Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 3.99

4.0 Rating 972 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 972 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this steam train and overnight hotel for two as a gift. Firstly they wanted to just send me an email instead of a gift pack. I requested a gift pack. We wished to extend the experience. Firstly I had to activate the voucher and that appeared to have been successful. I then emailed you to ask how I could extend the date. I received a reply and was told how to do so on the website. Firstly I was prompted to input my voucher code ( I was told it had already been activated) I ended up talking to an " agent " who told me my voucher hadn't been activated ( I resent being accused of being a liar) the agent then activated my voucher ( again) but didn't tell me to check my email for code. I finally got onto the extend section and the trip was in two parts, Hotel overnight stay and separate train trip. I ended up inputting my debit card TWICE! given the trip is one trip in two parts why was it separated into TWO? have I paid Twice to extend? That is outrageous as I have paid for one trip. You made a simple task difficult, confusing and I am NOT HAPPY with the whole process. I want to know if you have charged each part of the experience Twice? There was no information at time of booking that I would be charged x2 £20 as its your company who sell this experience. I was so upset that this was so stressful. I got so angry I almost threw this in the bin. You made a simple service so horrendous and unprofessional. I won't purchase anything else from you. Rachel Sapsford-Gee”

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Posted 1 year ago

“Incredible service!! Michael at Activity Superstore went up and beyond to help solve my booking problems. He checked in with me to check I was getting the right level of care as the ‘third party’ booking company made a few mistakes resorting in a very stressful morning!!He arranged a beautiful lunch last minute and in time before our show. Communication was on point. Really happy with the service Activity Superstore delivered, they rectified a stressful morning which turned out to be a lovely afternoon in London. Very happy customer :-)))))”

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Posted 1 year ago

“Worst experience ever, once we redeemed our voucher we were passed to OMG hotels to organise booking, by far one of the worst companies I have ever dealt with, took them a year to organise a booking due to no availability, had to pay extra, then cancelled our booking the night before, was a present for my wife, still owe us money”

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Posted 1 year ago

“Order Ref. 1496557: you have banked my money. You promised delivery on 3.1.25 (my dughter's birthday). This did not take place. Despite me asking 4 times for information, you have never replied. I am contacting you via this review because you won't reply. My daughter still has not got her birthday present and you have my money. Can you rectify the problem or will you force me to take this complaint elsewhere? Robert Bickerton (bob.bickerton@hotmail.com)”

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Posted 1 year ago

“Dont shop with Activity Superstore, They rip people off! They keep your money and don't give you what you have paid for and ignore your emails. This is what they have done on us and other people too i have now found out on the Internet.”

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Posted 1 year ago

“Having issues with the booking. Have activation number but the voucher number appeared quickly then disappeared. Have emailed but got no reply, even though it promises response in 15 minutes.”

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Posted 1 year ago

“I’m still yet to hear from someone about booking my activity?! It’s been over a week.. you need a phone number so we can speak to humans”

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Posted 1 year ago

“Dont shop with Activity Superstore, They rip people off! They keep your money and don't give you anything in return and ignore your emails. This is what they have done on us and lots of other people too i have now found out. They are scammers.”

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Posted 1 year ago

“Buying a gift from this company turned out not to be a good experience. There are 4 options to obtain the voucher for the gift. Email to the buyer, email to the recipient, posted to the buyer or posted to the recipient. Neither postage option are available when you actually come to buy. The 'buy now' button actally prevents you from selecting any option so I ended up with an email, which I didn't want. OK, I can still use it as a gift, but cardinal sin from the company; no reply from the emails I sent asking them to contact me. Let's hope the booking process goes well.”

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Posted 1 year ago

Thank you for taking the time to leave us your feedback Kevin. Please accept our sincere apologies that you have not had a response to your emails. I have checked our system for any emails from yourself using the email address provided on this platform, and the email address on your order, and cannot see that you have been in touch with us. We do respond to all customer enquiries via email within 48 working hours, and you can always request a call back using the below website link if you require urgent assistance. https://activitysuperstore.youcanbookme.com/ With reference to the troubles you experienced when placing your order, we apologise if this was unclear. You are able to choose any of the four delivery options that you have mentioned, to deliver to the recipient you just have to untick the "Deliver to billing address" option on the basket. We will be sure to relay your feedback on to the relevant team to see if we can make this clearer for future customers. Best wishes, Activity Superstore

Posted 1 year ago

“Cant book!!”

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Posted 1 year ago

Thank you for raising your concerns Gail. I'm sorry you're experiencing any difficulty in booking your experience. I can see that you have successfully activated your voucher on www.usemygift.com. You were then provided with a contact number to call our Experience Provider directly in order to book your experience. Please do so at your convenience by calling 0330 191 3970. Best wishes, Activity Superstore

Posted 1 year ago

“A Fantastic gift for my partner for Christmas”

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Posted 1 year ago

“very easy to navigate around the webpage and find what you are looking for”

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Posted 1 year ago

“Very good site”

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Posted 1 year ago

“I made a mistake when ordering by putting my old address and they corrected with no issues what so ever. I thought it was going to be a nightmare and probably lose my money and gift but it was corrected within 24 hours thank you so much”

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Posted 1 year ago

“Great Xmas present with super fast delivery and reasonably priced. Would definitely recommend”

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Posted 1 year ago

“The website was easy to use, with a vast array of different experiences. Furthermore I was very pleased to be able to use a discount code.”

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Posted 1 year ago

“Very good quality and good fit”

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Posted 1 year ago

“I booked a two night get away hoping to go away in 18 days time, after activating my voucher I then picked a hotel from the list provided from a site called use my gift. I then received an email to contact a company to book in my dates for the hotel after contacting the company that activity superstore told me to contact they said they can’t help me because they no longer have a contract with activity superstore, I’m now trying to contact customer support but no response as of yet. Hopefully they sort it out but I’m not sure I would use them again as I needed to book the hotel 2 weeks In advance and now there won’t be enough time”

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Posted 1 year ago

Thank you for your feedback Shannon, Please accept our sincere apologies for any disappointment. We understand the first Hotel that you contacted is refusing our vouchers, this was flagged by the customer service representative who responded to your email on 11th December and is currently being looked into. For most hotel stays, we recommend booking with an approximate two-week lead time to minimise the risk of disappointment. However, if you'd like to check availability within a shorter timeframe, please let us know, and we’ll do our best to assist. I can see your most recent enquiry has already been addressed, but if you need further assistance, don’t hesitate to contact us at customersupport@activitysuperstore.com. Best wishes, Activity Superstore

Posted 1 year ago

“Seamless Good selection of events Very reasonably priced unlike some (virgin) Recommend 👍🏻😃”

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Posted 1 year ago

“Ordered online gift voucher arrived following day very quick delivery.”

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Posted 1 year ago

Activity Superstore Ltd is rated 4.0 based on 972 reviews