Ancient Wisdom Wholesale Reviews

Name: Ancient Wisdom Wholesale
Address: Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park, Sheffield
Rating: 4.69

4.7 Rating 2,216 Reviews

94 %

of reviewers recommend Ancient Wisdom Wholesale

4.7

Based on 2,216 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Ancient Wisdom Wholesale:

We Love Gifts. It’s important to be enthusiastic about what you do.. Since 1995 we have been passionate about bringing the best in wholesale gifts to our customers, both in the UK and across the world.

Visit Website

Phone:

0114 272 9165

Location:

Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park
Sheffield
S9 1XT

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Ancient Wisdom Wholesale 5 star review on 12th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cones are not as strongly fragranced as previously and has led to customer complaints.”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to share your feedback about your experience with Ancient Wisdom Wholesale. I am sorry that some of the cones are not as strongly scented as previously and you have had complaints about this. If you could advise us the order number and item codes we can look into this further for you. Warm regards, The Ancient Wisdom Wholesale Team

Posted 2 weeks ago

“Your products are amazing, definitely a 5 star. Love that you are Fair Trade. I find your website difficult to navigate, sometimes I find gorgeous products I seem to have overlooked. Frustrating that so many products on the website are out of stock for such long periods. Have had some problems with late delivery. Customer care team very helpful but aren't always available when needed due to limited working hours,no weekends...that said you source amazing products that are high quality and really unusual”

Helpful Report

Posted 2 weeks ago

Dear Charlotte,Thank you so much for taking the time to leave us a review of Ancient Wisdom Wholesale. We truly appreciate your feedback. We are sorry that you find it difficult to navigate the website. We are making some improvements to the website so hopefully this will make it easier for you to navigate. At Ancient Wisdom Wholesale, customer satisfaction is our top priority, and we are thrilled to know that we are doing things right to make our customers happy. We always strive to provide a personalized and friendly experience, and it brings us joy to hear that you felt this during your interaction with us. If there is anything else we can assist you with or if you have any further queries, please do not hesitate to reach out to us. We are here to help and ensure your experience with Ancient Wisdom Wholesale remains exceptional. Thank you once again for your kind words, Charlotte! Warm regards, The Ancient Wisdom Wholesale Team.

Posted 2 weeks ago

“this is the second time ordered and each time there was something missing. I have emailed what I got was really good but I’m annoyed there was something missing I can’t do much with an empty box.”

Helpful Report

Posted 1 month ago

Hi Steve, I am sorry that you have received an empty box and you are missing something Please can you advise the order number and item code for what is missing so we can sor this out for you? Kind regards, The Ancient Wisdom Wholesale Team.

Posted 1 month ago

“Very poor quality on some items .Far too much wellbeing stock . Used to stock some really good items but sadly not anymore”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide feedback on your experience with Ancient Wisdom Wholesale. We are sorry that you have found some items of poor quality. If you can advise what the items are and the order number we will be happy to look into this for you. Kind regards, AW Customer Service Taeam.

Posted 2 months ago

“The order always arrives really quickly. Just a shame i ordered ,paid then they rang to say it was oos. Thats ok, i replaced it with something else. they rang back an hour later that was out too... would be brilliant all round if their system was updated.”

Helpful Report

Posted 4 months ago

Hi Jane, We are glad you orders arrive swiftly. Unfortunatley we do not have a real time system so items can appear instock but when the picker gets to the location in the warehouse it can be out of stock so then the website needs to be manually update. I apologise for any inconvenience this may cause. Kind regards, AW Customer Service Team.

Posted 4 months ago

“Service generally great, however it seems the essential oil bottles and lids I recently purchased seem to be leaking so I will need to investigate further or perhaps someone could get in touch with me. Many thanks”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I am sorry you sre having issues with the lids leaking. We tried to call you about this but you were unavialable so if you want to give us a call our number is 0114 27296165. Kind regards, AW Customer Service Team.

