Ancient Wisdom Wholesale Reviews

Name: Ancient Wisdom Wholesale
Address: Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park, Sheffield
Rating: 4.72

4.7 Rating 2,684 Reviews

94 %

of reviewers recommend Ancient Wisdom Wholesale

4.7

Based on 2,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ancient Wisdom Wholesale:

We Love Gifts. It’s important to be enthusiastic about what you do.. Since 1995 we have been passionate about bringing the best in wholesale gifts to our customers, both in the UK and across the world.

Visit Website

Phone:

0114 272 9165

Location:

Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park
Sheffield
S9 1XT

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Ancient Wisdom Wholesale 5 star review on 24th July 2025

Peerie I****

Mal Craw****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly staff , excellent products at great prices”

Helpful Report

Posted 8 years ago

“Delivery takes ages. Don't inform you of out of stock products until you get your order and find it missing, then check the invoice to see it's actually out of stock, which wouldn't be so bad if the delivery was quicker. You wait over a week to get an order and they don't inform you of backlogs, they expect you to go check it out their website - which is rubbish by the way!! I actually put off looking at what they have as their site is an awful experience to look through. They seriously need to update their site and make it more user friendly. Also - all orders I've ever done with them have had something missing or broken. Their customer services team take too long to rectify the problem and you have to chase for your replacements or refunds weeks later. Products, when they turn up and not broken are actually good so it's a shame they are letting themselves down so much with the delivery side of things. Maybe will try phoning in orders if they do that, as I'd like to know in advance if something I've ordered is not in stock. As a small business when you are waiting for a certain product for over a week, telling your customers that they are coming in, then for it to be out of stock and you find out at the last hurdle is very frustrating as you could have gone elsewhere and had it in sooner or AW lose out as you could replace it with something else from their supplies! Perhaps they don't care about small business?”

Helpful Report

Posted 8 years ago

Dear Lynda, Thank you for your message and your feedback - it is greatly appreciated. I do understand your frustration regarding the out of stock items. Unfortunately we do not have a real-time system so it can happen that an item becomes unavailable post sale. We are working hard on reducing this by implementing new stock control strategies. We are also working on introducing a scanning system so the stock control will be updated as the items are removed from shelves. In the meantime, we do advise on our website that we can ring you prior to dispatch of the order if anything is out os stock and this would give you a chance to swap. We tend to do this if 20% or more of the order is not available, but if requested, we will do this on each item so I have put a note on your account to do this on any out of stock items on your orders in the future. I am sorry that you feel that our customer service team do not reply quickly enough. I have checked our email communications and on the two occasions we have received an email from you, I have replied to both within 24 hours. If there are any enquiries you have submitted that you have not had an answer to, please resubmit those to me directly and I will be happy to help. I can also see that there was a refund due from your latest order for some out of stock items. This has been processed yesterday, upon invoicing of the order and I can see that the refund has been completed today. We process all refunds upon invoicing so I am afraid that we were not able to process this any sooner. I appreciate the fact that the dispatch times should be shorter and this is our ultimate goal. We would love to dispatch all orders within 24 hours and this is something we are working on constantly. Over the last 2-3 weeks we have received several large deliveries of items that are very popular and, therefore, we have received an exceptionally large amount of orders. Our MD did advise in the recent newsletters of these and also of the delays. We have put a notice on the website as this is the first point of contact for all our customers and therefore the most reliable and visible place to put the information. With regards to the dispatch times, I can see that there is a note on your account that you are closed on Mondays - please let us know if this is still the case as this does influence the dispatch times. We advise that we ship orders within 1-2 business days on average (barring any extenuating circumstances). I can see that the two orders we have received from yourself before the most recent one were both placed on a Thursday, which means they would have been leaving us on Friday for a Monday delivery, however, due to the note on the account, we held the orders until Monday so that you would not receive these on the day you are closed. The latest order has been placed during the time of the backlog so this is why it took longer than normal, for which I apologize. I have also forwarded your feedback regarding the use of the website to our marketing and IT departments, as they are working continuously on improving the website. If you have any specific suggestions, please do email us and I will be happy to pass these on as well. I hope this clears up a few issues and please do accept our apologies here - we value all our customers no matter the size of their business. I have also put a £9 credit on your account, which will cover the delivery fee should you decide to give us a go in the future. Kind Regards, Urszula

Posted 8 years ago

“When you source from Ancient Wisdom you deal with professionals, and that makes all the difference.”

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Posted 8 years ago

“When you source from Ancient Wisdom you deal with professionals, and that makes all the difference.”

