Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.33

4.3 Rating 13,162 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 7th August 2025

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Abbott Lyon 5 star review on 5th August 2025

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Abbott Lyon 5 star review on 4th August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed with this piece. I ordered a bracelet with my initial on. It has arrived and the pearlescent backing is scratched and not set in the frame straight. It’s really disappointing as it makes it look cheap. The clasp is also very stiff and I struggle to loosen and tighten it without feeling like I’m going to snap the bracelet”

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“sizing on bracelets is terrible ! ordered 2 bracelets in a small and they both fall of my wrist”

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“The necklace purchased was supposed to arrive the week before Christmas but arrived 3rd January”

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“I got a letter C and despite the fact that it looks lovely the C continuously catches on the necklace and doesn’t sit how it should and instead it looks like a knot at the end of the necklace every 5 mins. I was really disappointed with this as it does not sit how it should”

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“My husband ordered me Custom Name Tennis Bracelet (Silver) - S/M and honestly i am so disappointed in how bad the quality is on that bracelet. it's like kids jewellery it is clasps which are like the stretchy bracelets you'd get as a kid and i'm so scared to wear it as it catches constantly the letters are nice only reason it got an extra star. the chain and stones are just awful. also he paid £10!!!! each for the birth stone hearts they are to small and just glued in plastic! not even an actual stone! i almost cried when i opened it as i got the bangle and it is amazing soild and great quality and then spend £100 more for tat!”

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“Husband purchased necklace with my name which happens to have 6 letters. Loved the look on Gemma Owen and Stacey Solomon hence why I chose this one. However once necklace on letters go upside down, never the same way so your name isn't readable!!. Have been told by Abbot Lyon that's how it is!!! Not happy at all.”

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“Order a item over 2 weeks ago and still has not arrived 😕 will not give me answer to when it will be delivered”

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“Ordered a name necklace, the letters defo look bigger on the pictures and on the advert on tv, ordered a longer chain but it’s come on a smaller length chain but looking at the reviews I won’t bother complying caus they ignore you, sorry won’t use them again. Just glad I didn’t pay ful price as I got Black Friday discount”

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“Don't get me wrong the quality of the items was lovely, but first time my extra item and custom gift box was missing. Then after finally getting the missing items sent out, the gift box was shoddy and not put together properly. Just not what you want when buying a gift and spending that kind of money. Definitely won't be buying from here again”

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“Received my name necklace today it’s a lovely piece of jewellery I’m just not keen on the colour of it I chose gold and it’s very orangey it’s colour just doesn’t look right on me it’s looks like cheap fake gold.. Really sorry but the colour doesn’t look like the images on the website the colour is very different”

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“I accidentally ordered the wrong birthstone on a personalised necklace. I have asked for a replacement birthstone to fix it to be told there is no repair service and they wont send out the part. Meaning i have a peraonalised necklace thats no use and a waste of money. My fault for the mistake but the company could be more helpful as accidents happen”

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“Unfortunately stones in the bracelet are not like the colours on the pictures. Very misleading. Customer services weren’t very helpful as they were presents for bridesmaids too”

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“I was extremely disappointed at the delay in delivering my gift. Completely missed my daughters birthday. I don’t expect to wait 2 weeks for delivery. I will not purchase from you again. Just not good enough.”

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“was initially really pleased with my purchase but unfortunately the bracelet has now snapped after only a couple of wears”

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“Had a 50th Birthday gift don't want to upset my friend whom got me the gift, but there is a stone missing from the anklet that was brought for me for a special birthday. So upsetting.”

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“Disappointed I didn’t get the discount even though I contacted them about it , the 30% discount wasnt taken off”

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“The chain is incredibly long. The adjuster is also super long and I end up standing on it all the time. Unless it's tucked into a sock it's very uncomfortable and has cut my foot on more than one occasion from walking on it. Its impractical to wear most of the time.”

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“I was happy with bangle until the clasp kept opening and bangle was falling off!! The rigmarole to exchange and get a new one was draining so customer service needs to be improved!! Took a month to finally receive a new one!! Bangle itself is lovely but doubt I’ll be ordering from this company again..”

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“Sent an email explaining why I was unhappy with my bracelet. The response I got basically told me there was nothing that could be done. I sent photos of bracelet and how the bracelet does not sit on my wrist. No response so far”

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“Gorgeous bracelet, I absolutely love it. However I am on my second bracelet due to tarnishing and now this one is starting to tarnish too. Also the fastening to make the bracelet tighter is also very annoying! I have to tighten it at least 2/3 times a day as it loosens very easily. Overall a gorgeous bracelet I would just expect a better way to tighten it and wouldn’t expect tarnishing to happen twice when no tarnish is guaranteed!”

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Abbott Lyon is rated 4.3 based on 13,162 reviews