A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.39

4.4 Rating 4,240 Reviews

82 %

of reviewers recommend A Farley Country Attire

4.4

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 2792211

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 5th October 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Due to item being out of stock delivery took 18 days !! I was not informed item was out of stock or had any notification from yourselves until I made repeated queries online”

Helpful Report

Posted 1 month ago

We’re very sorry to hear you felt uninformed about the delay with your order. My colleague Kayleigh did send a couple of emails regarding the item being out of stock, so our apologies if you didn’t see these. Unfortunately, we experienced an unexpected delay with the manufacturer restock which extended the wait time. I’m pleased to see your order has now reached you, and we hope you enjoy your purchase 🙂 Should you have any issues in the future, please do not hesitate to contact our Customer Service Manager, Emmie, directly at emmie@afarley.co.uk. Kind regards, A Farley Country Attire.

Posted 1 month ago

“I dislike giving less than brilliant reviews, but my order was delivered 2 weeks after the longest estimate of 2 to 5 working days at the point of order. I have given 3 stars for the ease of ordering a d the apology given by A Farley for the delays.”

Helpful Report

Posted 1 month ago

We’re very sorry to hear you felt uninformed about the delay with your order. I can see that my colleague Livvy both emailed and spoke with you regarding the delay, but we completely understand how disappointing it must have been when you were expecting your item sooner. Unfortunately, there was an unexpected delay with the manufacturer’s restock, which extended the wait time. I’m pleased to see your order has now arrived, and we hope you enjoy your purchase 🙂 If you have any issues in the future, please don’t hesitate to contact our Customer Service Manager, Emmie, directly at emmie@afarley.co.uk. Kind regards, A Farley Country Attire.

Posted 1 month ago

“Product is very good and very pleased that there is a range of leg length as so many trousers are too long. Delivery was lengthy, when you are spending this amount of money on a small package, one would assume faster delivery.”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We're so pleased you’re happy with the quality and fit of the trousers, though we’re sorry to hear the delivery took longer than expected. We’ll certainly take this on board, as we always want our service to match the quality of our products 🙂 Kind regards, A Farley Country Attire.

Posted 2 months ago

“Easy to shop, delivery took longer than expected. Returns another story. Can speak to AI but not always helpful, am waiting for directions on returning items which has not been straightforward, also cost to return £8.00! Would actually put me off shopping there in future!”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback — we’re pleased you found shopping easy, but we’re really sorry the returns process has felt complicated and disappointing. The return charge is in place because we use DPD, a premium courier, which covers the cost of insurance in case anything were to get lost in transit. This is designed to protect you and ensure your items are safely returned to us. We’ll review your comments on the process itself though, as we want it to feel as smooth and helpful as possible 🙂 Kind regards, A Farley Country Attire.

Posted 1 month ago

“Each time I have ordered online I have had to follow up on the delivery. I am currently waiting for an order that was placed 10 working days ago. Previous calls have been politely received and action taken however on this occasion 2 calls promised return calls and they have not happened. Disappointed”

Helpful Report

Posted 2 months ago

“No email acknowledgement of order, order very slow to arrive, rang your company who said the order was ready to be dispatched & would be with me in a couple of days (I asked the team member to email me confirming this who said ‘of course’ -no such email arrived). Order then arrived days later. Awful C.service”

Helpful Report

Posted 2 months ago

“Great clothes and well made with the means to last, but I received a different pair of trousers that were not the same as I had ordered, with the label ripped off so I suspect I was not supposed to notice the difference!! Suffice to say I’m keeping these but am not confident in ordering the actual original ones again. I went to the return sight and couldn’t be bothered to go through the protocol in returning!”

Helpful Report

Posted 2 months ago

Hi there—thanks for your feedback, and I’m really sorry for the mix-up. If you’d contacted us, we could have resolved this right away and sent the correct pair out to you. Our team leader, Phoebe, has reached out directly; please reply to her or contact her at phoebe@afarley.co.uk so we can make this right for you. We appreciate you giving us the chance to put it right 🙂 Kind Regards A Farley Country Attire

Posted 2 months ago

“Still waiting on my merchandise to arrive.”

Helpful Report

Posted 3 months ago

“Very complex to get a returns label required at least 2 calls to resolve. Returns instructions not easy to follow. Account number email address and phone no regognised on completing on line form. The trousers looked good online but the fit was poor very low waisted dissaponting.”

Helpful Report

Posted 3 months ago

We’re really sorry to hear you had difficulty with our returns process and that the trousers weren’t the right fit for you. Your feedback is very valuable, and we’ll certainly look into making the instructions clearer and the process smoother moving forward 🙂 Kind regards, A Farley Country Attire.

Posted 3 months ago

“Order delayed due to stock shortage. On receipt one shoe was found to be faulty, A Farley have agreed to replace the shoes, just annoying especially when bought as a present.”

Helpful Report

Posted 3 months ago

I can see that my colleague Livvy is already assisting you with this — we’re so sorry for the delay and for the fault with the shoes, especially as they were bought as a gift. We appreciate your patience while we get the replacement to you 😊 Kind regards, A Farley Country Attire.

Posted 3 months ago

“Brilliant service a member of staff livvy couldn’t be more helpful will definitely shop again.”

