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A Farley Country Attire Reviews

4.4 Rating 3,561 Reviews
82 %
of reviewers recommend A Farley Country Attire
4.4
Based on 3,561 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 73%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read A Farley Country Attire Reviews
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Phone:

0116 2792211

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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I can't give an accurate star value as they wildly went from hopeless to very good. First up they advertised a sale when the current price for my selected garment was £30 cheaper. This was literally overnight. Then they said (good) I could have my garment at the lower price. Getting better. Then I ordered my selected garment at the HIGHER price; in order to get it at 15% off which made the difference negligible. Good. Then (bad), I ordered a nice, expensive lumberjack shirt. 10% off. The original item was on next day delivery. The shirt was not. Meaning; I did not get my original order (a Barbour) as it was held back pending the arrival of the shirt coming into stock. So: if you order two items just check the delivery times. Then; (excellent). Holly and Phoebe sorted this all out. I got my Barbour the next day. Then the shirt a few days later. Result: they are a good company with excellent customer service. I would use them again.OK 5 star customer service. Managers need to be more aware. 2 star management saved by your brilliant CS.
Helpful Report
Posted 1 year ago
Thank you for shopping with A Farley and for your review. We are very sorry you had a few issues with your order. Unfortunately not all items on our website are available for next working day delivery, however, we are more than happy to ship any items on the order that are available for immediate dispatch separately if there is urgent requirement. On this occasion we can see Holly and Phoebe arranged this for you and we are pleased to hear you were happy with their service. Thank you for your comments, we always appreciate our customers feedback in order for us to be able to identity where we need improvements, and to make necessary changes to enable us to provide a better service for our customers in the future. Kind regards, A Farley Country Attire
Posted 1 year ago
After a visit to their shop last year I found they sell my favourite chinos and saw a pair in their sale which were an uncommon and nice colour. I decided I would try and purchase a pair this year. I logged onto the web site and found the still stocked them, and placed an order for my size. The web site was good and easy to use and the free delivery and all communications were prompt. Unfortunately, when they arrived they were the wrong colour!! and just a normal/common brown colour and not the caramel colour I desired! I did however decide to keep them, as they are still the standard and quality of chinos I like to wear.
Helpful Report
Posted 1 year ago
Thank you for kindly placing an order with A Farley Country Attire and for your review. We have had a look into your order and can see the trousers you have received are the correct trousers. This style of trousers are only made in this Brown colour but are named from Meyer as the colour 'Caramel'. This is a new seasonal colour produced by Meyer for Autumn Winter 2023, the trousers you tried on last year in our shop may have been a seasonal colour from the previous year. We are however pleased to hear you liked the quality of the trousers and therefore decided to keep them. Kind regards, A Farley Country Attire
Posted 1 year ago
I Purchased a pair of Harklia Asmund Trousers, great feel & fit but the quality is questionable, first day out a thorn tore through the knee fabric, the web image gives the impression that the knee is reinforced, also it would be good if "standard" leg measurements were available rather than an unfinished hem so the trousers are good to go rather than needing to be proficient with a needle and thread !
Helpful Report
Posted 1 year ago
Not a speedy service.
Helpful Report
Posted 1 year ago
I bought the item (Dubarry Antrim boots) and paid for 3-5 working days delivery, and was told I would receive notification when they would be despatched. I heard nothing and messaged A Farley a couple of times asking for an update. To be fair, I sent them to the sales address, but my messages should still have elicited a reply. I did get a response once I messaged customer service. The 3-5 workings days should have seen my order arrive Weds - Fri last week. They arrived the week after, on the Tuesday. So what? some might think. The ‘so what’ is my boots arriving late, and not much urgency behind responding to my request for an update. You buy something, you expect someone to even pretend that they care. Not great. In comparison with other companies, somewhat behind in delivering a decent customer service, is my take on it.
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Posted 1 year ago
Trousers - excellent quality but the sizing is odd!
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Posted 1 year ago
