Ancient Wisdom Wholesale Reviews

Name: Ancient Wisdom Wholesale
Address: Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park, Sheffield
Rating: 4.72

4.7 Rating 2,850 Reviews

94 %

of reviewers recommend Ancient Wisdom Wholesale

4.7

Based on 2,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Ancient Wisdom Wholesale:

We Love Gifts. It’s important to be enthusiastic about what you do.. Since 1995 we have been passionate about bringing the best in wholesale gifts to our customers, both in the UK and across the world.

Visit Website

Phone:

0114 272 9165

Location:

Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park
Sheffield
S9 1XT

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Ancient Wisdom Wholesale 5 star review on 31st October 2025

Iquit/ Mildenhall Vapourho****

Ancient Wisdom Wholesale 5 star review on 29th October 2025

SECOND H****

Ancient Wisdom Wholesale 5 star review on 24th July 2025

Peerie I****

Mal Craw****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reed diffusers dramatically lower quality than previous. Most unuseable”

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Posted 3 weeks ago

“Shipment went missing by the courier”

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Posted 1 month ago

Thank you for taking the time to leave your review. We sincerely apologise for the inconvenience caused with your order. We have been informed that the courier returned the order back to us as they were unable to locate your address. I apologise for this issue, as it is not the level of service we aim to provide. As requested, we have now processed your refund in full. Thank you for your understanding, and once again,We are very sorry for the trouble this has caused. Best regards, Team Ancient Wisdom Wholesale

Posted 1 month ago

“Still have not recieved my order.”

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Posted 2 months ago

Thank you for your review. We are very sorry that your order was not received earlier. Unfortunately, following two failed delivery attempts due to shop closures, the courier’s standard procedure is to return the parcels to sender. We sincerely apologise that this occurred and that it caused further delays to your delivery. As the courier then took an extended period of time to return the order to us, we arranged for your order to be resent again using an alternative courier to avoid any further issues. This matter has also been formally reported to the courier’s account manager, and we are working with them to ensure this does not happen again in the future. Please accept our apologies for the inconvenience caused, and thank you for your patience while this was resolved. Best Regards Ancient Wisdom Wholesale Team

Posted 2 months ago

“Poor company customer care is not the best also items should be checked before they are sent out !!!”

Helpful Report

Posted 2 months ago

Good morning Graham, Thank you for your feedback, and please accept our apologies for the delay in replying to your email. As this is one of our busiest periods, we were unfortunately unable to respond as quickly as we would normally aim to. However, we understand that you have since spoken with our customer service team, who explained that one of the items on your order was out of stock and that a refund was issued for this item at the time your order was dispatched. We were not made aware of any other issues with the products received, and this was not mentioned in your original email. If there are any concerns with the items you have received, please do contact our customer service team again so we can look into this for you promptly. Best regards Ancient Wisdom Wholesale Team

Posted 2 months ago

“Christmas nightmare! We waited over 20 days for a delivery through APC which was dispatched on 21/11. One out of 3 boxes arrived yesterday 9/12/25 absolutely smashed, the other two still missing. My store manager wasted about 4 days at home waiting for deliveries that never came. APC said they could not deliver during normal shop hours 10-6pm every day. This has cost me several hundred £ on wasted wages. In 16 years of running the shop it’s the worst experience ever!”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave your review. We are sincerely sorry for the distress and disruption caused by the delivery issues you experienced. A delay of this length, along with damaged and missing parcels, is completely unacceptable, especially during such a critical trading period and we fully understand the impact this had on your business, time, and staffing costs. Please accept our genuine apologies. We’re pleased to confirm that this matter has now been resolved and that your order was resent using an alternative courier to ensure safe and timely delivery. We have also formally raised this incident with our APC account manager so it can be thoroughly reviewed and addressed, as this level of service falls far below expectations. We truly regret the inconvenience this caused and appreciate your patience while we worked to put things right. Thank you for bringing this to our attention. Best regards Ancient Wisdom Wholesale Team

Posted 2 months ago

“I had always been happy with the products and service in the past, so was happy to come back and purchase some tumble stones again. This time however, I was sold not just the wrong stones, but stones that were falsely labeled as something they were not. It took numerous telephone calls and emails taking just over 2 weeks before this was dealt with. It is another 2 weeks on and I still haven't been refunded.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave your review. We are very sorry for the issues you experienced with the incorrect and mislabelled tumble stones and for the delays in resolving the matter. This is not the level of service we aim to provide, particularly to a returning customer. We can confirm that your refund was processed . We appreciate your patience while this was being handled and thank you for bringing this to our attention. Your feedback has been shared with the team so we can review our procedures and work to prevent this from happening again in the future. Please accept our sincere apologies for the inconvenience caused. Best regards Ancient Wisdom Wholesale Team