Helpful Report

Posted 3 months ago

Thank you for your kind words, Graham — we’ll be sure to pass your lovely feedback on to Livvy! We’re so pleased you’ll be shopping with us again 😊 Kind regards, A Farley Country Attire.

Posted 3 months ago

“But slow but good prices on shoes”

Helpful Report

Posted 3 months ago

Thank you for your feedback — we’re glad to hear you’re happy with the prices, and we’ll certainly take your comments on board regarding the speed of delivery 😊 Kind regards, A Farley Country Attire.

Posted 3 months ago

“Experienced delays on last two orders.”

Helpful Report

Posted 3 months ago

We’re very sorry for the delays you experienced with your recent orders. This isn’t our usual service, and we’re glad to see your order has now been received 🙂 Kind regards, A Farley Country Attire.

Posted 3 months ago

“Too long dispatch time and wait for delivery. From purchase to delivery more than week to wait when advert says “next day dispatch”. No response to my emails has been received. Had to call to “customer service team” which wasn’t helpful. Finally received damaged boxes, with removed original labels. Looks like returned items have been sent to me.”

Helpful Report

Posted 3 months ago

We’re really sorry if you felt the delivery took too long. Not all items are eligible for next day dispatch, and at checkout you would have been advised a 2–5 working day delivery window — your order was delivered on the 4th working day. You emailed us on the 28th of July and Oliver from our customer service team responded with an update, so we’re sorry if this didn’t reach you. We also sincerely apologise for how the parcel was delivered. Our Team Leader Phoebe has contacted you directly — please kindly email her at phoebe@afarley.co.uk so we can get this resolved. Kind regards, A Farley Country Attire

Posted 3 months ago

“Ordering was easy. I found that I had no communication from farley - no conformation email, no order update. I only knew it was going through as money went from bank! However, when I rang farley the lady I spoke to was lovely and sent me an email etc straight away. Item when it arrived was great!!!”

Helpful Report

Posted 3 months ago

Thank you for your review 😊 We're really sorry to hear that you didn’t receive a confirmation email — that’s definitely not the experience we want for our customers. We’re glad our team was able to help quickly when you got in touch. Just to clarify, your order was placed on our standard 4–7 working day delivery service, and we’re pleased to see it arrived within that window on the 5th working day. We’re so happy to hear you loved the item once it arrived, and we hope to welcome you back again soon. Kind regards, A Farley Country Attire

Posted 3 months ago

“I unfortunaely I had to return my trousers as the fit was not good. I would appreciate you ensuring my refund is procesed asap. Thank you David Dart.”

Helpful Report

Posted 3 months ago

Thank you for your review, David 😊 We're sorry to hear the fit of the trousers wasn’t quite right for you. We can confirm that your return has been received and your refund has already been processed. Our Customer Service Team Leader, Phoebe, has also reached out to you personally—if you could kindly respond to her at phoebe@afarley.co.uk, she’ll be happy to assist further. Kind regards, A Farley Country Attire

Posted 3 months ago

“It took longer than expected to receive my order. The details said 4 to 7 days, fair enough. But when I enquired as to the status of my order I was politely told not to worry, it would be with me by the 7th day, which it duly was. My point is, if you have no intention of dispatching until 5 or 6 days after order don’t state 4 to 7 days. Be honest and say it’ll be 7 days then if it arrives earlier it’s a bonus!”

Helpful Report

Posted 3 months ago

Thank you for your feedback, and we’re sorry if you felt the delivery was slow. 😊 We do advise a delivery window of 4–7 working days at checkout, and I can see your order was delivered on the 6th working day. That said, we completely understand how expectations can feel different when you're eagerly waiting for something, and we appreciate you sharing your thoughts. Kind regards, A Farley Country Attire

Posted 3 months ago

“Why it took 9 days to dispatch a pair of jeans that were shown to be in stock is beyond me. Everything else was fine.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, and we're sorry if you felt the delivery was slow. At checkout, we do advise a delivery estimate of 4–7 working days, and I can see your order was received on the 6th working day. We're glad everything else was fine and hope you’re happy with your jeans!🙂 Kind regards, A Farley Country Attire

Posted 3 months ago

“the item hasn't turned up yet. i ordered on 23rd July and heard nothing from Farley so rang this afternoon 29th July. spoke to lovely helpful girl who tells me it is being processed in the warehouse and will be with me by Friday. within 5 minutes i have had a conformation email come through!! so fingers crossed!!”

Helpful Report

Posted 3 months ago

Thank you for your patience and for taking the time to leave a review. Your parcel is due to arrive within the timeframe quoted, but if you have any issues at all, please don’t hesitate to give us a call 😊 Kind regards, A Farley Country Attire.

Posted 3 months ago

“It takes to long from placing your order to receiving it”

Helpful Report

Posted 3 months ago

We're really sorry if it felt like your order took longer than expected to arrive. We’ve checked and can see your most recent order was delivered within the timeframe stated at checkout, but we completely understand that the wait can still be frustrating. We take all feedback seriously and will certainly look into what we can do to improve in the future. Kind Regards A Farley Country Attire

Posted 3 months ago

A Farley Country Attire is rated 4.4 based on 4,240 reviews