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80s Casual Classics Ltd Reviews

4.8 Rating 16,520 Reviews
97 %
of reviewers recommend 80s Casual Classics Ltd
Company Reviews Metrics Info
4.8
Based on 16,520 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read 80s Casual Classics Ltd Reviews

About 80s Casual Classics Ltd:

We have grown to become the largest 80s Casuals store of its kind, stocking classic Fila, Sergio Tacchini, Ellesse, Adidas Originals, & many more brands!

Visit Website

Phone:

01234 851681

Email:

Adam@80scasualclassics.co.uk

Location:

2 Triumph Way, Kempston
Bedford
MK42 7QB

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
John Gill
Verified Buyer
“Shocking. Ordered a xl and a m g9r sent. coat took ages to come,wrong size turned up so had to send back for you to send the right size 1 week later noticed you had refunded money instead of sending the right size.. When I phone to ask why I was told you may of never had the xl in. 😠😠😠😠”
Helpful Report
Posted 4 years ago
""
Verified Buyer
“Very angry. The delivering company is claiming that I have to pay the VAT again.”
Helpful Report
Posted 4 years ago
Niklas Tidén
Verified Reviewer
“Double VAT! After UK left the EU 31 december 2020 you will have to pay to pay VAT twice. First in the UK and and then in the importing country. Good luck with your export UK”
Helpful Report
Posted 4 years ago
Stefanos Karydas
Verified Buyer
“Very very delay delivery I don’t have received my order from 8/12/2020”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Very disappointed with service. Ordered early december. Got item cancelled weeks later and when emailed got a pityful excuse. If the item was not in stock then I could have ordered elseware! Wont be ordering from this site again!! Waste of time!”
Helpful Report
Posted 4 years ago
Hi, As previously advised, the issue with stock was down to a technical fault with our website. Had we known about the issue sooner we would have been able to contact you but unfortunately this was not the case. We're sorry that a technical fault with our website has been perceived as a pitiful excuse but unfortunately sometimes things happen beyond our control and all we can do is rectify the issue in the most timely manner. I can see that we processed a refund for you as soon as you requested this. Thank you for your feedback. Kind Regards, 80sCC
Posted 4 years ago
Anonymous
Unverified Reviewer
“Good morning. I don't understand where my order is; performed now from 21 December 2020? Can you make me understand? Why this delay? Details of Order WEB871276 - Courier 1ZX4951Y6844270863 ?????”
Helpful Report
Posted 4 years ago
Hi, Unfortunately we're currently experiencing some transport issues surrounding traffic issues at the Euro Tunnel but these should be resolved in the coming days and your order will arrive shortly after. As a result of the delays we have refunded your postal costs for this order - should you require further assistance please contact our Customer Services team at sales@80scasualclassics.co.uk. Kind Regards, 80sCC
Posted 4 years ago
Simon W
Unverified Reviewer
“Delivered promptly but unfortunately the post-purchase customer service has been really poor. Their exchange policy is apparently limited to like-for-like exchanges only, this is not stipulated in the Exchange Policy. The company were unwilling to assist in my exchanging my gift for a more expensive product and paying the balance, citing Data Protection issues. As an experienced, responsible, data monetisation professional, I know that is not a legitimate reason. Just poor customer service. A real shame.”
Helpful Report
Posted 4 years ago
Hi Simon, We're sorry that you feel this way. Unfortunately we are unable to exchange items for items of different a different value as we don't have the facility to process this via our systems. We also cannot take payment information from customers directly as all our payments are processed via external handlers (e.g Klarna/PayPal/Amazon). We're sorry that you feel that not being able to work outside of our standard business protocols can be perceived as poor customer service but can assure you that is not the case and would refer you to our thousands of other reviews from satisfied customers who feel otherwise. Your feedback is valued and we thank you for your time. Kind Regards, 80sCC
Posted 4 years ago
""
Verified Buyer
