A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

4.4 Rating 3,946 Reviews

82 %

of reviewers recommend A Farley Country Attire

4.4

Based on 3,946 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 2792211

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 5th October 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My parcel hasn’t arrived”

Helpful Report

Posted 2 years ago

Thank you for your review. We can see your order has been dispatched and delivered within the time frame. Our customer service manager Holly has tried to contact you this morning in regards to your delivery but have not been able to get hold of you. If we could kindly ask you to get back into contact with Holly on 01164105440 or email Holly@afarley.co.uk. Kind regards, A Farley Country Attire

Posted 2 years ago

“I paid extra for a 6 business day delivery and my boots still haven’t arrived. It’s now day 11. I’ve tried emailing customer services and haven’t had a response apart from an invitation to write a review. So here it is.”

Helpful Report

Posted 2 years ago

“La livraison ne correspond pas à la commande. Je commande 44,5 et Les chaussures sont de pointure 42 livrées dans une boîte 44,5 . J ai payé 17euros de frais de taxes pour ça ??? J espère être vite dédommagé et recevoir la bonne pointure dans la bonne boîte . Isnt it? Kindly regards”

Helpful Report

Posted 2 years ago

Thank you for your review and for kindly placing an order. We are very sorry to hear we have sent you the wrong size shoes. Our customer service manager Holly has emailed you in regards to the issues with your order. If we could kindly ask you to get back into contact with her via her email Holly@afarley.co.uk it would be much appreciated. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 2 years ago

“Order still not received. Was told it would be delivered between 5 to 7 days. Then when I asked where order was. They said it was out of stock. Now item says delivered. But as on cheaking the order is now on way back to u.”

Helpful Report

Posted 2 years ago

Thank you for your review. We can see our customer service team has been in contact in regards to your order. Having looked into your order we can see you were advised there would be a slight delay as we were awaiting a restocking delivery. As soon as the restocking delivery arrived your order was dispatched on an express next working day delivery, but for some reason DPD then returned the parcel to us, and it arrived back in the building today. As advised by our customer service advisor Emmie, your order was sent straight back out on a next working day delivery service to be with you tomorrow. We are very sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 2 years ago

“I ordered some boots back at the end of August. Quite soon afterwards you wrote to me to say that they were out of stock and would take 3 or 4 weeks to arrive. At the time you gave me the opportunity to cancel my order which I did asking for a refund. I did not hear anything back so emailed again, in fact, I have emailed 3 times using different addresses, I have tried to call but no one answers. Finally, I contacted my bank and have asked them to get involved . Even this week when you told me the boots would be delivered I emailed again and still no one replied. Now I have a pair of boots I don't want and need to return them to get a refund. To say I am disappointed is an understatement. I will never buy from you again and will not recommend you to anyone I know. Chris Bouttle”

Helpful Report

Posted 2 years ago

Thank you for your review. Our customer service manager Holly has tried to contact you on the mobile number on your account but has not been able to get hold of you. If we could kindly ask you to contact Holly on 01164105440 or reply to her email on holly@afarley.co.uk so she can arrange for the boots to be collected and a refund issued. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 2 years ago

“You sent me damaged shoes and then made me wait and wait and wait for a refund. Utterly dire customer service.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are so sorry to see you have received a faulty pair of shoes. We can see you were in contact with one of our customer service advisors who sent you a pre- paid returns label and a refund issued. We are very sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 2 years ago

“Delivery WAYYYY too slow ..”

Helpful Report

Posted 2 years ago

“I bought a pair of Ariat clog shoes, took two weeks to arrive, They were faulty, I had to print off a returns label, drive to a post office and send them back.. Farley's then sent me another pair, took a while to arrive, had exact same fault so I had to repeat same returns procedure and wait weeks for refund. Sorry won't be shopping with Farley's again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear your item was faulty, and, the replacement item was also faulty. Our customer service manager Holly has tried to contact you in regards to your recent order but has not been able to get able to get hold of you. If we could kindly ask you to get back into contact with her on either 01164105440 or email Holly@afarley.co.uk/ Sorry for any inconvenience caused. Kind regards, A Farley Country Attire

Posted 2 years ago

“Boots took 10 days to arrive despite stating I could get them next day delivery. I get the impression they don’t have a lot of stock and just order certain stock as orders come in. Also had to pay to return the boots as they don’t do prepaid returns. And still waiting for my refund.”