Posted 4 months ago

“Quick but so efficient, my last 2 orders have had the same issue, re small boxes for 10ml roller balls and 10ml essential oils, although both 10ml they are actually different sizes and who ever is packing these keeps muddling up the order, I have twice had the wrong size boxes delivered and when I emailed never received a response. Luckily my orders are not very big yet as I am just trialing some new products, but if this was a large order I would be worried.”

Helpful Report

Posted 6 months ago

Hi Denise, Thank you for your feedback. I checked on the emails and yours went to our spam folder - many apologies for this. We usually reply within 1-2 business days so again, many apologies. I replied to it now so please check your inbox when you get a minute. Kind Regards, Urszula

Posted 6 months ago

“Place order, to then find out that they are out of stock of the items ordered!!!! Refund given. Place another order, again out of stock when the website clearly shows items are in stock!!!!! Finally got my 3rd order through, after going back and forth via email to find out what was actually in stock......... Order arrived, to then find some items are broken and the soap ordered has no scent, probably out of date!!!”

Helpful Report

Posted 7 months ago

Thank you for your review of Ancient Wisdom Wholesale. We sincerely appreciate your feedback. As we do not have a real time system sometimes things can appear online when they are actually out of stock. I am sorry that some of the items received were broken and the soap had no scent. Kind regards, AW Customer Service Team.

Posted 7 months ago

“I was happy with most of my items, however I was disappointed with the salt lamp. I didn't realise it didn't have three pronged plug - maybe an oversight on my part so I accept that but the bulb provided didn't fit the holder. I tried several bulbs and none of them would screw in so it appears there was a problem with the bulb holder being faulty. I ended up purchasing a new holder with English plug fitting and bulbs from amazon so it didn't make the lamp an economic buy.”

Helpful Report

Posted 9 months ago

Hi Anita, sorry about that. The salt lamp should have included English plug, it was a picking error. We can send you a replacement fitting (perhaps you will still be able to return the one purchased from Amazon). Please let us know if you would like the replacement. Kind regards, Katka

Posted 9 months ago

“Good quality products, reasonable prices and efficient service. I was, however, somewhat disappointed that an item I declined as part of a larger set, and with an RRP of £20, was not "replaced" by a little something. This lack of thoughtfulness definitely let down Customer Service on this occasion.”

Helpful Report

Posted 10 months ago

Hello, thank you so much for your review of Ancient Wisdom Wholesale. We really appreciate you taking the time to let us know about your experience with us. We are really sorry that the stand was not substituted for something else of the same value, this must have been overlooked in error so I do apologise for this. We will send you another pack of chipstone bracelets to replace the stand. We apologise again for any inconvenience this has caused you. Kind regards, AW Customer servise Team

Posted 10 months ago

“I love the products that are available however they let themselves down on quality sometimes and more frustratingly for a small business its still quite expensive and therefore unattainable. Customer services have been helpful.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I will make sure to pass this on to our QC and warehouse management. We always strive to get the best possible deals in terms of price and quality but if you have any specific products in mind where we can do better - please let us know at care@ancientwisdom.biz and we will be happy to look into this. In the meantime, we're always happy to help and resolve any issues. Kind Regards, AW-Team

Posted 11 months ago

“Upgrade your mobile site. It’s bad for a company your size”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback - it's very important to us. I have passed it on to our IT team. They work very hard on developing the website so they will definitely look into this. Kind Regards, The AW Team

Posted 11 months ago

“Regular damaged items Not from transit already damaged when packaged in the warehouse Needs quality control Leaves my customers upset not receiving their orders and me dissatisfied as your customer Customer service good as always”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review - we appreciate it. Thank you for the photo - I passed it to our warehouse management. I also left a note on your account to pay extra attention to the goods you order. I can see the photo of the wooden stools and we are contacting the suppliers regarding this. I believe they must have split due to the wood being exposed to changes in temperature and humidity. Again, many apologies for the inconvenience and thank you for your feedback. Kind Regards, AW-Team

