Window Films Direx Limited Reviews

Name: Window Films Direx Limited
Address: Active Window Films, Unit 1 Hudson Drive, Hudson Trading Estate,, Birmingham
Rating: 4.76

4.8 Rating 2,016 Reviews

95 %

of reviewers recommend Window Films Direx Limited

Company Reviews

Metrics

Info

4.8

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01216677227

Email:

m.kelly@activewindowfilms.co.uk

Location:

Active Window Films, Unit 1 Hudson Drive, Hudson Trading Estate,
Birmingham
B30 3BB

Window Films Direx Limited 5 star review on 10th November 2024

126

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needef to buy the same window film I purchased 9 years ago, as the door it was applied to had shattered. So please that these guys had got the same pattern and not too expensive. Plus free delivery. Excellent service 👍”

Window Films Direx Limited 5 star review on 28th September 2022

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Posted 2 years ago

“Haven't used yet but efficient sevice”

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Posted 3 days ago

“Ordered mirrored film and it’s not as mirrored as we expected it to be. Not happy with my purchase. Very disappointed”

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Posted 6 days ago

“We have bought 1.5m x 10m window film. There are very fine scratches which are only visible when you install the product. I have called the team and they said that I should have checked the product before installing it? First how can you check 10m long product? We just don't have that much space. Even though one has 10m long room, it need to be placed against light after peeling it. Really upset. Asked for refund and requested to collect rest 8.2m and damaged 1.8m. Telephone contact was poor service so now emailed the company.”

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Posted 1 week ago

Thank you for taking the time to share your feedback. We are sorry to hear about the issue you encountered with your window film and would like to address your concerns. As stated in our product guidelines, we strongly recommend inspecting all products prior to installation to ensure they meet your expectations. We understand that checking a 10m roll in its entirety may seem challenging, but the film would have needed to be fully unrolled to apply it to the glass. If there had been scratches present before installation, they would likely have been visible at this stage, prior to affixing the product to the surface. The fact that the scratches only became apparent after installation suggests that they were likely caused during the application process. However, we want to assure you that, regardless of the circumstances, we are more than happy to work with you to resolve the matter. We note that you are requesting a full refund but have declined to return the remaining unused film. While we aim to be as accommodating as possible, refunds cannot be processed without the return of the product. As an alternative, we would be happy to provide a replacement roll to ensure you receive a flawless product. Please let us know how you would like to proceed. We are committed to finding a solution that works for both parties and appreciate your cooperation. Zara

Posted 2 days ago

“easy to order on line,quick delivery, good value for money Thankyou”

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Posted 1 week ago

“Prompt delivery and good communication. Have yet to use the film but it all looks very good.”

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Posted 1 week ago

“Perfect item very reasonably priced with simple & easy to follow installation instructions. Also well packaged with free delivery. - amazing! Very pleased with the whole experience & of course the result now installed so I'm very happy indeed - thankyou !”

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Posted 1 week ago

“Not used yet will review when I fit it”

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Posted 1 week ago

“Great product and service ad always”

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Posted 2 weeks ago

“Excellent range of products. Not the cheapest out there but when you factor in ree delivery and great customer service then I will always come back for these types of products.”

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Posted 2 weeks ago

“Quick delivery. Love these window films! The easiest I’ve come across to cover my windows! Great company”

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Posted 2 weeks ago

“Very prompt and efficient service, arrived in a timely manner. having bought previously from this company I knew it was a good product, but this time the "backing film" wouldn't detach from the main reflective film. After several hours of trying, I decided to try the film direct to the window without detaching the backing film and it still works fine, great reflective qualities. I've looked again at the film and there doesn't seem to be any backing film to detach?”

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Posted 2 weeks ago

“Perfect item. Fast delivery. Thank you”

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Posted 3 weeks ago

“Very satisfied a good product at a good price”

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Posted 3 weeks ago

“Package arrived in good time by Royal Mail as expected.”

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Posted 1 month ago

“Very thin film. Easy to damage when you handle it. I thought I had the wrong product because it is so thin.”

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Posted 1 month ago

“All as promised. Yes you do need patience and a steady hand though. Please be aware that the one way only works during the day. At night it is simply see through. Good value for money and overall, happy with the results.”

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Posted 1 month ago

“Order arrived as expected.”

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Posted 1 month ago

“Easy to order , speedy delivery no issues at all”

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Posted 1 month ago

“Good fast delivery and well packaged with good quality products at good prices”

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Posted 1 month ago

“Really good service. Delivery and use of product all went well. I would definitely use again, thanks”

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Posted 1 month ago

Window Films Direx Limited is rated 4.8 based on 2,016 reviews