Helpful Report

Posted 2 years ago

Thank you for your review. We can see our customer service manager has been in contact with you in regards to the issues with your order. We can also see your order was refunded today for the returned item. Sorry for any inconvenience caused once again. Kind regards, A Farley Country Attire

Posted 2 years ago

“I ordered a pair of boots with a faulty buckle and I was told the popper did not do up. I’m fact the popper didn’t undo so the zip could not be used. I then had to pay to return them which I was not happy about. I won’t be ordering from you again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear there was an issue with your boots. Our customer service manager Holly has tried to contact you via your contact details but unfortunately has not been able to get hold of you. If we could kindly ask you to get back into contact with Holly by emailing Holly@afarley.co.uk it would be appreciated. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 2 years ago

“second purchase problems both times with supply of goods.”

Helpful Report

Posted 3 years ago

Thank you for your review. We can see all your order have been received, but are sorry to hear you have had issues with 2 of your orders. We can see our customer service manager Holly has been in contact in regards to the problems you experienced with your orders. Apologies for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 3 years ago

“It's three and a half weeks since I ordered and still haven't received it. Called them after one week and had to wait 30 minutes before getting through. They ensured it would be shipped right away. It didn't happen. It took another week before it was shipped. Then they provided me with a tracking number that didn't work. At least they could have refunded the shipping cost or sent it express. They only answer every third e-mail. Absolutely the worst customer service ever. Will never ever order from them again. Stay clear!”

Helpful Report

Posted 3 years ago

Thank you for your review and for kindly placing an order with A Farley. Sorry to hear you have not yet received your order. We have had a look into your order and can see you have been in contact with our customer service leader Emmie who provided you with the tracking information for your order that has been dispatched with parcelforce to Norway, sorry to hear you are struggling to get this to work. Parcelforce have advised us they are awaiting custom clearance. Our customer service manager Holly has tried to contact number you via the number provided on your account but unfortunately your mobile phone provided advised calls to this number are not being accepted. For this reason, Holly has also contacted you via email with detailed information in regards to your tracking and customs clearance and how to get this cleared. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 3 years ago

“I purchased a pair of RM Williams boots. Despite the boots showing “in stock” and receiving advice that I would receive the boots within 6 days I heard nothing until I called up on day 7. I was then told A Farley was waiting for the boots to “come in”. The boots were dispatched with Next Day service and received on Day 10. A simple, honest communication at the start of the order process could have prevented such a negative shopping experience with A Farley. I also don’t understand why telephone enquiries can’t be handled on the weekend.”

Helpful Report

Posted 3 years ago

Thank you for your review and for kindly placing an order with A Farley. We can see our customer service manager has been in contact this morning in regards to the issues with your order. We are so sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 3 years ago

“I was really disappointed with the service. My shoes arrive and were too big. I wanted to exchange them so I called the customer service number on three separate occasions and for 20-15 minute each time. On two occasions I was disconnected and one occasion I gave up as I had an appointment to go to. I will never shop again at this store.”

Helpful Report

Posted 3 years ago

Thank you for kindly placing an order with A Farley and for your review. Sorry you have been unable to get through, we are now in our peak period and our phonelines are very busy. Our customer service manager has tried to contact you on the number provided on your order but unforunetly this is a invalid number and has therefore also sent you an email. If we could kindly ask you to get back into contact with our customer service manager Holly at Holly@afarley.co.uk or call 01164105440 your issue will be dealt with immediately. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 3 years ago

“The delivery took 10 days. My order included payment for 24 hour delivery which was one of the reasons I ordered them as I needed the boots for a trip the following weekend. I was contacted to say 24 hour delivery was no longer possible but I would get the boots within normal delivery ie 3-5 days. The boots finally arrived 10 days late. Communication was poor and I had to call and email for updates”

Helpful Report

Posted 3 years ago

Thank you for your review and for kindly placing an order with A Farley. Our customer service manager has tried to contact you but has not been able to get hold of you so far. We have had a look into your order and can see we unforunetly were awaiting a restocking delivery of the item you have ordered. Whilst we usually receive restocking deliveries every 3 working days this delivery was unfortunately delayed from the supplier due to being in peak period. We are so sorry you were not updated accordingly of the further delay and apologise for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 3 years ago

“Not very impressed. Quite disappointed with my shoes. They looked like they’d already been worn by someone else. I understand they were 50% off but I won’t be interested in your website again. Would have sent back but nothing else was appealing. Shame.”