Posted 11 months ago

“Excellent products and fast delivery. However, the shipment cannot be tracked, and 1/4 of my orders were either wrong or received not my order. I asked for a tracking number via email, and I got a reply after four days (on this day, the parcel was already delivered and returned due to another mistake).”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review - it is appreciated. I'd like to look into the issues you have experienced in greater detail and make sure this does not happen again, however without the order details I am unable to do so. Please email us at care@ancientwisdom.biz with the order number to allow us to make this right for you. Kind Regards, Urszula

Posted 11 months ago

“I love all the ancient wisdom products, the customer service however is a different story. Especially the girl behind the live chat. Her 'help' was on the border of rudeness and did not show any sympathy or insight. I must say, I am still disappointed (in the customer service, not the products. Those are great).”

Helpful Report

Posted 1 year ago

“I thought that when i ordered the soap wrapped, they would be individually wrapped, not 13 slices in one wrapping. I'm concerned that this way they don't have the ingredients on each bar of soap, and no I dont have time to copy and stick the copies on.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback - it's appreciated. I am sorry you're not entirely happy with the sliced soaps. We mention on the website that these are cut and shrinkwrapped as a whole; this is to encourage you - our customers- to create your own labels and branding. We advise of this on the top of the page here: https://www.ancientwisdom.biz/slhcs If you'd like to return these please email us at care@ancientwisdom.biz and we will be happy to arrange a collection for you. Kind regards, Urszula

Posted 1 year ago

“Price are very competitive however, when I received the delivery, the bottles were covered in dust. Also took me ages to unwrap everything because of the type of wrap that you use...way to much. One bottle of the Round Antique in Charcoal was faulty ( the charcoal fading was only on was side of the bottle) and can't be sold. Overall I'm please and I would be from you again”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving us a review - it's muchly appreciated. I am sorry you experienced some issues with your order. Would you be able to send us a photo of the faulty bottle, please? And please let us know if you'd like a replacement or a credit for it. As to the dust - many apologies for this; I will take this up with our warehouse manager. We switched from biodegradable bubble wrap to honeycomb paper - we do need to use a little more of it in order to protect fragile items in transit but it's much better for the environment, however I passed your comment to our warehouse team as well. Please email us at care@ancientwisdom.biz and we will be happy to resolve this for you. Kind Regards, Urszula

Posted 1 year ago

“The way iteams are packed, need improvement. In nearly every order I have received something has been broken.”

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Posted 1 year ago

“Products I bought for years are suddenly are suddenly not available , twice now in in 2 weeks in I've ordered something and I got refund as it wasn to in stock although it said I to was. I emailed asking if I could preorder as that is acberised on my website and got no response. I've used aw for years and only be recently had probs getting my stock or products”

Helpful Report

Posted 1 year ago

Hi, Thank you for leaving us a review. I'm really sorry that we have been unable to fulfil the entirety of your recent orders. Unfortunately due to worldwide supply shortages and ongoing shipping delays that are out of out control, it is becoming increasingly more difficult to obtain stock and due to this, we are unable to accept pre-orders. I can see that the items you have been refunded for currently have a purchase order in place with the supplier that is scheduled to complete around the beginning of next year. We advise in our terms and conditions that we will automatically process a refund for any out of stock items that are less than 20% of the order total and that if you would like us to contact you on every out of stock item then we need to be notified of this. If you would like us to notify you on every out of stock item, please let us know via email, call, online chat or whatsapp and we will be more than happy to do this for you. Kindest regards, Daniella

Posted 1 year ago

“Super speedy delivery time... However the paper bags I ordered are a little flimsy... I expected them to be better quality!”

Helpful Report

Posted 1 year ago

Ancient Wisdom Wholesale is rated 4.7 based on 2,216 reviews