Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.01

4.0 Rating 944 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 944 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying a gift from this company turned out not to be a good experience. There are 4 options to obtain the voucher for the gift. Email to the buyer, email to the recipient, posted to the buyer or posted to the recipient. Neither postage option are available when you actually come to buy. The 'buy now' button actally prevents you from selecting any option so I ended up with an email, which I didn't want. OK, I can still use it as a gift, but cardinal sin from the company; no reply from the emails I sent asking them to contact me. Let's hope the booking process goes well.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us your feedback Kevin. Please accept our sincere apologies that you have not had a response to your emails. I have checked our system for any emails from yourself using the email address provided on this platform, and the email address on your order, and cannot see that you have been in touch with us. We do respond to all customer enquiries via email within 48 working hours, and you can always request a call back using the below website link if you require urgent assistance. https://activitysuperstore.youcanbookme.com/ With reference to the troubles you experienced when placing your order, we apologise if this was unclear. You are able to choose any of the four delivery options that you have mentioned, to deliver to the recipient you just have to untick the "Deliver to billing address" option on the basket. We will be sure to relay your feedback on to the relevant team to see if we can make this clearer for future customers. Best wishes, Activity Superstore

Posted 10 months ago

“Cant book!!”

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Posted 10 months ago

Thank you for raising your concerns Gail. I'm sorry you're experiencing any difficulty in booking your experience. I can see that you have successfully activated your voucher on www.usemygift.com. You were then provided with a contact number to call our Experience Provider directly in order to book your experience. Please do so at your convenience by calling 0330 191 3970. Best wishes, Activity Superstore

Posted 10 months ago

“A Fantastic gift for my partner for Christmas”

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Posted 10 months ago

“very easy to navigate around the webpage and find what you are looking for”

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Posted 11 months ago

“Very good site”

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Posted 11 months ago

“I made a mistake when ordering by putting my old address and they corrected with no issues what so ever. I thought it was going to be a nightmare and probably lose my money and gift but it was corrected within 24 hours thank you so much”

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Posted 11 months ago

“Great Xmas present with super fast delivery and reasonably priced. Would definitely recommend”

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Posted 11 months ago

“The website was easy to use, with a vast array of different experiences. Furthermore I was very pleased to be able to use a discount code.”

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Posted 11 months ago

“Very good quality and good fit”

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Posted 11 months ago

“I booked a two night get away hoping to go away in 18 days time, after activating my voucher I then picked a hotel from the list provided from a site called use my gift. I then received an email to contact a company to book in my dates for the hotel after contacting the company that activity superstore told me to contact they said they can’t help me because they no longer have a contract with activity superstore, I’m now trying to contact customer support but no response as of yet. Hopefully they sort it out but I’m not sure I would use them again as I needed to book the hotel 2 weeks In advance and now there won’t be enough time”

Helpful Report

Posted 11 months ago

Thank you for your feedback Shannon, Please accept our sincere apologies for any disappointment. We understand the first Hotel that you contacted is refusing our vouchers, this was flagged by the customer service representative who responded to your email on 11th December and is currently being looked into. For most hotel stays, we recommend booking with an approximate two-week lead time to minimise the risk of disappointment. However, if you'd like to check availability within a shorter timeframe, please let us know, and we’ll do our best to assist. I can see your most recent enquiry has already been addressed, but if you need further assistance, don’t hesitate to contact us at customersupport@activitysuperstore.com. Best wishes, Activity Superstore

Posted 10 months ago

“Seamless Good selection of events Very reasonably priced unlike some (virgin) Recommend 👍🏻😃”

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Posted 11 months ago

“Ordered online gift voucher arrived following day very quick delivery.”

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Posted 11 months ago

“Still not received item not very happy about this either resend product or refund me my money as this is a christmas present”

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Posted 11 months ago

I am sorry to read that you have not received your E-vchr, as this was originally sent on 1st December. I have just resent it so please do check your junk /spam folders as well as your inbox, just in case. If it doesn't arrive we can either send it to a different email for you, or pop it in the post.

Posted 11 months ago

“Claiming the gift can be a deliberately difficult and slow process. For me and my family we had to email the company with the gift-givers *credit card statement* to 'prove' their purchase; and the replies were so slow that the activity type we had committed to claim (just a *burger meal!) was unavailable by the time we had the required details. A request to extend the claim period by just a week was refused, and we were told that we would have to pay extra, just to make up for the delay in their admin! It's likely that their business model relies on making a profit from all the people that don't claim because of the inconvenient/unimpressive options and the hassle invoved in claiming. AVOID THIS COMPANY. Just take your friend out for a meal instead.”

Helpful Report

Posted 11 months ago

Thank you for your feedback Thomas. Please don't worry, we do not intentionally make anything difficult for our customers. I can see that your voucher was purchased from Primark. All of our Primark boxes state that they are not valid without a till receipt, unfortunately, you did not have this so we allowed you to still activate the voucher by displaying a bank statement showing the transaction. Unfortunately your voucher was due to expire on 1st December 2024, as printed on the voucher itself. Our terms and conditions state that you are welcome to adhere an extension to your voucher at cost of £20 for a further six-months validity. If you require any additional support with your voucher please contact us at customersupport@activitysuperstore.com. Best wishes, Activity Superstore

Posted 10 months ago

“Once again I have used A,S,l for giving family members something special for Christmas and have bought vouchers for some big birthdays too. Big choice and easy to order.”

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Posted 11 months ago

“Hi Delivery quite quick i have bought 2 lots great price I cannot tell you about them at this moment as they are Xmas gifts i will do another review in the new year”

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Posted 11 months ago

“Purchase a voucher from here. Going through payment was easy although I couldn't see delivery address until after and it had my old address. No way to cancel or call customer service had to either email (which took up to two days for a reply) or book a call back which was allocated slots. Messaged them and got a reply 2 days later and ask for call back. First one I admittedly missed so rescheduled and they never rang me back. Ultimately my voucher was sent to my old address with 3 days so wasn't able to resolve anything before the quickness of delivery. Luckily the new owner has been in touch but not always the case”

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Posted 11 months ago

Thank you for your feedback. We are sorry that you were unable to get in touch with us to promptly resolve your query. We're pleased that you utilised our Call Back feature, which is indeed slots based but we typically have 10 call back slots a day and we ensure these do not get backed up. If your voucher had been delivered to the wrong address, we would have gladly cancelled it and provided a prompt replacement. However, we're pleased to hear you were able to resolve the matter directly with the recipient. Best wishes, Activity Superstore

Posted 10 months ago

“Good choice & value for money with Cyber offers. Efficient postal service.”

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Posted 11 months ago

“Nice and quick, arrived within 24hrs. Dissapointed that there was no envelope to present them in apart from the one they all arrived in. And as there were no markings on them they all had to be torn open to find out which was which. also personal message on all four gifts ordered was not written as I asked so that no-one will know who they were from.”

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Posted 11 months ago

“Had a technical issue purchasing from the website but an email/ phone call to customer support was all that was needed . A very helpful person dealt with the problem & the vouchers were promptly dispatched for me to give as gifts for Christmas. Too early to know how the recipients got on/ enjoyed the experience but so far very happy.”

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Posted 11 months ago

Activity Superstore Ltd is rated 4.0 based on 944 reviews