Window Films Direx Limited Reviews

Name: Window Films Direx Limited
Address: Window Films Direx Limited, Unit 1 Hudsons Drive, Hudsons Trading Estate, Cotteridge, Birmingham
Rating: 4.74

4.7 Rating 2,226 Reviews

95 %

of reviewers recommend Window Films Direx Limited

Company Reviews

Metrics

Info

4.7

Based on 2,226 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

1216677227

Email:

m.kelly@activewindowfilms.co.uk

Location:

Window Films Direx Limited,
Unit 1 Hudsons Drive, Hudsons Trading Estate,
Cotteridge
Birmingham
B30 3BB

Window Films Direx Limited 4 star review on 10th July 2026

E Rickels

Window Films Direx Limited 5 star review on 16th February 2026

Shona Jameson

Window Films Direx Limited 5 star review on 28th May 2025

Timothy Moss

Window Films Direx Limited 5 star review on 26th May 2025

Kirsten Cormack

Window Films Direx Limited 5 star review on 17th March 2025

Peter O Malley

135

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible, wrong product delivered. No response to my ticket over a week has gone by, when I called in to sort the issue the person couldn’t be less interested and asked me to email in. She said she’d email me so I could respond with the order information, nothing received.”

Helpful Report

Posted 1 month ago

Thank you for your review. Firstly, we do not have a support ticket service on our website and we do not use formal support tickets. I can confirm you called us the other day regarding this issue. During the call, I kindly asked you to email over a photo of the film so we could check this for you and get the matter resolved. You refused to send an email and stated that you would not be willing to email us, and that we would need to email you instead. Although this is not something we would normally do, I agreed and sent you an email so you could reply with the photo. You then left a one-star review instead. I emailed you again to try to help, but rather than responding, you left a second one-star review. I then emailed you a third time to resolve this and provided proof that we had already emailed you twice. You did then respond, but advised that you were not willing to send a photo or return the product, and that you intended to dispose of it and purchase elsewhere. We have made several attempts to resolve this for you. As advised, we are more than happy to look into this further, but we would need either a photo of the product so we can confirm what has been supplied, or for the item to be returned to us so it can be checked. Martha

Posted 1 month ago

“Product was a nightmare to fit. It’s in the bin.”

Helpful Report

Posted 2 months ago

Hi, we’re really sorry to hear you weren’t happy with the fitting experience. We haven’t received any messages from you about this, but we’d genuinely love the chance to help. Many fitting issues can often be resolved with a little advice or guidance, so please do get in touch with us directly and we’ll be happy to look into this for you. Kind regards, Zara

Posted 2 months ago

“Only send out half the order, didnt reply to emails when i asked”

Helpful Report

Posted 3 months ago

We’re very sorry to read your review and to hear of an issue. However, we have checked our records and cannot find any contact from you regarding this issue prior to the review being left. We always encourage customers to get in touch with us directly if there is any problem, as we are more than happy to resolve matters quickly. We also note that no contact phone number was provided at checkout. Had a number been available, we would have attempted to call you to resolve this straight away. We have now sent you an email and are currently waiting for your response. If we are not made aware of an issue, unfortunately we are unable to investigate or put things right. We look forward to hearing back from you so we can resolve this for you as quickly as possible. Zara

Posted 3 months ago

“Placed order for window film on 21/03/2026. The order status has remained as 'We're Expecting your parcel' by Evri since 23/03/2026, and no change to date (08/04/2026) 👎🏻 Emailed the company who are now 'looking into it' but still no answers, and no parcel 👎🏻👎🏻 Wouldn't recommend 🙅🏻‍♀️”

Helpful Report

Posted 3 months ago

Hi, thank you for your review. I’m sorry there was an issue with the original delivery. I can see this was due to an address issue, as part of the address was missing at checkout, which unfortunately caused problems with the courier. Thank you for providing the missing details to us. I can see that a replacement was then sent out and has now been delivered. If you need anything further, please do get in touch and we’ll be happy to help. Kind regards, Zara

Posted 2 months ago

“When putting up reflecter the glossy side was facing inwards was happy how it looked like looking at myself so had to take it down.”

Helpful Report

Posted 4 months ago

Hi, thank you for your review. With a twin reflective window film, the privacy effect works by reflecting the brighter side of the glass. For the daytime privacy, all of the glass in the room or area needs to be covered, as any uncovered panes can let extra light in and reduce the effect. Please do get in touch with us directly if you need any fitting advice, and we’ll be happy to help. Kind regards, Zara

Posted 2 months ago

“The quality of the film was terrible. We only managed to get it on one of our windows and even that one started to have bubbles appear within a week. Very disappointed by this company.”

Helpful Report

Posted 4 months ago

Hi, we’re sorry to hear you were disappointed. Small bubbles can sometimes appear during the curing process after installation, especially within the first couple of weeks, and these will often settle as the film fully dries out. If there are larger bubbles or fitting marks, we’re always happy to offer advice to help resolve this. We haven’t had the chance to look into this for you from the review alone, so please do get in touch with your order details and photos, and we’ll be happy to help. Kind regards, Zara

Posted 2 months ago

“i found this product to be very poor ,If its use is for nightime then its perfect but it doesnt work if there is light during the day you can see straight through just like normal glass”

Helpful Report

Posted 5 months ago

Hi, thank you for your review. We’re sorry to hear you weren’t happy with the film. Reflective privacy film works by reflecting the brighter side of the glass, so for daytime privacy it needs to be brighter outside than inside. If there is more light inside the room, or if not all surrounding glass is covered, the privacy effect can be reduced and visibility through the glass can increase. At night, the effect can reverse if lights are on inside, which is why we usually recommend curtains or blinds for night-time privacy. Please do get in touch with us directly with photos of the window and lighting conditions, and we’ll be happy to advise on how to get the best result. Kind regards, Zara

Posted 2 months ago

“Really hard to apply, even after following instructions, ended up binning and ordering from another company, which was a breeze to install.”

