Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,867 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received my delivery”

Helpful Report

I understand this must be frustrating, as promised our customer service advisor is investigating with the courier. We will get back in touch asap.

“3 weeks before I got my order, seems to have got lost in transit. don't understand all the emails saying it's being perfected and then nothing about it being shipped or anythung”

Helpful Report

“No issue with Abbott Lyon for purchase of product however big issue with courier as still not delivered. Courier advises they cannot locate. This was a birthday present for my partner.”

Helpful Report

“Unfortunately I haven’t received my order yet. Delivery date is expected between 7th - 10th Dec. I track my parcel and it’s still in customs.”

Helpful Report

Thank you for your review. Your order is currently going through customs clearance and should be with you soon. We appreciate your patience and are here if you have any further questions🧡

“I am still waiting for delivery.....”

Helpful Report

Thanks so much for your review. Your order is currently going through customs clearance and should reach you very soon. We appreciate your patience and are here if you have any questions!

“Hi I bought the gold necklace a few weeks ago as a special present for my daughters 40th birthday.To be honest I wasn't impressed it's a very very fine chain I was expecting better quality.It didn't even come boxed just in a little paper package and a bag which I paid extra for..very disappointed”

Helpful Report

Thanks so much for taking the time to review for us. We’re very sorry to hear that your necklace did not meet your expectations, especially for such a special occasion. We appreciate your feedback regarding the chain and packaging and will take it into account to improve our products and presentation.

“I love the jewellery. I bought a solitaire ring which I love. It’s lost the gold of the ring you replaced it with no fuss. I received a new one and within a month it’s gone the same. I’m not very good at emails so as soon as I can sort it out, I will try and contact you to see if there’s anything else you can do.”

Helpful Report

Hi Sharon, thank you for reaching out to us! Please be assured that we are sending you an email with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and look out for an email from hello@abbottlyon.com. We look forward to hearing from you!

“I don't understand why you send these emails asking for reviews before orders have been delivered? I have STILL not received my order yet. It was the same the last time I ordered.... receiving an email before my order. You're the slowest company I've ever ordered anything from for delivery. Takes weeks and weeks”

Helpful Report

I'm so very sorry to hear that your parcel isn't with you yet! Having checked on this, I can see that your order is currently awaiting customs clearance in Ireland - it'll be with you ASAP! If we may be able to help with anything at all in the meantime, please don't hesitate to reach out to our team at hello@abbottlyon.com

“I haven’t received my order yet so I’m not sure as to why I was asked to give a review”

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“I was very disappointed with this locket necklace as one of the photos had been stretched and they didn't agree. Would not buy a personalised item from them again.”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with your order! I can see that our team have been in touch about this and we'd love to help you return the locket and reorder with an alternative photo, if you wish! Please don't hesitate to get back in touch with us at hello@abbottlyon.com where we'll be on hand to help anytime.

“i can’t review a product that i have not received !”

Helpful Report

Hi Lisa, thank you for your feedback. We’re sorry you haven’t received your order yet. Please contact our customer service team at hello@abbottlyon.com for an update, and we’ll be happy to assist you with tracking your delivery.

“Not impressed with final product, not what I imagined, ordered on the 14th of October and received on the 5 th of November, lack of communication as to where my order was .”

Helpful Report

Hi, thank you for your feedback. We’re sorry to hear the final product wasn’t what you expected and that the delays caused frustration. There was a delay between our manufacturing and distribution warehouses, which affected your delivery time. As part of our Personalised Promise Guarantee, you’re welcome to return the item if it doesn’t meet your expectations. We appreciate your patience and hope to make this right for you.

“I returned my item 5 days ago I need a refund please”

Helpful Report

Hi Lynn, thank you for getting in touch. We’ve reached out via email to request an image of your postage receipt so we can help track your return and process your refund as quickly as possible. Please reply with that information when you can - we’ll take care of the rest.

“Bought lovely bracelet for wife but is so small have to return it shame as really nice should cater for larger wrists”

Helpful Report

Hi Roy, thank you for your feedback. We’re glad you liked the bracelet design, and we’re sorry it didn’t fit as expected. We appreciate your suggestion about larger sizes and will take it on board to help improve our range.

“I got the gold bangle for Christmas and it was lovely however the catch on it to close it is so flimsy. Consistently opened and fell Off and I ended up losing it. Such a shame as it looked so lovely”

Helpful Report

I am so sorry to hear that you have lost your bangle. This is so disappointing to hear - please be assured that we have passed this onto the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“Haven't received my order so can't review”

Helpful Report

Sorry about that, Tanya! I can see that your order is in transit and is currently awaiting a customs clearance but will be with you ASAP! For any updates, please do not hesitate to reach back out to us at hello@abbottlyon.com

“Had one arrive empty, it was a present for two days later they said they would send a replacement it would get to me, it didn’t so I returned it. Still got charged postage when I had said just refund me it won’t get here. Next one also late as Evri insisted on it being delivered to a person even though it was not a pod. Third one expensive had been on final check for over a week and was latest 23rd another present. Arrived on the 23rd after I chased it. I’ve asked for the postage refund heard nothing.”

Helpful Report

I'm so sorry to hear of these issues, Julie! I have issued a refund for the postage on your order (ending in 126) and have sent you an email to confirm this! I'm so very sorry about this and will ensure that your feedback is passed on.

“I'm still waiting on my delivery from Evri. It's a shame Abbott Lyon rely on such a poor courier service.”

Helpful Report

Hi Natalie, thank you for reaching out to us! If you haven't already, please don't hesitate to reach out to our team at hello@abbottlyon.com. We look forward to hearing from you and checking on your order for you!

“I absolutely love this brand, the jewellery is stunning, I have never had a problem with the actual items ordered. However. I’ve placed an order with you on the 13th of September, the last update said it was being perfected on the 18th of September. I’ve heard nothing back since. I’ve messaged in on your chat spoken with a colleague who said that it was being fixed for delivery I would receive an email with an order number shortly. 5days later still no email or update on my order. Curious I message in again via chat to speak with another colleague who then said my order was actually delayed not being processed to be delivered, no response as to why and no update or information on my order. All your colleague said was that again someone will be in contact with me. Absolutely poor service and communication. This is the second time I’ve had a similar issue whenever I have anything bespoke. Rather annoying really.”

Helpful Report

Hi Rebecca, thank you for reaching out to us! Please be assured that we are sending you an email with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and look out for an email from hello@abbottlyon.com. We look forward to hearing from you!

“It should be made clearer that you cannot get refund on initial jewellery. And that credit note only lasts 3 months!”

Helpful Report

Thanks so much for taking the time to leave this feedback for us! We’re sorry to hear you were disappointed with your experience. We’ll review how this information is presented to make sure it’s easier to find. Thanks again for reviewing and please don't hesitate to reach out to us at hello@abbottlyon.com where we'll be on hand to help, anytime!

Abbott Lyon is rated 4.5 based on 22,867 reviews