Window Films Direx Limited Reviews

Name: Window Films Direx Limited
Address: Window Films Direx Limited, Unit 1 Hudsons Drive, Hudsons Trading Estate, Cotteridge, Birmingham
Rating: 4.75

4.8 Rating 2,084 Reviews

95 %

of reviewers recommend Window Films Direx Limited

Company Reviews

Metrics

Info

4.8

Based on 2,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1216677227

Email:

m.kelly@activewindowfilms.co.uk

Location:

Window Films Direx Limited,
Unit 1 Hudsons Drive, Hudsons Trading Estate,
Cotteridge
Birmingham
B30 3BB

Window Films Direx Limited 5 star review on 28th May 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order dealt with quickly and recieved well packaged.”

Helpful Report

Posted 4 months ago

“Easy to order, delivery was on time, the 3 stars are for the lack of communication, No email to say item shipped, No tracking number supplied, even on the site in my order onfo it just said shipped and the tracking box left blank, Knowing when my packages are going to arrive are a major factor when I buy online, not knowing causes all kinds of problems with the carrier Royal Mail, I live in apartments so if not home they take the item back to depot and after 2 attempts it goes missing in there system. I even emailed asking for an update and the tracking number but Active failed to reply. If they could just be bothered to input buyers tracking numbers to the order it would of made this review a 5 star.”

Helpful Report

Posted 4 months ago

Hi there Terry, Thank you for taking the time to leave feedback — we really appreciate it. I’m sorry to hear you had issues with tracking and communication. You’re absolutely right that knowing when a parcel will arrive is important, especially with Royal Mail and apartment deliveries, and I can completely understand how frustrating that must have been. Just to explain — our current website is over 10 years old and sadly doesn’t support automated tracking updates. However, the good news is we’ve been working hard on a brand-new website that will launch in the next couple of weeks, and it will include full tracking functionality and much better communication tools to improve the experience for our customers. Also, I just want to reassure you that we never ignore emails — we do our best to reply to every message. I’m really sorry if yours was missed or delayed in our inbox. Thanks again for your feedback — it’s genuinely helpful and appreciated, and we hope to provide a much smoother experience for you next time. Kind regards, Zara

Posted 2 months ago

“Good product for a good price. Delivered on time in perfect condition.”

Helpful Report

Posted 4 months ago

“Excellent service and delivery to, a good quality product and a good choice of sizes and colours of film aswell!”

Helpful Report

Posted 4 months ago

“I was really impressed with the quality of the window privacy film, especially at the low price. The installation instructions were easy to follow and the windows look great.”

Helpful Report

Posted 4 months ago

“Not received my order”

Helpful Report

Posted 4 months ago

Hi Ben, Thanks for your feedback. We’re really glad we were able to get this sorted for you. As you know, the issue was due to incomplete address details. We reached out, identified the problem, and resolved it quickly. The item has since arrived safely. We did notice you’ve chosen not to update your review to reflect that the order was in fact now received. That’s entirely your choice, of course — we just wanted to clarify the situation. Regardless, we’re pleased everything was delivered in the end, and we’re always here to help if you need anything in future, for you or your business. Kind regards, Zara

Posted 2 months ago

“I used the safety film to apply to internal doors - 4 doors 15 panes each. I’ve not used it before and am quite clumsy but I followed the instructions exactly and it went on really well. Miscalculated and needed to order more; it came the next day. I would use again.”

Helpful Report

Posted 5 months ago

“Does exactly what we needed for a conservatory panel.”

Helpful Report

Posted 5 months ago

“Speedy delivery and did the job securing my shattered window until I replace”

Helpful Report

Posted 5 months ago

“Thanks to Active Windows excellent service and for a great product at an affordable price, silver mirror film was easy to apply to windows and looks great.”

Helpful Report

Posted 5 months ago

“Great product. I use it for my aquarium background and it's not transparent. Works and looks really good. Thank you”

Helpful Report

Posted 5 months ago

“Great product, easy to use very reasonably priced.Great customer service delivered within 24 hours”

Helpful Report

Posted 5 months ago

“Only just received the window films so not fitted at the mement, but looks like exactly what I was looking for. Have used this company before and was pleased with my previous purchase, so decided to place another order. Staff very friendly & helpful.”

Helpful Report

Posted 5 months ago

“As of January 29 this product has not yet been delivered”

Helpful Report

Posted 5 months ago

Thank you for your feedback. I can see that your order was placed on January 28, and you selected our Royal Mail 48-hour free delivery service. As advertised, this service typically takes 3-5 working days to arrive. Your parcel was successfully delivered on January 30, which is within the expected timeframe. I also noticed that you placed another order with us a couple of weeks later, which we truly appreciate! 😊 If you have any concerns or need any assistance, please feel free to reach out—we're always happy to help. Zara

Posted 5 months ago

“arrived on time with clear instructiond albeit that the u-tube video was more helpfull. The product did what it was supposed to do and looks good”

Helpful Report

Posted 5 months ago

“Great service and it has done the job. Very fiddly to fit but this was our first time doing anything like this. Would recommend, just take your time fitting it!”

Helpful Report

Posted 5 months ago

“Product arrived in one week. It was very well packaged.”

Helpful Report

Posted 5 months ago

“I'm extremely happy with the mirror film I purchased. I watched the video and followed the instructions to the letter. Tip: Taking your time and not rushing is what is needed for a great finish.”

Helpful Report

Posted 5 months ago

“Order something on a Thursday afternoon, about 2pm, and paid extra for 24hr delivery as I needed the item on the Friday. The package was not dispatched until Friday, meaning it did not arrive until the following Monday, which was utterly useless. I've now got something I don't need.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. I’ve looked into your order, and I can see that it was placed on Thursday at 2:28pm, which was 28 minutes after our daily cut-off time of 2:00pm. As a result, it was processed and dispatched on the next working day, Friday, January 17th. The delivery service you selected was Royal Mail 24, which is advertised as a 1–2 working day service. Your parcel was delivered to Glasgow on Monday, January 20th, which means it arrived on time and within 1 working day of dispatch. I completely understand that this may not have matched your expectations, and I’m sorry for any frustration caused. If there’s anything we can assist with, please don’t hesitate to reach out. Zara

Posted 5 months ago

“Excellent service, arrived within days job done.”

Helpful Report

Posted 5 months ago

Window Films Direx Limited is rated 4.8 based on 2,084 reviews