Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,131 Reviews

77 %

of reviewers recommend Abbott Lyon

4.2

Based on 8,131 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 28th April 2024

2098

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous bracelet, I absolutely love it. However I am on my second bracelet due to tarnishing and now this one is starting to tarnish too. Also the fastening to make the bracelet tighter is also very annoying! I have to tighten it at least 2/3 times a day as it loosens very easily. Overall a gorgeous bracelet I would just expect a better way to tighten it and wouldn’t expect tarnishing to happen twice when no tarnish is guaranteed!”

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“The item was ok nothing special”

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“Disappointed in this it’s meant to be rose gold and harder wearing it. It’s definitely turned yellow doesn’t come across as good quality”

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“Unfortunately I returned this item as it wasn't up to AL usual standards.”

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“Had a necklace made for my daughter in law with my Grandchildren's initials on it one being a W it keeps turning over to a M but don't go back, they got back to me with a reply to my email to say there is nothing they can do, I have sent two more emails but had no reply, I was asking maybe they can solder the letter to make it stay the way it should, but unfortunately not got back to me.”

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“Am very happy with the gold bangle that I brought as a gift, unfortunately it keeps falling off, due to the clasp coming undone and am unable to wear this as worried it will get lost. I have tried contacting the after sales and had no reply am very disappointed at the customer service, especially as this was a gift.”

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“So the clasp isn’t very good at all ! I try to only wear if going out, as on 2 separate occasions the bangle has fell off, the first time in the high street a lady chased me to hand it back, and the second time again I was reunited with it when my dad found it on his garden path after visiting. It’s a lovely bangle, but am scared to wear it now I have another one that’s the same with the clasp”

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“Products not as advertised”

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“I didn’t receive this charm builder in my package, sent out several emails but no solutions offered. That’s all I can say……Abbottlyon you guys do something asap”

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“I haven't received this yet”

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“I like the necklace but even though the emails say they go through quality control etc the necklace didn't match my order. I think the company is taking on more than they can handle. Customer service was very slow to respond and I still don't have a replacement”

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“I was really pleased with my bag when it first arrived, although it broke within a few days and barely any use. I have emailed Abbot Lyon and nothing has been done. Really not impressed and definitely wont be ordering again.”

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“I am missing one of the charms from my necklace as I ordered and paid for two charms and have had zero response to my emails about how this can be resolved”

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“Service and delivery were quick and easy.”

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“Did not receive my gift bag”

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“Delivery took longer then stated was ment to be a birthday present the letters I ordered the C looks like a G and has got a orange glue mark around it looks rusty”

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“My order was not good pendants ordered was not part of my order”

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“I was initially impressed with my order - clover bracelet, however after only maybe 2 weeks of wear the silver on the clover is coming off and is Turing to a bronze colour despite saying the jewellery doesn’t tarnish . I was going to buy some more pieces but I’m not going to reconsider .”

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“I wore my necklace for the first time yesterday 17/08 and one side broke away from the name. I am very disappointed as I have only heard good things about the quality of your products.”

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“Love the bracelet but the clasp keeps coming undone so can’t wear it for fear off loosing it”

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Abbott Lyon is rated 4.2 based on 8,131 reviews