Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.33

4.3 Rating 13,136 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 7th August 2025

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Abbott Lyon 5 star review on 5th August 2025

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Abbott Lyon 5 star review on 4th August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am sorry can’t write a review as not received my jewellery have sent you a email to ask where my jewellery is”

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“I’m abit disappointed with my necklace, it seems to be lacking in something and looks black and cheap, and I have bought my daughter some earrings for Christmas which I am regretting now, as I don’t want them to be the same.”

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“I ordered a necklace and bracelet for my daughter’s 21st birthday. The package arrived beautifully wrapped. Unfortunately on the day of her birthday she opened the gift and the bracelet was missing. On contacting Abbott Lynn I was told there had been a processing error. Not good customer service. Very disappointing. I was offered a 10% refund, which I found insulting given my daughter’s birthday surprise was ruined.”

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“I am not too happy that if I wanted to return an item which a just purchased that you advised me the return amount was less than I had paid!!??”

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“Lovely jewellery, however the fact I spent over £100 on 3 bracelets after discounts and still had to pay £5 each for a gift bag (I paid for 2) and they sent the bracelets out in tissue wrap couldn’t even put in a spare box? Won’t be ordering again but they’ll make great gifts thanks”

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“It looks amazing but after not even a month of wearing it sparkle fall off, quality is definitely bad”

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“Still waiting on my first order been over 3 weeks and keep getting the same auto mated response email saying it’s from the bespoke. Range”

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“I was told that my photos for my personalised jewelry had not been pulled through correctly, hence my delivery has been delayed and remains outstanding. As such, I feel I have waited a significant amount of time and it hasn't been the most assuring experience. For such delay/complication, you would expect to be offered some sort of refund/discount”

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“One of the boxes was empty, can’t figure out what it was supposed to be in there. Also the box was scratched which is a real shame.”

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“Ordered a custom anxiety ring following the size guide online. Ring is literally cutting into my skin. Size is so small compared to the finger measured and because it's a custom item I presume no return possible 😞 This really sucks as it is very pretty but also so expensive so won't be ordering a new size. Disappointed”

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“Have brought three items from AL one personalised necklace that was a Christmas gift the clasp broke, however AL did replace it after weeks of waiting for it to arrive the same thing happened! This time I asked for a refund and expressed my disappointment. I was told I could only have a voucher, as this was my daughter’s Christmas gift I agreed this time we went for a completely different item a small pearl necklace it arrived promptly however after three wears it’s started to stretch was once again very disappointed. On contacting customer service they decided that they would once again replace the faulty item and refund me for my original purchase. So my story ends in my favour however I’ve lost faith in the products for the price you pay.”

Helpful Report

Thanks so much for taking the time to leave this review for us and share your feedback. Please be assured that we have passed this onto the relevant department, who will take your feedback on board & look for ways to improve our products and services. If we can assist with anything else at all, please don't hesitate to reach out to our team, where we'll always be on hand to help!

“So disappointed with tigers eye necklace. Ordered 18.20 inch chain its more like a 16. Tigers eye is tiny I was expecting bigger due to price .wont be ordering again from this company also took 3 weeks to come”

Helpful Report

Thanks so much for this feedback on your necklace! I can see that you have ordered the 18-20 inch chain but if you think there may be a fault, please don't hesitate to let us know and we'll be on hand to help you with this😊

“I was really pleased it was for a present and one of the stones is missing from the anklet so I was disappointed”

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“Haven’t even returned my item yet, but it did not arrive when they said it would. Customer service just keeps giving me a tracking number that doesn’t even have any info. Tried canceling, but they stopped responding”

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“Terrible quality, not worth the money! Very disappointed”

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“Hi love the jewellery itself but this is my 2nd time ordering & the boxes came thick with dust & it really takes away the luxury feel for sure”

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“Initially was really pleased with the fast delivery and how nice my 2 rings looked. They are now only a few months old and have both tarnished. They also stain my hands when wearing so can only be worn for short periods of time. Never experienced this with any other jewellery. My sister has had the same issue. Not worth the money spent unfortunately.”

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“I was very disappointed. First of all I was flooded by unnecessary emails giving me pre-recorded updates which had very little meaning and became rather annoying. I only need to know that you have received my order and when it is despatched, the only additional emails I needed would be if there was a problem. When my order arrived I did have a problem in that I had paid an extra £11 for personalisation on a gift bag which was received un-personalised as the required name was not printed on the bag. I contacted you and could not believe the rings I had to jump through to get you to send me another bag personalised as I had paid for. This was such a simple request and I was made to feel that I wasn't telling the truth about the personalisation not being on the bag. Eventually you agreed to send me the bag as I had ordered it. Also I do think that the £11 charge was far too much for a gift bag, which is usually provided free of charge from any other jewellery retailer, and which was not that special anyway. I am not expecting to place any further orders with your company.”

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“Bracelet flimsy chain. Returned on quality issue. Had to chase refund. Then they charge £2.49 for return label and don’t refund delivery either. Poor, won’t be ordering their overpriced, poor quality jewellery again.”

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“Beautiful but keeps coming loose! Disappointed 😞”

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Abbott Lyon is rated 4.3 based on 13,136 reviews