Posted 2 months ago

“I bought 70 of the bamboo soap bags for my soap craft stall. I already sell bamboo face cloths and I have to say that the quality of these bamboo bags is terrible. They are extremely thin and I think I will have a very hard time selling them. They don't feel anything like they look on the photos on the website. I am extremely disappointed ☹️”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to provide feedback regarding your recent order of the Bamboo Soap Bags. We are sorry for the disappointment that has been caused by the quality of these and they were not up to the standards that you were expecting from us. If you can please get in contact with us either via phone on 0114 2729165 or via email to care@ancientwisdom.biz so that we can arrange for a collection for these and arrange for a refund for them. Kind regards, Ancient Wisdom Wholesale Team

Posted 7 months ago

“didnt recive my order”

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Posted 9 months ago

We are sorry for the delay. We have checked with our courier company and unfortunately they are delayed with the number of parcels that they received after the bank holiday weekend. As discussed earlier with my colleague earlier on today we will arrange for a replacement order to be dispatched for you on Monday with an alternative courier company for you.

Posted 9 months ago

“I have sent 2 message to say I still haven’t received my order?”

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Posted 1 year ago

Hi Heather, Thank you for your email. Sorry that you have not received your delivery. I have looked into this for you and it is showing that it is out for delivery with the couriers today. They estimate that it will be with you between 4:46pm and 6:26pm. I don't know what it hasn't been out for delivery before now as they received it on the 9th November so should have been delivered to you on the 11th November. Then it got scanned back in at the depot and then seems to have been overlooked for some reason. I can only apologise for this. I will make a note on your account that any future deliveries that you have are with a different courier and I have also processed a refund for your shipping as an apology for the delay. Let us know if we can assist you further. Kind regards, Rhianne

Posted 1 year ago

“ManB-03 4x Gemstone Manifestation Bracelet - Blue Lace Agate - Independence Product is not blue lace agate. It is most likely a blue quartz.”

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Posted 1 year ago

Thank you for your feedback that thewse are not Blue Lace Agate. We will have to get this checked with our supplier to find out what stones they actually are. We will update the website once we know for sure. Would you like to have a credot to your shopping basket or a refund back to your payment method for this item? Kind regards, The Ancient Wisdom Wholesale Team.

Posted 1 year ago

“RCry-10 - Raw Crystals (500g) - Citrine Rough Points - very poor quality - 200g of unsaleable 'citrine' fragments. Should really be described as 'citrine rough fragments'.”

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Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your experience with Ancient Wisdom Wholesale. We truly appreciate your valuable input and apologise for the disappointment caused by the quality of RCry-10 - Raw Crystals (500g) - Citrine Rough Points. We are genuinely sorry for the unsaleable fragments you received, as this does not meet our high standards of quality. We understand that this must have been frustrating for you. If you want to return these for a refund, please send them back using a second class small package. We will process the refund once we have them back Kind regards The Ancient Wisdom Wholesale Team.

Posted 1 year ago

“Products are getting poor quality as time is going on. I started my business with Ancient Wisdom 4 years ago and regularly purchased around £1000 a month from them. Now I've moved supplier because a) you are just a number and b) quality is now really poor. Bathbombs dry they crumble when they get to you. Candles crack, soaps cut out if weight, stickers missing printed ... just un sellable items when they come to you.”

Helpful Report

Posted 1 year ago

Hello, Thank you for reaching out and providing your feedback. We sincerely apologize for the inconvenience and disappointment you've experienced. We value the trust you've placed in Ancient Wisdom over the past four years and regret to hear that our product quality has not met your expectations recently. Your concerns listed in the review are taken very seriously. We are committed to addressing these issues promptly. We understand that you have since moved to a different supplier, but we hope to have the opportunity to regain your trust. Your feedback is invaluable in helping us improve our products and services. When you get a chance, please email photos of the affected products to care@ancientwisdom.biz We will be more than happy to resolve this matter for you and we will also use the photos in our quality control review. Thank you for bringing these matters to our attention. We are committed to making necessary improvements and hope to serve you better in the future. Kind Regards, AW Team

Posted 1 year ago

“Stock change not as good hardly buy anymore sad really”

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Posted 1 year ago

Hello, Thank you for your feedback. If you get a chance, please let us know what stock works best for your business. We'd love to take this opportunity to explore this and offer you an assortment that works for your company and your customers alike. Our email address is care@ancientwisdom.biz Kind Regards, The AW Team

Posted 1 year ago

“I would have loved to give a glowing review like I saw on this page before I placed an order with Ancient wisdom. Sadly, my experience has been so bad,leaving my small business in with substantial financial loss and no means to recover. I purchased 10 solid solid shampoo bars, and received 2 purple ones and 8 pink one. Then I telephone the company and I was told told that the pink was the new batch but the product was the same. It was surprised by the extreme colour difference but the lady assured me the product was correct. So I went ahead and created 2 products , using slices of of the 8 bars as add on to another product. All the expenses for developing and marketing a product were carefully done - Photography, label designing and printing, copy writing, marketing and more. Finally the 2 products were up for sale. On attempting to order a larger quantity, I was told that the 8 pink bars were sent by mistake, - it was a totally different product. What a blow! The ladies who gave me the wrong information, now pretend they did not and strangely enough, they are the very ones who gave the resolution and offered me £10 pounds compensation - insult upon injury! I feel so badly let down and not knowing how to recover from this blow and find more money to start all over again. I had so much faith in this company, I could never have imagined that such a terrible mistake could be made and handled as if it was a normal occurrence that would not affect their customer's business. Furthermore, they showed no concern all. In fact, they never even expressed any word of apology right from start. Lesson learnt - it does not matter how many good reviews a company is showing on this page, you can never be too careful.”

