Additive-X Ltd Reviews

Name: Additive-X Ltd
Address: College Business Park, Kearsley Road,, College Business Park, Kearsley Road,, Ripon
Rating: 4.88

4.9 Rating 200 Reviews

99 %

of reviewers recommend Additive-X Ltd

4.9

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Additive-X Ltd:

Additive-X help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,,
College Business Park, Kearsley Road,
Ripon
HG4 2RN

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Additive-X Ltd 5 star review on 30th November 2023

DIlyn Corbett

Additive-X Ltd 5 star review on 2nd October 2018

Dave Hoyles

Additive-X Ltd 5 star review on 21st March 2018

Dave Hoyles

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order Formlabs resin and trays. Fast and free delivery.”

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Posted 4 years ago

“Fast, friendly and efficient service with good technical knowledge. Fast dispatch. No fuss.”

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Posted 4 years ago

“Printer arrived quickly, on time, no hassles.”

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Posted 4 years ago

“Very quick delivery, packed well. No complaints, great service”

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Posted 5 years ago

“Really helpful regarding my Form2”

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Posted 5 years ago

“Good as always”

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Posted 5 years ago

“Excellent quality, collected it instantly. Easy to find the product on the website. Amazing service.”

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Posted 5 years ago

“Easy to order and quickly arrived.”

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Posted 5 years ago

“Excellent service yet again. Ordered 4pm, arrived 10am following day. Can't fault that”

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Posted 5 years ago

“Great customer service, very helpful. Fast delivery. I would definitely use again - already have..”

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Posted 5 years ago

Thank you. We do our best to provide good customer service and get all orders dispatched and processed the same day.

Posted 5 years ago

“Excellent communication and helpful staff, the package arrived next day even though i had ordered very close to the 5pm cut off.”

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Posted 5 years ago

Thank you for your kind words Stuart. Our team work very hard to process and get your orders dispatched the same day.

Posted 5 years ago

“Almost too good! - Ordered after 5, still arrived next day”

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Posted 5 years ago

Thank you Stuart, our warehouse team work hard to get all orders out the same day.

Posted 5 years ago

“Poor service, ordered 4 off and listed in stock but only 1 delivered and in stock, issue not resolved.”

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Posted 5 years ago

Hi Mike, Thank you for your feedback. I'd like to apologise for your poor customer experience on this occasion. At the time of ordering we only had 1 in stock, however instead of saying "1 in stock" our website said "In Stock", not very helpful. We had already taken steps to avoid this problem by telling people how many items we have in stock (up to a maximum of 10), for example: https://www.goprint3d.co.uk/form-2-resin-tank.html However it appears that not all our web pages were updated and that the page you ordered from is still using an old piece of code which simply says "In Stock" or "Not in stock". I've instructed the web development agency we use to update this and all other pages with this feature. Once again I'd like to apologise, and I hope this doesn't put you off using us in future. Kind Regards, David Whitehouse Marketing Manager

Posted 5 years ago

“Next Day delivery on printing resin is great. Have not been let down on numerous occasions when speed is necessary for us.”

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Posted 5 years ago

Hi Jonathan, Thank you for your kind words. We do our best to fulfil customer orders as quick as possible. Whilst we will always endeavour to get your goods to you the next day, from time to time things can run out, so we would always recommend you stock a spare :) We hope you continue to use us in the future. Thanks again, David Whitehouse Marketing Manager

Posted 5 years ago