Window Films Direx Limited Reviews

Name: Window Films Direx Limited
Address: Window Films Direx Limited, Unit 1 Hudsons Drive, Hudsons Trading Estate, Cotteridge, Birmingham
Rating: 4.75

4.8 Rating 2,138 Reviews

95 %

of reviewers recommend Window Films Direx Limited

Company Reviews

Metrics

Info

4.8

Based on 2,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1216677227

Email:

m.kelly@activewindowfilms.co.uk

Location:

Window Films Direx Limited,
Unit 1 Hudsons Drive, Hudsons Trading Estate,
Cotteridge
Birmingham
B30 3BB

Window Films Direx Limited 5 star review on 28th May 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really hard to apply, even after following instructions, ended up binning and ordering from another company, which was a breeze to install.”

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Posted 4 days ago

“Doesn’t work at all. Totally wasted money. Would not recommend”

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Posted 1 week ago

Thank you for taking the time to leave feedback, though we are genuinely puzzled by your comment. Frosted window film is a simple product—once applied to clean glass with the backing removed, it will always adhere and provide privacy. We sell thousands of these every year and have never had a case where the product “doesn’t work.” If you had difficulties installing it? we would expect a message so we could assist, but we didn’t hear from you. We’re more than happy to help if something went wrong—just contact us directly so we can understand what you mean and resolve it. Zara

Posted 1 week ago

“Received destroyed products with cutting lines”

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Posted 2 months ago

Hi there, The only message we previously received from you was to say that the item hadn’t arrived. Once we provided the tracking information showing it had been delivered, we didn’t receive any further messages from you. If there is an issue with the product you received, please get in touch and we’ll be more than happy to help resolve it for you. Kind Regards Zara

Posted 1 month ago

“Not received my order”

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Posted 9 months ago

Hi Ben, Thanks for your feedback. We’re really glad we were able to get this sorted for you. As you know, the issue was due to incomplete address details. We reached out, identified the problem, and resolved it quickly. The item has since arrived safely. We did notice you’ve chosen not to update your review to reflect that the order was in fact now received. That’s entirely your choice, of course — we just wanted to clarify the situation. Regardless, we’re pleased everything was delivered in the end, and we’re always here to help if you need anything in future, for you or your business. Kind regards, Zara

Posted 7 months ago

“As of January 29 this product has not yet been delivered”

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Posted 10 months ago

Thank you for your feedback. I can see that your order was placed on January 28, and you selected our Royal Mail 48-hour free delivery service. As advertised, this service typically takes 3-5 working days to arrive. Your parcel was successfully delivered on January 30, which is within the expected timeframe. I also noticed that you placed another order with us a couple of weeks later, which we truly appreciate! 😊 If you have any concerns or need any assistance, please feel free to reach out—we're always happy to help. Zara

Posted 10 months ago

“Order something on a Thursday afternoon, about 2pm, and paid extra for 24hr delivery as I needed the item on the Friday. The package was not dispatched until Friday, meaning it did not arrive until the following Monday, which was utterly useless. I've now got something I don't need.”

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Posted 10 months ago

Thank you for your feedback. I’ve looked into your order, and I can see that it was placed on Thursday at 2:28pm, which was 28 minutes after our daily cut-off time of 2:00pm. As a result, it was processed and dispatched on the next working day, Friday, January 17th. The delivery service you selected was Royal Mail 24, which is advertised as a 1–2 working day service. Your parcel was delivered to Glasgow on Monday, January 20th, which means it arrived on time and within 1 working day of dispatch. I completely understand that this may not have matched your expectations, and I’m sorry for any frustration caused. If there’s anything we can assist with, please don’t hesitate to reach out. Zara

Posted 10 months ago

“Well delivery later than told & the mirror side not on out side simply won’t use this company again”

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Posted 11 months ago

“Ordered mirrored film and it’s not as mirrored as we expected it to be. Not happy with my purchase. Very disappointed”

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Posted 1 year ago

“We have bought 1.5m x 10m window film. There are very fine scratches which are only visible when you install the product. I have called the team and they said that I should have checked the product before installing it? First how can you check 10m long product? We just don't have that much space. Even though one has 10m long room, it need to be placed against light after peeling it. Really upset. Asked for refund and requested to collect rest 8.2m and damaged 1.8m. Telephone contact was poor service so now emailed the company.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We are sorry to hear about the issue you encountered with your window film and would like to address your concerns. As stated in our product guidelines, we strongly recommend inspecting all products prior to installation to ensure they meet your expectations. We understand that checking a 10m roll in its entirety may seem challenging, but the film would have needed to be fully unrolled to apply it to the glass. If there had been scratches present before installation, they would likely have been visible at this stage, prior to affixing the product to the surface. The fact that the scratches only became apparent after installation suggests that they were likely caused during the application process. However, we want to assure you that, regardless of the circumstances, we are more than happy to work with you to resolve the matter. We note that you are requesting a full refund but have declined to return the remaining unused film. While we aim to be as accommodating as possible, refunds cannot be processed without the return of the product. As an alternative, we would be happy to provide a replacement roll to ensure you receive a flawless product. Please let us know how you would like to proceed. We are committed to finding a solution that works for both parties and appreciate your cooperation. Zara

Posted 1 year ago

“No sign of order and zero customer service!!!!!”

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Posted 1 year ago

“Not as easy to put on as made out to be from video, even with full kit. Left marks all over window on external side. Going to have to order from different company”

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Posted 1 year ago

“Unfortunately the window film I received was not at all what I selected. I was expecting a white frosted look but got a grey unfrosted version which is not useable. Disappointing”

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Posted 1 year ago

“I've not had my products yet”

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Posted 1 year ago

“Never received my order They don’t respond to my emails”

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Posted 1 year ago

“Use other suppliers even if you pay slightly more; you might actually get what you request. I purchased samples to get the colour correct so not to be disappointed with screen to reality texture and tone. All samples requested were dark because my counters are light and I'm not a fan. Until I decide on the remodeling I wanted to basically do a live mood board with paint and contact vinyl etc. After samples arrived I was so pleased I found one exactly what I imagined which is rare. I order what I need but what a waste of time. I was sent Light Oak and I ordered (Dark) Aged Oak. Now usually I would be mindful of mistakes but due to the time of year I wanted my kitchen to be cute and set for the festive season and greeting guests and sadly it wasn't. I now have to wait until they re-open on the 4th January with no one monitoring emails. I wasn't going to do a review yet but at this point I'm channeling "Karen" because I'm a tad annoyed at the level of service and want to prevent this from happening to someone else in the meantime.”

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Posted 1 year ago

“Whole film came with scratches.”

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Posted 2 years ago

“Still haven’t received our order!!!”

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Posted 2 years ago

“They sent me the wrong product, not what I ordered.”

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Posted 2 years ago

“Slight bubbles in film and cut 5cm short so useless and absolutely no response”

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Posted 2 years ago

“Terrible. They do not respond to emails, I wanted my order refunded and cancelled and no response. Still waiting for my order to be refunded. What a joke of a company.”

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Posted 2 years ago

Thank you for your feedback Mr Zien, we sincerely apologize for any inconvenience you've encountered. I can confirm that we received an email from you requesting your order to be cancelled. Unfortunately, as the order has already been delivered, it's not feasible to cancel it at this point. However, if the product is, for any reason, unsuitable for your needs, we warmly invite you to return it for a full refund. Once again, we deeply regret any distress caused, and we appreciate your understanding in this matter. Kind regards Martha

Posted 2 years ago

Window Films Direx Limited is rated 4.8 based on 2,138 reviews