Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 3.99

4.0 Rating 977 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

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“I left my present buying way too late, totally my fault, spent a long time finding somewhere that offered same day dispatch and special delivery, you had to order by 2pm to get same day dispatch, or you could get the gift (a subscription) sent via email. I would have had the email except I was just within the timeframe and having a physical item is nicer, so I paid for the package and the additional £7.99 delivery. The order went through a couple of minutes before 2pm. I kept checking for a dispatch notification, only to get a ‘thanked for your order’ notification at nearly 4pm, I tried to contact them as at this point it’s clear they aren’t going to ship, I asked if I could instead receive the email subscription as the birthday was the following day (Sat) only to get an ‘out of hours’ response. So no gift, either physical or by email, I wasn’t contacted and there was nowhere to add in the date I needed to receive it by. So it was an incredibly embarrassing day to not have a birthday gift. And if I wasn’t going to receive it in time, I could have ordered from anywhere. Don’t offer a service you can’t fulfil.”

Helpful Report

Posted 1 year ago

“They took money but we were unable to redeem the voucher because it required calling them and the number given did not work. Customer service were slow to respond and refused to refund. When pressed they started making claims they had no record of an attempted call and couldn't claim back from the supplier. Their tone was rude and dismissive, showing absolutely no respect for customers or acknowledging their own poor system of requiring phone calls and clearly a faulty number. This company does not deserve your business. They have scammed me out of £70 and refuse to rectify the situation appropriately.”

Helpful Report

Posted 1 year ago

“Bought an afternoon tea voucher as a gift (sadly, the personal message wasn’t on it but I noticed and included my own). However, the service was amazing….i ordered online at approx 2pm on Tuesday and it arrived in the post on Wednesday. As it’s a gift, I’ve no idea how easy it is to use.”

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Posted 1 year ago

“Good clear website easy to order delivery on time”

Helpful Report

Posted 1 year ago

“Frist time done this well please that I done it.did for my dad for father's day .”

Helpful Report

Posted 1 year ago

“It is not value for money, it's a giant rip off. I had a voucher for my birthday - on Activity Superstore website they describe it as a 2 or 3 course meal including a drink (wine, beer or soft drink), courses depending on location & for 2 people - £49. The location - Karma Sanctum Soho London at their WH restaurant. Well, they were charging £18pp for what they call an "Express Lunch" which was FAR from the meal described on Activity Superstore & £13 cheaper if you went direct instead of through Activity Superstore! It's gets more ridiculous. Our "lunch" was actually 3 Japanese octopus balls snack size & our main was one small skewer of fried chicken - yep 1 skewer!!! No drink included. TOTAL RIP OFF FOR £49 - don't trust Activity Superstore, they're selling snacks as a meal.”

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Posted 1 year ago

“Very happy with the service provided”

Helpful Report

Posted 1 year ago

“I could not find the recipient details section when booking an E Voucher. Both addresses are my own I contacted you and was asked to sent the recipient details, so the voucher could be sent TO MY EMAIL!!!!. This has been sent to me. What a system! An unhappy customer.”

Helpful Report

Posted 1 year ago

“The activities they offer are great value for money. They offer a vast variety of locations which is really helpful. I keep returning time after time”

Helpful Report

Posted 1 year ago

“Shocking do not use. Take forever for customer services to get back to you and you are unable to view any information about venues unless you activate the pass. You then have to go into each one individually to find out the t&cs. I have spent nearly 2 weeks trying to book this and I am now requesting a refund.”

Helpful Report

Posted 1 year ago

“Thanks to lilograce75 - @ gmail . com, I got my money back,”

Helpful Report

Posted 1 year ago

“This company are absolutely useless. They took my payment method's billing address and automatically applied it as the recipient address without giving me a chance to confirm the details before taking the payment. I sent the correct details by email but by the time they got back to me (days later) the voucher had already been delivered to me. They did eventually get another sent out to my recipient but this was now late for their birthday and my gift message wasn't included so they didn't know it was from me. I won't use Activity Superstore again.”

Helpful Report

Posted 1 year ago

“TERRIBLE. I WANT A REFUND”

Helpful Report

Posted 1 year ago

“Excellent choice. Very easy to order and arrived promptly.”

Helpful Report

Posted 1 year ago

“This firm drained my trading account overnight, but Francis*Olivia*771*@*gmail*.com fought and returned my money.”

Helpful Report

Posted 1 year ago

“Absolutely appalling service. Paid £7.99 for next day delivery on their website on April 3rd. It’s now April 6th and it still hasn’t arrived. No tracking number on order confirmation and no phone number to contact them. Indifferent customer service on email. Have requested a refund as I can no longer use the voucher due to its lateness and have had no response. I should have read the shockingly bad reviews before I bought this ‘activity’”

Helpful Report

Posted 1 year ago

“Not recievdd voucher as yet”

Helpful Report

Posted 1 year ago

Thank you for your review and flagging this to us. I can see that you have also contacted us and we have resent your e-voucher. As this has now been sent twice, I would suggest checking your junk or spam folders but if you still don't have the voucher, please come back to us and will post one for you on this occasion. Best Wishes

Posted 1 year ago

“I've been trying to sort out a mistake I did with a email I can't get this sorted till Monday so I'm not happy so I'm trying to get this sorted as this is a gift and I've paid with PayPal I may need to have a refund and do it all again”

Helpful Report

Posted 1 year ago

“Advertised a gourmet getaway overnight absolute joke. Nothing more than an average 3 course dinner. Reported to trading standards for misleading and false advertising”

Helpful Report

Posted 1 year ago

“It difficult to find out the terms of the voucher. Details are not confirmed until purchase is complete. I contacted customer service to find out but did not receive clear information and was first told to complete the purchase first, after following up again I did receive some information confirming that the hotel could only be booked Sunday to Thursday, this information is not provided on the website or if it is, it it's not easily available. The voucher also stated that the hotel was for 1 or 2 nights stay, for all 5 hotels that I checked all were for 1 night. It's very difficult to know what is on offer and included with the voucher.”

Helpful Report

Posted 1 year ago

Activity Superstore Ltd is rated 4.0 based on 977 reviews