I place an order on the 22/5. on the 23rd i asked why is not shipped and they informed me that there was a problem with one of the items i placed and if it was possible to change it something that happened. on the 31st i informed them that i didnt get the order and since i placed it for a charity event it would have been useless for me if i didnt get it by friday. they were helping me out trying to figure this out and they told me that latest Saturday i would get it... I didnt get it.... Is monday evening and and still nothing. after I emailed them asking them to cancel my order and get the things back they informed me that it will cost an extra 100 pounds to get it back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I paid 44 to deliver the stuff (total of 225pounds) to me and they want 100 to get the things back. I told them since everything it was my 'fault' is fair to pay a total of 144 and get nothing....