Window Films Direx Limited Reviews

Name: Window Films Direx Limited
Address: Active Window Films, Unit 1 Hudson Drive, Hudson Trading Estate,, Birmingham
Rating: 4.77

4.8 Rating 1,914 Reviews

96 %

of reviewers recommend Window Films Direx Limited

Company Reviews

Metrics

Info

4.8

Based on 1,914 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01216677227

Email:

m.kelly@activewindowfilms.co.uk

Location:

Active Window Films, Unit 1 Hudson Drive, Hudson Trading Estate,
Birmingham
B30 3BB

Window Films Direx Limited 5 star review on 23rd March 2024

121

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the window film I received was not at all what I selected. I was expecting a white frosted look but got a grey unfrosted version which is not useable. Disappointing”

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Posted 1 month ago

“I've not had my products yet”

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Posted 3 months ago

“Never received my order They don’t respond to my emails”

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Posted 3 months ago

“Use other suppliers even if you pay slightly more; you might actually get what you request. I purchased samples to get the colour correct so not to be disappointed with screen to reality texture and tone. All samples requested were dark because my counters are light and I'm not a fan. Until I decide on the remodeling I wanted to basically do a live mood board with paint and contact vinyl etc. After samples arrived I was so pleased I found one exactly what I imagined which is rare. I order what I need but what a waste of time. I was sent Light Oak and I ordered (Dark) Aged Oak. Now usually I would be mindful of mistakes but due to the time of year I wanted my kitchen to be cute and set for the festive season and greeting guests and sadly it wasn't. I now have to wait until they re-open on the 4th January with no one monitoring emails. I wasn't going to do a review yet but at this point I'm channeling "Karen" because I'm a tad annoyed at the level of service and want to prevent this from happening to someone else in the meantime.”

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Posted 4 months ago

“Whole film came with scratches.”

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Posted 7 months ago

“Still haven’t received our order!!!”

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Posted 7 months ago

“They sent me the wrong product, not what I ordered.”

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Posted 8 months ago

“Slight bubbles in film and cut 5cm short so useless and absolutely no response”

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Posted 11 months ago

“Terrible. They do not respond to emails, I wanted my order refunded and cancelled and no response. Still waiting for my order to be refunded. What a joke of a company.”

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Posted 11 months ago

Thank you for your feedback Mr Zien, we sincerely apologize for any inconvenience you've encountered. I can confirm that we received an email from you requesting your order to be cancelled. Unfortunately, as the order has already been delivered, it's not feasible to cancel it at this point. However, if the product is, for any reason, unsuitable for your needs, we warmly invite you to return it for a full refund. Once again, we deeply regret any distress caused, and we appreciate your understanding in this matter. Kind regards Martha

Posted 11 months ago

“The service from the company was great, ordering was simple, delivery was good, i brought enough to do a couple of windows on the front of my house, I have fitted various window films before so knew what I was doing, for a change I read the instructions, peeling of the film was very difficult and frustrating, stuck to the windows ok but creased in the corner, I then stood outside and looked in and could see through into the lounge, it did not give me as much privacy as I had hoped or thought it would after looking at the website, I have put the rest of the film in the bin and will search for a different product.”

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Posted 1 year ago

Thank you for sharing your feedback regarding our window film product. We appreciate your kind words about our service, ordering, and delivery process, but we regret to hear about the challenges you faced while installing the product and the level of privacy it provided. One-way mirror window films work based on the principle of light balance and reflection. During daylight hours when it is brighter outside, the film gives the exterior of your windows a mirror-like effect, enhancing privacy by preventing people from seeing inside. However, if it is darker outside and brighter inside, like in the evening when indoor lights are on, the effect can reverse. To optimize privacy, it's essential to apply the film to all windows in a room. If some windows are untreated, they can disrupt the light balance, which in turn can affect the effectiveness of the one-way mirror effect of the film. Your feedback regarding the challenges of applying the film without causing creases is valuable to us. I'm sorry to hear that you had difficulties in this regard. We understand that proper application can be crucial to achieving the desired result and will consider this feedback as we strive to improve our product and its instructions. If you still have unused film, we invite you to return it for a full refund. Our customer service team is here to guide you through this process. Again, thank you for your feedback. We're committed to ensuring that our products meet your needs and expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. Kind regards Martha

Posted 11 months ago

“Would not buy this again I have been trying for a week now to get the mirror film to stay on the glass I have done everything quoted on the instructions and even checked the video. This is a terrible product as it keeps peling off the glass over night.”

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Posted 1 year ago

“Awful!! The second time my order has gone wrong! Received both window films damaged. With scratches within the panels.”