Great products and decent price but they don’t tell you about any delivery delays and delivery is not quick so you need to be patient for the goods
Helpful Report
Posted 1 year ago
Prices ok, but £8.95 for a return label and very slow to dispatch. (Took a full week to receive some boots after ordering- Tuesday to Tuesday).
Helpful Report
Posted 1 year ago
Great product and price, poor communication. I waited the 7 working days for delivery nothing arrived and no contact from A Farley Country Attire. I phoned and the item was delivered the next day.
Helpful Report
Posted 1 year ago
Thank you for your review and for kindly placing an order with A Farley Country Attire. Sorry to hear you were not satisfied with our service. We have had a look into your order and can see your order was placed on the bank holiday weekend, meaning unfortunately Monday was not classed as a working day. We have tracked your order with DPD and can see your order was received within the advised delivery time frame on your confirmation order of 5 - 7 working days. Kind regards, A Farley Country Attire
Posted 1 year ago
Very disappointed by my Hoggs moleskin trousers. They turned out to be very expensive jeans. And it would costs me £8+ to return them Have baught Hoggs moleskins for 50 years and now they are only jeans. Not Farleys fault.
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Posted 1 year ago
Delays in delivery ment part of my order faied to arrive intime for my holiday
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Posted 1 year ago
Quality product.....when I eventually got it. Ordered a Gilet and a few days later was called to say my colour was not available. I accepted an aleternative colour. Two weeks later nothing had arrived and I called back to find out what had happened. The information from the follow-up phone call had not been passed to the Warehouse. The assistant apologised and said it would be dispatched with a 3-5 delivery time. The prodict eventually arrived a week later.
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Posted 1 year ago
Took 7weeks for delivery great product
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Posted 1 year ago
Bought a pair of shoes. Included with the order was an offer of a free pair of cedarwood shoe trees (£35...as advertised on website - and which were itemised on my order summary). Shoe trees did not arrive. On phoning Customer services, I was told that shoetrees were no longer on offer and had been removed from the website. This clearly was not the case (as I write this, the offer is STILL on the website). The agent said that Farleys were now sending out some polish as a substitute. I pointed out that if this was the case, where was my polish as I hadn't received that either! It's not a big deal.. but just think it is a little disingenuous to say the customer is getting something - and then told they are not getting it "after the fact". Without this hiccup, I would have given Farleys 5 stars. Delivery and Staff were very good.
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Posted 1 year ago
Belt is excellent, and good value for money. Postage and packing is not cheap however especially as they were VERY Slow to dispatch to the point of having to send an email to chase up order. They never did respond to my email but interestingly the dispatch confirmation popped up same day.
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Posted 1 year ago
First trouser not got delivered or any advice, second order of lovely Barbour shirt delivered very quickly but still no communication on first order??? If delivered soon and as good a shirt would be a five star.
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Posted 1 year ago
Received wrong color belt , didn’t received my original color yet . Well managed form customer service Hopefully next week .
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Posted 1 year ago
After my order on 27th July, I heard nothing and had to ring up to find out when delivery was, then delivery driver said no one was in. Not good. Michael L Holland
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Posted 1 year ago
Great choice and quality but very slow delivery by todays standards
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Posted 1 year ago
I have ordered 2 items from you recently. These were my first orders with your company. I live in Jersey in the Channel Islands. I was supposed to receive my first item within 4 working days but it took 13 days and I had to phone up to confirm that it had been sent as I had received no dispatch confirmation. I have received no dispatch notification for the second item but plenty of other emails from the company. I ordered my second item on 23rd July and it still hasn’t arrived. I have paid £14.95 for premium delivery on both occasions (no other option) so I am not very impressed. The first item and the price were fine but I object to paying for premium delivery which is already extortionate and not receiving my order promptly.
Helpful Report
Posted 1 year ago
A Farley Country Attire is rated 4.4 based on 3,561 reviews