Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.00

4.0 Rating 948 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 948 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

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“Purchase a voucher from here. Going through payment was easy although I couldn't see delivery address until after and it had my old address. No way to cancel or call customer service had to either email (which took up to two days for a reply) or book a call back which was allocated slots. Messaged them and got a reply 2 days later and ask for call back. First one I admittedly missed so rescheduled and they never rang me back. Ultimately my voucher was sent to my old address with 3 days so wasn't able to resolve anything before the quickness of delivery. Luckily the new owner has been in touch but not always the case”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are sorry that you were unable to get in touch with us to promptly resolve your query. We're pleased that you utilised our Call Back feature, which is indeed slots based but we typically have 10 call back slots a day and we ensure these do not get backed up. If your voucher had been delivered to the wrong address, we would have gladly cancelled it and provided a prompt replacement. However, we're pleased to hear you were able to resolve the matter directly with the recipient. Best wishes, Activity Superstore

Posted 1 year ago

“Good choice & value for money with Cyber offers. Efficient postal service.”

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Posted 1 year ago

“Nice and quick, arrived within 24hrs. Dissapointed that there was no envelope to present them in apart from the one they all arrived in. And as there were no markings on them they all had to be torn open to find out which was which. also personal message on all four gifts ordered was not written as I asked so that no-one will know who they were from.”

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Posted 1 year ago

“Had a technical issue purchasing from the website but an email/ phone call to customer support was all that was needed . A very helpful person dealt with the problem & the vouchers were promptly dispatched for me to give as gifts for Christmas. Too early to know how the recipients got on/ enjoyed the experience but so far very happy.”

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Posted 1 year ago

“I’m upset about the charge if my granddaughter does not go back so see results . She is 13 and very bad at doing the right thing ! To the point where I might not give her the gift !”

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Posted 1 year ago

“Ordered Friday morning and it arrived perfectly 24 hours later! Hugely impressed at the ease of ordering and the speed in which it was dispatched and delivered!”

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Posted 1 year ago

“Bought the voucher for a gift so can’t comment on how it is to redeem it. However, the choice of vouchers is extensive and the ordering process very straightforward. Delivery by Royal Mail was free and arrived the next day.”

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Posted 1 year ago

“I specifically selected physical gift box the website has issues on my browser refreshed several times and checked out with digital version. I reached out and did not recieve a responce so have opened paypal dispute.”

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Posted 1 year ago

“A great selection of activities and at such good prices”

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Posted 1 year ago

“Very easy to order and voucher came quickly. Thanks”

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Posted 1 year ago

“Good information”

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Posted 1 year ago

“Everything about the activity purchase was simple, whether by email or phone. In fact the Office team were extremely pleasant and professional to deal with. I'll be back!”

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Posted 1 year ago

“It was relatively quick but I did find it confusing knowing what to do next about booking my experience. There seem to be a lot of steps to go through before that.”

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Posted 1 year ago

“I purchased this as a present the process was easy and the delivery very speedy thank you”

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Posted 1 year ago

“When ordering I asked for one of the two items ordered to carry the names of Ray and Ann for whom it is a Christmas present, unfortunately you did not do so.”

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Posted 1 year ago

“It was easy to negotiate the website. There are numerous adventures and activities to choose from. I am delighted with both my purchases”

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Posted 1 year ago

“Activity which has been ordered for yesterday has still not arrived”

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Posted 1 year ago

Thank you for your feedback. I can see that we have been in touch and amended your email address in order to resend the Evchr. I do hope this was then received promptly.

Posted 1 year ago

“A great variety of activities to choose from for Christmas presents at value prices. Ideal put a smile on faces, to give family and friends a break or an experience.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Easy to purchase and quick to respond to email queries”

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Posted 1 year ago

Activity Superstore Ltd is rated 4.0 based on 948 reviews