Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.00

4.0 Rating 946 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 946 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Write Your review

Tell us how Activity Superstore Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very customer friendly and supportive. I could not attend a booking last minute and the support staff were very helpful to re arrange the booking. Very satisfied customer and I would recommend your company to all persons interested.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your positive feedback! 🙂 We are very pleased you were happy with the level of customer service you received. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“The website is super easy to navigate and straightforward. Prices were really good. For the experiences the website has, the prices are amazing! I would definitely use the site again and buy from there.”

Helpful Report

Posted 2 years ago

Hi Marya, Thank you for your 5 star feedback! 👍✨ We are very glad you were happy with the use of the website, and the prices you paid for your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Not many options for our activity. 2 nights away with afternoon tea. The tea had to be booked at a separate location. While eating the tea we were asked to pay for it as our voucher code had already been used to check in at the hotel. No way of speaking to anyone at Activity Superstore. I tried and the hotel giving us the tea tried. Only got an automated phone message directing you to the website whichever option you selected. Useless!”

Helpful Report

Posted 2 years ago

Hi Derek, Thank you for sharing your feedback with us. I would like to assure you that we did address your original booking request through email. To properly allocate your voucher, we had to split it into two separate experiences. Once we became aware of this, we promptly provided you with two voucher numbers- one for your Two Night Getaway and another for your Afternoon Tea. I can only apologise for any inconvenience this or frustration this process may have caused you. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“My Son & Daughter In Law gave me the voucher for my Birthday for The Shard and Afternoon Tea. It was very easy to activate and choose a date with suited us. We had a wonderful day. Definitely recommend Activity Superstore absolutely brilliant. Thank you.”

Helpful Report

Posted 2 years ago

Hi Wendy, Thank you for your wonderful feedback! 🙌 We are very glad that you were happy with the voucher you received for your birthday. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Amazing experience! 160ft bungee jump was amazing and it was quick and easy to book, 300ft next! 5 star”

Helpful Report

Posted 2 years ago

Hi Jamie, Thank you for your positive feedback! 🙂 We are very glad you were happy with your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“I have used activity superstore for several experiences for me and my family and every time the process has been seemless”

Helpful Report

Posted 2 years ago

Hi Alan, Thank you for your kind feedback! 😎 We are very pleased that you were happy with your experience, and the process for this. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“I exchanged my voucher as there were choices to stay on my *dog friendly hotel* trip and certainly not as many as advertised. The exchange process was ok and all resolved now”

Helpful Report

Posted 2 years ago

Hi Jan, Thank you for your feedback. We are very pleased you were able to exchange your voucher and this was resolved easily for you. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Really enjoyed the day, was great going in a super car for my first drive. Definitely a great gift”

Helpful Report

Posted 2 years ago

Hi Tyler, Thank you for your positive feedback! 🙂 We are very pleased that you were happy with your voucher, and your experience day. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Easy to use - nice experiences”

Helpful Report

Posted 2 years ago

Hi Laura, Thank you for your kind feedback! 😎 We are very glad you were pleased with your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“It's was really easy to navigate your website. Prices, returns and refunds are clearly outlined and easy to follow if needed. We had a two day getaway voucher and it was so nice to see how many options we had in where we could go.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your 5 star feedback! 👍✨ We are very pleased you were happy with the website and your voucher. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“When I was looking for an activity which had changed location it was easy to find a new activity which to do.”

Helpful Report

Posted 2 years ago

Hi Katieleigh, Thank you for your wonderful feedback! 🙌 We are very pleased that you were happy with your experience and the location you chose for this. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“My daughter gave me a treat and we booked a comedy night in Birmingham. Great night. The booking through this company was very easy too.”

Helpful Report

Posted 2 years ago

Hi Philip, Thank you for your positive feedback! 🙂 We are very pleased that you were happy with the gift you received from your Daughter- we hope you enjoyed your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Customer services were very prompt and efficient in responding to queries, however, the web site was misleading. My voucher was a Mother's Day present from my daughter which I had to pay £20 to extend. I completely understood this but when I tried to book the activity closest to me in Cheshire ( the Segway experience) it seemed to be only available from Monday-Thursday. On the web site I couldn't 'click' on any midweek dates to book (despite apparent availability) and was informed that a 'weekend' selection would incur a further £20 (£10 pp). Weekends were the only option - and it just came across as another 'money grabbing' scenario. The actual experience and day itself however was great fun!”

Helpful Report

Posted 2 years ago

Hi, Thank you for your kind feedback! 😎 We are very glad our customer service team were able to assist in dealing with any queries you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Easy and Good Value - Recommend.”

Helpful Report

Posted 2 years ago

Hi , Thank you for your wonderful feedback! 🙌 We are very pleased that you were happy with your order, and found this to be good value. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“The whole process of arranging the activity was extremely straightforward. There was good choice of activities to choose from and the event (vineyard tour and tasting) was enjoyable and informative. We enjoyed ourselves immensely. The activity voucher was given to me as a gift so I can't comment on how easy it was to purchase.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your positive feedback! 🙂 We are very glad you found utilising your voucher to be so easy. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“I had lost my validation code and I emailed them worried I wasn't going to get my experience day. They responded promptly send me my code, and assisted my in any futher help I needed. Very helpful, thank you.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your kind feedback! 😎 We are very glad that you were happy with getting your voucher validated, and we were able to assist with this. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Customer services was very efficient with both validating my experience gift voucher and exchanging my original comedy night voucher for a Segway experience voucher. The booking process for the experience was very quick and simple. Customer services responded very promptly in booking my preferred date and time. I had a great afternoon on my Segway experience, which was good value for money and well organised.”

Helpful Report

Posted 2 years ago

Hi Lorraine, Thank you for your wonderful feedback! 🙌 We are very pleased that you found our customer service team to be helpful in assisting you with any queries you had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Easy to book with lots of choices. Changing your mind on your choice is not a problem either.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your positive feedback! 🙂 We are very thrilled that you found your experience easy to book, and that there was a wide range of choices. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Hotels we wanted to book were not available so opted to do 2 afternoon teas with cocktails instead. Relatively easy to change your mind and get confirmation.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your kind feedback! 😎 We are only able to apologise that you were unable to book with your chosen hotel, but we are glad that you were easily able to exchange your voucher over for something more suitable. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“My original gift was a Steam Train Experience for Two. When I researched online, I found that the nearest heritage railway was over 100 miles away. I therefore exchanged this for an Afternoon Tea with no problem at all. We eventually enjoyed a delicious tea at the George Hotel in Wallingford which was just 8 miles from where we live. Excellent service and would definitely use again.”

Helpful Report

Posted 2 years ago

Hi Alan, Thank you for your 5 star feedback! 👍✨ We are very pleased you were easily able to exchange your voucher over to a more suitable experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

Activity Superstore Ltd is rated 4.0 based on 946 reviews