Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,835 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've waited over 5 weeks for an order which was supposed to be with me in just over 2! Not good enough. Yes it did (just) arrive before Christmas. Luckily I was able to gift this to the recipient on Christmas day and not deliver to to her before.”

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“Package was thrown over the wall into the garden in the rain”

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“Ordered personalised necklace as a christmas presents, arrived in time but unfortunately ive recieved completely the wrong order, which means there's no christmas gift for me or the person who was meant to recieve this. Contacted customer service, got the AI chat other which was useless and still waiting to hear from customer service people”

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“Received the wrong personalised item, two days before Christmas. Spoke with someone on email fairly quickly and then they stopped replying, following day I had a response saying that my delivery has arrived, as if it was a delivery issue. Explained that I wanted a refund/ credit note due to incorrect item received and damaged packaging, as Christmas has now passed and bought the person and alternate gift. And still no response! Waited nearly a month for items to arrive, granted they were personalised but this turned out to be such a shambles! Seems to be someone else dealing with each email and not reading what has been discussed! Still no outcome on this matter. The correct item I received was the personalised bangle in the M/L - looks lovely but really small sizing”

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“I still haven’t got it”

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“Ordered custom jewellery said would be here I time for Christmas, not here! But you were advertising after I had order for guaranteed Christmas delivery! Disappointed!”

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“Left waiting for updates that never came. The product itself was very nice but the communication from the company was terrible. Was given a delivery date for the product to arrive and it did not. No communication from the company and when I then checked, they could not give me an update. A month after purchasing and a couple of days before xmas the product arrived. There definitely needs to be a change in how the company communicates with individuals who have purchased foods.”

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“Ordered a personalised charm for my wife in memory of a family members passing and we were sent a charm that says something completely different not a very good start for a main part of a Christmas present”

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“Not Impressed ....I bought a couple of bracelets since work mates raved about this site . glad I got a buy get one free as no way would I pay £100 per bracelet that looks like a bracelet that came off a market stall for £10 .. I ordered the gift box and wax stamp I asked for the the same initial on the was stamp as the names on the bracelets they both came on the gift bag with my initial. So waste of money .. So if they hadn't turn up late with no chance to send back or time to buy something else I had to keep them and give as presents but will not be buying off here again ...”

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“Never received my order so disappointed that I couldn’t gift it in time. Evri failed to help also”

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“I really wish I was able to leave a better review. But since you asked. I still have not received my items, I only received the bracelets that were not personalised and hand chain. I am still waiting to receive the personalised necklaces and bracelet. This is so disappointing as I ordered for this on the 5th of December, spending some good money. Why accept orders knowing fully well you cannot meet up with the demand! I still reached out to yous over the weekend and was told I will get them by Tuesday🥹 The hand chain and bracelet I received look beautiful. However im sad I did not receive my order in full.”

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“Missing part to necklace disappointed as its a Christmas present tried to contact Abbott lyon but as yet heard back ordered in plenty of time very upset”

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“The pictures online looked so much better than the actual thing, only chose a short name on a ring, (6 letters) detail was not ( in my opinion) very clear, was actually in two minds whether to still give it as a present. The information on delivery, was good, kept up to date.”

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“Well I ordered another necklace on the 2nd of December whiich never arrived I paid on Klarna and 1st payment went out on 2nd December. Can I please just cancel it as it’s no good now I will cancel my payment from Klarna thank you”

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“Abbott Lyon have always previously had good quality service, however on this occasion I did not receive this. I was sent the wrong product! This led to my distress and worry over timing and whether I would receive a correct replacement. I thankfully had received the replacement, but was very tight on timing. However this could have been avoided if the correct product was sent initially.”

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“Placed an order on 15th December still not received on 23rd After I emailed was told it had been lost in transit Gift then didn’t arrive in time for Christmas Very disappointed”

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“The bangles I ordered were lovely but they took far too long to come. I ordered on 24 November, my delivery date was 12-15 December and they came on 23 December. In time for Christmas but not for my friends birthday a week before! Not reliable at all. Really disappointed in such poor customer service!”

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“I have not received my jewelry yet. I have sent email requests for an update on shipping and I have not received a reply. I’m hoping the quality and product in general will be worth the hassle of waiting.”

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“Ordered two necklaces for Christmas, one for each of my daughters. They sent both in one gift box. Emailed them to send another box before Xmas. Took a week to get back to me for my address that they already had and to inform me I wouldn’t receive it till after Xmas.”

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“Sorry but I’m waiting for a resolution to a faulty order that was delivered to me. I now cannot give my daughter her Christmas gift so I’m rather unhappy !!”

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Abbott Lyon is rated 4.5 based on 22,835 reviews