Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.33

4.3 Rating 13,136 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 7th August 2025

Julie R

Wendy O

Abbott Lyon 5 star review on 5th August 2025

Itohan J

Abbott Lyon 5 star review on 4th August 2025

Joanne L

2684

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order- waited the estimated wait time for the order to come in missing items. When I reached out to have this corrected, an entire new order was created (which I didn’t ask for). I started receiving update emails and once my package reached the US i was then informed I would need to pay the customs charge..a customs charge for a package that was supposed to arrive with my original order. I reached out to the company, was told to begin with that this is my responsibility “as outlined on the website” to which I responded that this was the companies mistake, not mine, so I should not have to pay for this package. They did rectify the situation in reimbursing me for the customs charge. However, the new package came in & it is still wrong. It’s the wrong box and I am missing the wax seal. I will not be reaching out again to have this “fixed” as it takes too long, not to mention, I shouldn’t have to- there should be an entire quality control department to make sure the items being shipped are correct and the entire order. As for the bracelet I originally ordered, it’s nice, definitely not as high quality as I was expecting after viewing the website presentation and pictures. But it will do.”

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“The jewellery was lovely , but the costomer service to send back jewellery was not very helpful , I must have sent at least 6 emails to fined out how to sent back the wrong order that I recieved , was very frustrating to get the right help , would not use yous again for jewellery.”

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“i never got my product”

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“Almost three weeks later and I still haven’t received my order and no updates on my tracking I’m very disappointed as it was for gift , no way of contacting anyone regarding the matter either”

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“I’m waiting 3 weeks still haven’t received it,”

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“I'm still waiting on my chain.”

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“I ordered the necklace before Mother’s Day and got told it would arrive in 7-10 working days. Actually it took a month to arrive or maybe more. I had 3 updates to say it was being perfected and then assembled etc but then I got tired of waiting and chased. When I questioned this I got told there has been a delay and apologise which is good, but then someone else told me that it’s on back order and won’t be dispatched until the 19th April. This contradicts what I was told from the start. When the parcel arrived it was in different boxes and we had to assemble it, this is fine and the necklace is really good but again, this contradicts everything I was told about it being perfected and assemble etc. It’s like it was all off the self items. This is not the service I expected.”

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“Not received...Item stuck in Heathrow airport...no follow up till I notified Abbott lyon & accordingly missed the special occasion I ordered for....less emails prior to dispatch & more attention to delivery journey in my opinion”

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“Although I love the jewellery, the purchase was made for Mother’s Day and guarantee delivery was advertised. The product arrived mid April 2 weeks after which was very disappointing. I contacted them twice regarding the order but the response received wasn’t very satisfactory! You really shouldn’t advertise guaranteed delivery if it’s not going to be!!”

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“I ordered Necklace and earrings on 6th April. I am still waiting for them to arrive so I cannot write a reviw about a product that I have not received yet.”

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“I have not received my item and I’m unable to track it.”

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“Still haven’t received my order . Very disappointed it hasn’t came within given time frame”

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“Still not received my jewellery”

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“I have not received my package”

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“Ordered x2 bracelets with an offer to find after checkout this had been removed and I only received 1 bracelet. Got in contact and they want me to send back the item, to then reorder and have this resent. Terrible customer service and wastage on postage/packaging!”

Helpful Report

Hi Samantha, thank you for reaching out to us! Please be assured that we are sending you an email with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and lookout for an email from hello@abbottlyonsupport.com. We look forward to hearing from you!

“I have tried to contact Abbott Lyon to return a necklace but despite sending 2 emails as requested on their returns policy I still have not heard back from them, very disappointed”

Helpful Report

Hi Julie, thank you for reaching out to us! Please be assured that we are sending you an email with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and lookout for an email from hello@abbottlyon.com. We look forward to hearing from you!

“Had a faulty item , took emails repeatedly of the same questions finally got credit note to which I was by law entitled to my cash refund... got something else just to be told I couldn't use the discount code that was on offer??? Why??? Even paid an extra £50 to add to my necklace I got in the end .. Really not impressed”

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“I want to live Abbott Lyon but have had product issues for the past two times I have ordered. A necklace that I had tarnished so bad it looks awful and when they gave me a voucher to replace the necklace with something new I got something engraved and one of this charms came to me completely messed up. I want Tim love their products but it’s getting hard to because of the constant issues.”

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“I have yet to receive my order and it’s been way too long! I hoped to have it by Valentines Day and now it’s the end of February and I still don’t have it”

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“Daughter lost bracelet as it appears that the clasp broke and it fell off, ordered a new one, stated it would be 5-7 days according to tracker it is still in the UK so quite disappointed, still no sign and ordered on the 13th Feb or just before it can’t remember exact dat, I am hoping this one is stronger”

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Abbott Lyon is rated 4.3 based on 13,136 reviews