Helpful Report

Posted 7 months ago

“Doesn’t work at all. Totally wasted money. Would not recommend”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave feedback, though we are genuinely puzzled by your comment. Frosted window film is a simple product—once applied to clean glass with the backing removed, it will always adhere and provide privacy. We sell thousands of these every year and have never had a case where the product “doesn’t work.” If you had difficulties installing it? we would expect a message so we could assist, but we didn’t hear from you. We’re more than happy to help if something went wrong—just contact us directly so we can understand what you mean and resolve it. Zara

Posted 7 months ago

“Received destroyed products with cutting lines”

Helpful Report

Posted 9 months ago

Hi there, The only message we previously received from you was to say that the item hadn’t arrived. Once we provided the tracking information showing it had been delivered, we didn’t receive any further messages from you. If there is an issue with the product you received, please get in touch and we’ll be more than happy to help resolve it for you. Kind Regards Zara

Posted 8 months ago

“Not received my order”

Helpful Report

Posted 1 year ago

Hi Ben, Thanks for your feedback. We’re really glad we were able to get this sorted for you. As you know, the issue was due to incomplete address details. We reached out, identified the problem, and resolved it quickly. The item has since arrived safely. We did notice you’ve chosen not to update your review to reflect that the order was in fact now received. That’s entirely your choice, of course — we just wanted to clarify the situation. Regardless, we’re pleased everything was delivered in the end, and we’re always here to help if you need anything in future, for you or your business. Kind regards, Zara

Posted 1 year ago

“As of January 29 this product has not yet been delivered”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I can see that your order was placed on January 28, and you selected our Royal Mail 48-hour free delivery service. As advertised, this service typically takes 3-5 working days to arrive. Your parcel was successfully delivered on January 30, which is within the expected timeframe. I also noticed that you placed another order with us a couple of weeks later, which we truly appreciate! 😊 If you have any concerns or need any assistance, please feel free to reach out—we're always happy to help. Zara

Posted 1 year ago

“Order something on a Thursday afternoon, about 2pm, and paid extra for 24hr delivery as I needed the item on the Friday. The package was not dispatched until Friday, meaning it did not arrive until the following Monday, which was utterly useless. I've now got something I don't need.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I’ve looked into your order, and I can see that it was placed on Thursday at 2:28pm, which was 28 minutes after our daily cut-off time of 2:00pm. As a result, it was processed and dispatched on the next working day, Friday, January 17th. The delivery service you selected was Royal Mail 24, which is advertised as a 1–2 working day service. Your parcel was delivered to Glasgow on Monday, January 20th, which means it arrived on time and within 1 working day of dispatch. I completely understand that this may not have matched your expectations, and I’m sorry for any frustration caused. If there’s anything we can assist with, please don’t hesitate to reach out. Zara

Posted 1 year ago

“Well delivery later than told & the mirror side not on out side simply won’t use this company again”

Helpful Report

Posted 1 year ago

“Ordered mirrored film and it’s not as mirrored as we expected it to be. Not happy with my purchase. Very disappointed”

Helpful Report

Posted 1 year ago

“We have bought 1.5m x 10m window film. There are very fine scratches which are only visible when you install the product. I have called the team and they said that I should have checked the product before installing it? First how can you check 10m long product? We just don't have that much space. Even though one has 10m long room, it need to be placed against light after peeling it. Really upset. Asked for refund and requested to collect rest 8.2m and damaged 1.8m. Telephone contact was poor service so now emailed the company.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We are sorry to hear about the issue you encountered with your window film and would like to address your concerns. As stated in our product guidelines, we strongly recommend inspecting all products prior to installation to ensure they meet your expectations. We understand that checking a 10m roll in its entirety may seem challenging, but the film would have needed to be fully unrolled to apply it to the glass. If there had been scratches present before installation, they would likely have been visible at this stage, prior to affixing the product to the surface. The fact that the scratches only became apparent after installation suggests that they were likely caused during the application process. However, we want to assure you that, regardless of the circumstances, we are more than happy to work with you to resolve the matter. We note that you are requesting a full refund but have declined to return the remaining unused film. While we aim to be as accommodating as possible, refunds cannot be processed without the return of the product. As an alternative, we would be happy to provide a replacement roll to ensure you receive a flawless product. Please let us know how you would like to proceed. We are committed to finding a solution that works for both parties and appreciate your cooperation. Zara

Posted 1 year ago

“No sign of order and zero customer service!!!!!”

Helpful Report

Posted 1 year ago

“Not as easy to put on as made out to be from video, even with full kit. Left marks all over window on external side. Going to have to order from different company”

Helpful Report

Posted 2 years ago

“Unfortunately the window film I received was not at all what I selected. I was expecting a white frosted look but got a grey unfrosted version which is not useable. Disappointing”

Helpful Report

Posted 2 years ago

“I've not had my products yet”

Helpful Report

Posted 2 years ago

Window Films Direx Limited is rated 4.7 based on 2,226 reviews