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Posted 1 year ago

Hello, Thank you for taking the time to leave a review for our company - it's much appreciated. I understand where you're coming from and like I said in our earlier correspondence, we did all we could to assist in this matter - both my colleagues and myself apologised for the situation and tried to investigate what happened exactly. We also issued you with a full refund for all the stock and advised that you do not need to return it. We appreciate your understanding and patience. I've thoroughly explored all available options, and unfortunately, there's nothing more I can do at the moment. However, I'm here to support you in any other way you may need or answer any questions you have. Kind Regards, Urszula

Posted 1 year ago

“Good day. I still haven't received the product I ordered last January 18th. This is the second time I have ordered products from you with the intention of reselling from my company. I have been importing goods from England for 12 years now which only takes 2 to 3 days to reach my hands. I therefore do not understand why I have to pay a much higher shipping fee with you for products that take many times longer to arrive in Iceland.”

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Posted 2 years ago

Thank you for taking the time to provide us with your feedback regarding your experience with Ancient Wisdom Wholesale. We appreciate your honesty and apologise for the inconvenience caused by the delayed delivery of your order. We understand your frustration with the extended shipping time and higher fees compared to the faster delivery you have experienced with imports from England. We sincerely apologise for not meeting your expectations in this regard. Unfortunately there has been a delay with the courier. The order is now in Koeln in transit. Kind regards, AW Customer Service Team.

Posted 2 years ago

“Ordered budda and all gold paint had pealed off couldn’t sell it ‘”

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Posted 2 years ago

Thank you so much for taking the time to review Ancient Wisdom Wholesale. I apologise for what happened with the Buddha and how the gold paint had peeled off. We take feedback from our customers seriously and we are extremely sorry to hear about your experience. Can you please email us a picture of the Buddha and we will get a replacement sent to you as soon as possible. Kind regards, AW Customer Service Team.

Posted 2 years ago

“Very disappointed the 3jars jute bags were to narrow for the jars and the front panel is not clear”

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Posted 2 years ago

Thank you for taking the time to let us know about your experience. We appreciate the feedback regarding our Ancient Wisdom Wholesale that you provided. We apologise for the 3jars jute bags being too narrow for the jars and the front panel not being clear. Kind regards, AW Customer Service Team.

Posted 2 years ago

“A few of the bath bombs were broken. I have not replied a reply to my email regarding this.”

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Posted 2 years ago

Hello Jo, We really appreciate you taking the time to provide feedback on your experience with Ancient Wisdom Wholesale. We replied to you email on 16th August at 12:19pm please can you check your spam/junk folder for this email. Kind regards, AW Customer Service Team

Posted 2 years ago

“I never recieved my order... Apparently it was lost in transit... The brand never contacted me directly to tell me neither did they think about sending a replacement order... I would have loved to continue ordering from them but after my first experience, it's not looking good! 0 stars!!!”

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Posted 2 years ago

Dear customer, We understand and empathize with your frustration. However, it is important to note that we are not responsible for the specific part of the service you mentioned. As you made your purchase through an external website, they are the ones responsible for the shipment of your order. Therefore, this review platform may not be the most appropriate space for expressing your concerns. Additionally, we regret that you did not reach out to us for advice or assistance. Please be aware that in such situations, the external website should have been proactive in contacting you, informing you about the accident, and providing options for either a refund or a replacement of the entire order. Unfortunately, we have no control over their actions as they handle these matters independently. We sincerely apologize for the negative experience you have had. We strongly encourage you to direct your complaint to the website from which you made the purchase. Rest assured, we will also address the issue with them, as the service you received was unsatisfactory and resulted in your dissatisfaction. Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. Kind Regards, The AW-Team

Posted 2 years ago

“Not received yet due to apc poorly arranged courier service. Not a great start .”

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Posted 3 years ago

Hi there, Thank you for leaving us a review. I am sorry to hear that you haven't received your delivery. I have checked our system and the couriers tracking and it shows that the order was successfully delivered the following working day after dispatch. I have emailed you a photo from the couriers tracking which shows the parcel being delivered. Please take a look at this and let us know via email, call or online chat if you have any further queries and we will be more than happy to assist you. Kindest regards, Daniella

Posted 3 years ago

Ancient Wisdom Wholesale is rated 4.7 based on 2,850 reviews