and said I would speak to AnyVan. I got through to the call centre and spoke to a lady who was incredibly unhelpful and unsympathetic to my plight and repeated over and over that the service was inventory based. Well, I had completed the inventory, and it seems that the tactic is to quote low and add extras on the day. The standpoint seems to have been that we would not have anything in cupboards or under beds. Jason was the person who ordered the quantity of boxes, not me. I really was stressed, and we were wasting time, so I reluctantly agreed to pay, and that payment was made for an extra £142.02 at 12.05. Things got far worse. At around 2pm I was informed there was a problem and this time it was much bigger! I was again subjected to the dance of you need more boxes and this time was presented with a bill of an extra £585.02 plus £140 for more boxes. I insisted that he confirmed that this would be the final price, he agreed it would be and I made him walk around my property to ensure that he meant it this time. The vans were not sufficient in size to pack comfortably, so the packing took much longer than expected, delaying our exit. Our plan was to clean our old property that late afternoon/evening in preparation for handing the property back. Instead, we had to come back on Sunday, wasting valuable time that could have been spend sorting out our new house. The team had to leave some items behind as they could not fit in on the van (they collected the next day, left in our alley and garden shed) and when we did a final sweep of the house before we left, we saw that some cupboards had only been partially emptied, so we had to fit this in our car The team could also have shown more care when lifting items down the stairs, they left several scuff lines down the stair walls. The delivery day went better (I was fearful there would be more extra charges), but the issue was that most of the day it was a team of just 2 men, so the unloading took a very long time, not leaving our new house until approximately 6pm. As stated at the start, the team worked very hard, and I recognised that with a generous tip for their hard work alone. Moving is meant to be one of life’s great stressors, well this was elevated to a whole new level by Any Van. I feel exploited, ripped off and 'played'. I contacted Any Van before writing this review and got the response that is inventory based, extra charges on the day are non refundable and tough basically! I then pushed back and they have subsequently refused to reply to any correspondence. We have moved several times and although it is always a bit stressy, this was just awful. We would never use or recommend AnyVan every again and would urge anyone reading this to think carefully before using any inventory based service based on our truly appalling experience.”

Helpful Report

Posted 1 year ago

ANYVAN is rated 3.4 based on 2,594 reviews