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Posted 1 year ago

“The product was ok. It does the job it’s supposed to and if you follow the YouTube film it’s easy to fit. I received my package, opened the box, removed the tube with the film and threw away the packaging. The following day I did the job. When I opened the tube I noticed that the two pieces I had ordered were only one? I went on line to check my order in case I had made a mistake? No, I had ordered two pieces. I used the messaging service to notify the business of the error but received nothing back other than the automated reply. I still haven’t had a response some 10 days later. I eventually managed to find a phone number and rang them. I explained the issue and was asked by the representative to scan my order copy and they would check who has packed the box. I said I had my order on email but the box and its contents were in the bin and it had since been emptied. She said that therefore there was nothing that could be done as the identifier for the employee who packed the box was on the hard copy of the order. I said that whatever it says on the order I am still missing a sheet and finding someone to blame at your end is not something of my concern. I appreciate that there will be some customers out there who will mess up a sheet and then declare it missing but in truth it’s not that difficult to fit so this should not be the case. Plus I’m not in the habit of trying to pull the wool over the eyes of a business for £6.99. The piece, for whatever reason, was genuinely missing and the procedures for investigating this are very weak. The customer is put into the position of being guilty of deception and having to show it’s not the case from the off. An employees double signature is not foolproof as I have found in my case. No doubt once approached the employee would vigorously deny that the order was wrong and I would be left with the consequences. All I can assure you is that there was one tube in the box and one sheet of film in the tube and no matter how many signatures by a member of staff on a bit of paper will convince me otherwise.”

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Posted 1 year ago

Many thanks for your review Garry, I’m very sorry you have had an issue here. I have checked regarding the email you claim to have sent and waited 10 days for a reply. I can confirm we have not received any emails from you, and since your item was delivered eight days ago, you certainly have not waited ten days for a reply. With regards to eventually finding our telephone number, we are somewhat bemused since it’s clearly displayed at the top and bottom of our website on every single page; it’s also listed on google places and almost every major online phone directory. I know many online companies don’t like taking calls, but this is not the case for us. We are more than happy to take calls, to provide customer support. With regards to the missing item, we always request a copy of the packing slip, as we can easily check the CCTV camera that we have on every packaging section if we know who packaged it. As you are refusing to provide it, I can gladly put in a weight check with our courier. This will take a little longer, but will surely resolve this complaint. Again apologies for your issue, but more than happy to look into it further. Kind Regards Martha

Posted 1 year ago

“After approx 25 emails because they cannot tell the difference between horizontal and vertical or width and height I have thrown the towel in and returned the goods at a cost of £8.99 which I am informed I cannot claim back as they delivered the right goods. They did not deliver the right goods I ordered horizontal stripe film and got vertical stripe film how can they say the delivery was correct ?”

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Posted 1 year ago

Many thanks for your message Elizabeth. We are very sorry to hear the item was not what you were looking for. I can confirm we did indeed try to liaise with you for quite some time to find a suitable product. While we would refute the claim the product was different to the item in the picture. it's not really relevant since we offered you the option to return the item for a full refund and even included a free postage return label. I am glad this is now resolved. Kind regards Martha

Posted 1 year ago

“I was expecting see through films. I am regreted buying your film.”

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Posted 1 year ago

“I ordered Mirror Silver Window Film - One Way Tint 3 meters and pay 15 pounds. I got a problem with the window film and I decided to send it back. I used just 50cm, paid for delivery £5 and they pay me a refund of just £7. This company doesn't warn customers that this film is not good for double-glazing windows from the inside, because it is a little dark from the outside and has no mirror effect. Mirror silver window film does not reflect the sun, but rather attracts it. If you have small children, be careful because the temperature inside gets very high. The manager told me that for the mirror effect to work, you need to seal the entire window. And that it’s not enough just to cover one part with something dark? I don't recommend this company at all.”

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Posted 1 year ago

“Product doesn’t work, at all. I ordered the 100 Micron Safety & Security Window Film to improve the safety of old internal doors with glass panels. I followed the installation instructions to the letter while using the installation methods as advised. The safety film started to peel away the next day and was off completely by that evening. Total rip off.”

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Posted 1 year ago

Many thanks for your review. We are truly sorry to hear of your disappointment. This type of film would never fall off the glass once fitted, I’m sorry to say, but you must still have the release liner on the film. The film has a thin clear release liner, that protects the glue; prior to installation, you must remove this protective sheet before installing. This is explained both in the instructions and in the online video. If you need help with the product, please do get in touch with us; we are more than happy to help you with fitting advice.

Posted 1 year ago

“Purchased on 13 10 22 still waiting for delivery on 19 10 supposed to be 2/3 day delivery”

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Posted 1 year ago

Many thanks for your review. We are truly sorry to hear of your disappointment with the free shipping service Royal Mail 48 Estimated at ‘3-5 working days’. I can see the item should have been delivered between the 18th – 20th. We are glad to note you’re item has now been delivered. if you need any further help, please let us know.

Posted 1 year ago

“Items ordered haven’t arrived. Communication to the company querying the delivery ignored. Nothing positive to write as they’ve taken my money and I have no goods as ordered”

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Posted 1 year ago

Many thanks for your review. We are truly sorry to hear about your issue. I can confirm we have checked all emails and have never received an email or support ticket from you regarding a delayed delivery. I have checked your tracking and can see the item was delivered to you already. If you still require help, please do send us an email or telephone us.

Posted 1 year ago

“Nightmare.”

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Posted 1 year ago

Window Films Direx Limited is rated 4.8 based on 1,914 reviews