Helpful Report

Posted 3 years ago

Thank you for your review and for kindly placing an order with A Farley. We are so sorry to hear you are not happy with your shoes. Our customer service manager has tried to contact you and has kindly requested you get back into contact with us in regards to this. We are sorry for any inconvenience this may have caused and look forward to hearing from you. Kind regards, A Farley Country Attire

Posted 3 years ago

We can see you have now spoken to our customer service manager who has arranged for the shoes to be returned for a full refund. Sorry once again for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 3 years ago

“Great product, poor customer service, long wait for phone to be answered, long wait for postage. Shocking phone wait!”

Helpful Report

Posted 3 years ago

Thank you for your review and for kindly placing an order with A Farley. We are very sorry you had a long wait for the phone to be answered, we have now hit our peak period and our phone lines are very busy. We can see your order has been received and can see this way a day over the advised time frame. We are very sorry for any inconvenience this slight delay may have occurred. Our customer service manager has tried to contact you in regards to your order to see how we can be of any further assistance but up to date has not been able to get hold of you. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 3 years ago

“I ordered, and paid for a pair of boots. A pair of trousers arrived on my doorstep. I was then told that the boots would be out of stock for another 6 weeks so I cancelled the order, hoping for a refund.”

Helpful Report

Posted 3 years ago

Thank you for your review and for kindly placing an order with A Farley. Unforunetly when you placed the order a message was sent advising there was a 2 - 3 week wait on the item due to a delayed restocking delivery. We can see this was delayed even further, for another 3 weeks which you were advised when you unforunetly received the wrong trousers ( dispatch error on our part). Unforunetly restocking deliveries are out of our control and we can only advise customers on what we are advised from the brand themselves. We can confrim your order has already been cancelled and a refund issued into your account as requested. Sorry once again for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 3 years ago

“I wish I had read customer reviews of this company and their online ordering system. Delivery is surprisingly slow, although this is made clear that a period of 6 working days will elapse - the 2 pairs of boots eventually turned up. I need to return them but as the prepaid DPD returns label was not included in the consignment as stated on the web site I have spent nearly a week attempting to make contact with these people with no avail. Telephone is unanswered despite the calls being made in business hours kept. Emails are unanswered. 2 phone numbers - neither answered and automatically disconnect after a period of waiting. I can only say that anyone considering online purchase from these traders think extremely carefully before doing so. Trust Pilot Reviews give this exact scenario left by other customers. I fear that the only course of action that will be open to me is to invoke procedures from The Sale of Goods Act which determine very clearly the legal requirements of online trading relating to online returns. The Company web site does not give any indication that their premises are closed for holidays or due to sickness”

Helpful Report

Posted 3 years ago

Thank you for your review and for kindly placing with A Farley. Our customer service manager has been in contact and we can see she has resolved all your queries to a satisfactory manner. We are very sorry for any inconvenience caused. Kind regards A Farley Country Attire

Posted 3 years ago

“Bought a pair of shoes online, stated that delivery would be 2-5 working days - ordered on a Friday so knew it would be from the Monday 2-3 working days. Didn’t receive my order for 10 days and then got my order, wrong size came but didn’t receive a return slip to return them and when emailing the company I got a rude reply about my order update and then no reply when emailing after. Will not be shopping here again”

Helpful Report

Posted 3 years ago

Thank you for your review and for kindly placing an order with A Farley. We can see our customer service manager has been in contact and resolved all your issues, we are very happy you are keeping the shoes (correct size was sent, misunderstanding with EU sizing) and you are happy with the item purchased. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 3 years ago

A Farley Country Attire is rated 4.4 based on 3,946 reviews