Helpful Report

Posted 8 years ago

“placed an order for delivery 1-2 days pick and next day delivery still waiting for order sent me a tracking number but didn't send items so dpd informed me they would not be delivering even after speaking to ancient wisdom and confirming items were all ready for delivery. very disappointed.”

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Posted 8 years ago

“Great stock. Great staff. It has refreshed my tired old business. The customers love it.”

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Posted 8 years ago

“my first order today, nothing was too much for them a great help,”

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Posted 8 years ago

“very fast delivery very good packaging highly recommended x”

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Posted 8 years ago

“I had a great first impression of AW when I first found it, I was even allowed to change items on the first orther bonus which was very kind... But when the products arrived, I realized that one of the items was not at the level of my expectations, at all. It is not esthetically pretty and it doesn't have any quality, at all. I'm trying to sort it out to send it back, but because I live in Portugal, it costs me a lot of money. I've paid a lot to send it to Portugal and now it seems that I need to pay to send it back when it is not my fault the product (6 kilos of unvented incense sticks) is not good. I've messaged a few days ago explaining the situation and no answer at all. I wonder why I don't get an answer...”

Helpful Report

Posted 8 years ago

Hello, Thank you for your message and your feedback. I am sorry that one of the items is not to your liking. We aim to reply to all messages within 24-24h so please forward your original email directly to myself to urszula@ancientwisdom.biz and I will be happy to find a solution that will work for you. Kind regards, Urszula

Posted 8 years ago

“After experiencing a few teething problems with my first 2 orders, Urszula B and her customer service team have restored my faith with a excellent response to my "glitches". It's nice to be considered as a valuable customer, irregardless of length of time / qty of orders placed. They really do try to resolve any issues. It's really a pleasure not a chore to interact with A.W.”

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Posted 8 years ago

“The most helpful company ever. Fabulous team. If I lived near them I would work with them !”

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Posted 8 years ago

“Very first order placed Monday a.m, expected it to arrive as per the website promise 1-2 days....still no order Thurs night.. had booked a pitch at a Fayre up country Fri / Sat / Sun...So am leaving early Friday morning to start a new venture with No stock.....Dissapointed is not a word I would use.......”

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Posted 8 years ago

“Ancient Wisdom is one of my best and favourite suppliers. Dispatch is always speedy, products are fab and at great prices. On the rare occasion I do have any issues with order customer service is always excellent.”

Ancient Wisdom Wholesale 5 star review on 13th July 2017

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Posted 8 years ago

“I am just starting a dropshipping business and want to use Ancient Wisdom. I placed a test order and an item was missing, the box was open and one item was wrong - out of 6 items! I emailed (as can't find a telephone number) 3 days and still no response. I am putting a lot into this business and drop shipping is the only way I can get off the ground atm I will wholesale when I know what sells. Please get back to me so we can resolve and I can move forward. I see drop shipping as partnership, I sell and you distribute....but it needs to be well oiled machine!”

Helpful Report

Posted 8 years ago

Dear Sandra, Thank you for your message and many apologies for the inconvenience and the error in your order. The drop shipping department replies to emails within a couple of hours usually so all the emails we have received up until 12 noon today have been answered, which leads me to believe we did not receive the message or it was sent to a different inbox. Please email us on dropshipping@ancientwisdom.biz with your order number (it starts with DS) and let us know what item was missing - we will get it sorted immediately for you. Kind Regards, Urszula

Posted 8 years ago

“Great products, quick delivery, amazing packaging. One of the most trustworthy suppliers we could ever find!”

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Posted 8 years ago

“I had a few teething problems with my first order and Kristy couldn't have been more helpful. She kept in touch constantly and all was sorted to my satisfaction...Brilliant customer service and the products are fab too :)”

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Posted 8 years ago

“This is my NUMBER ONE wholesaler for my gift business. AW is the go to place for everything all in one place which saves me both time and money! Highly recommended each and everytime x”

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Posted 8 years ago

“I feel like a child at Christmas when it's time for me to buy new stock and goodies for my projects. Absolutely love this shop and the customer service is really good. So precise and well organised. Really happy I found you as I have managed to buy almost everything I need purely from here.”

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Posted 8 years ago

“Amazing service and great products”

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Posted 8 years ago

“As a new venture I have a lot of stock to buy all at one go. Ancient Wisdom not only gave me a huge choice of different gift items but their low minimum order with the option to pay a small order premium if I don't need that much has made stocking my new online gift store so much easier. Not only was the ordering process very easy, the delivery arrived very quickly. I'm over the moon with the products and they look very classy too!”

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Posted 8 years ago

Ancient Wisdom Wholesale is rated 4.7 based on 2,684 reviews