“I made multiple purchases and they always sent me by DHL and everything was fine, but I made this purchase in advance to receive before Christmas and they sent it to me by Royal Mail, I have 17 days to make the purchase and the package has not arrived in my country It is a terrible service and I am very upset.”
Helpful Report
Posted 4 years ago
Hi, We're sorry to hear about this error. Please contact our customer services team at sales@80scasualclassics.co.uk and we will be able to refund your postal costs for this order. Kind Regards, 80sCC
Posted 4 years ago
Chafik Zaddi
Verified Buyer
“Ik heb de Adidas schoenen binnen gekregen alleen de neus was beschadigd en ik woon in Nederland en het is een hoop gedoe om het terug te sturen dus ik heb besloten nooit meer wat bij jullie te kopen en graag wil ik ook geen reclame van jullie ontvangen met vriendelijke groet, Chafik Zaddi”
Helpful Report
Posted 5 years ago
Simon Shaw
Verified Buyer
“Still haven’t receive my order.Was initially told it would be November drop.Now it’s hopefully December”
Helpful Report
Posted 5 years ago
Hi, Your pre-order item was due mid to late November but has been delayed slightly due to the ongoing International pandemic. As we're sure you can appreciate, these are difficult times for everybody and unfortunately these delays in transit are out of our hands. Once in stock, your order will be dispatched and you'll be notified via email. If this is not suitable, please contact our customer services department at sales@80scasualclassics.co.uk and we can cancel your order. Kind Regards, 80sCC
Posted 5 years ago
Stephen Ward
Verified Buyer
“still not heard a thing about my order!?”
Helpful Report
Posted 5 years ago
Hi, Your order is for a pre-order item which we are expecting to arrive in stock in the coming week. Once in stock we will notify you via email along with your tracking information. I hope this helps. Kind Regards, 80sCC
Posted 5 years ago
Anonymous
Verified Buyer
“It’s still not here so???”
Helpful Report
Posted 5 years ago
Hi, Your order is a 'pre-order' for an item we are expecting to arrive in stock today. Once we receive these we aim to dispatch the same day and will notify you of your tracking information via email. I hope this helps. Kind Regards, 80sCC
Posted 5 years ago
Mark Bell
Verified Reviewer
“Bought a pair of trainers, they have been worn a dozen times and have split in the mesh already, I was expecting better quality from Adidas and for the price.”
Helpful Report
Posted 5 years ago
Hi Mark, This doesn't sound like the quality we'd expect from Adidas either. If you contact our customer services team at sales@80scasualclassics.co.uk they will be able to put this right for you. Kind Regards, 80sCC
Posted 5 years ago
Anonym
Verified Buyer
“Keine Bestellbestätigung erhalten, kein Login in Kundenkonto möglich, kein Passwort Reset möglich. Bestellter Artikel wurde dann von mir storniert, darauf keine Antwort vom Service... Deshalb nicht empfehlenswert”
Helpful Report
Posted 5 years ago
Diane Marshall
Verified Buyer
“I dont think I will ordered again,because I ordered a sweatshirts and didn't fit so sent it back for a different size,the cost off deliver, return and delivery cost me 15 pounds and I could have from another site cheaper”
Helpful Report
Posted 5 years ago
Hi, Whilst we don't cover the cost of returns, we do cover the additional delivery cost if your item has been exchanged. If you have been charged for the additional delivery then please get in touch with our customer services team at sales@80scasualclassics.co.uk and they will be able to put this right for you. Kind Regards, 80sCC
Posted 5 years ago
Anonymous
Verified Buyer
“Never arrived next day even though I payed for the service so I cancelled my order and ordered though another company and they arrived in 3 days and it was free”
Helpful Report
Posted 5 years ago
Hi, we're sorry to hear that your order was misplaced by the courier (they subsequently found this and returned the order to us due to it being refunded). We accept that on very rare occasions the courier companies we use may have issues beyond our control but are happy to say that these are few and far between. We can only apologise that your order was delayed in this manner. Kind Regards, 80sCC
Posted 5 years ago
Alan Owen
Verified Buyer
“Very shoddy looked like a FAKE”
Helpful Report
Posted 5 years ago
Hi, We're sorry that you feel this way but can assure you that we don't deal with fakes (please refer to our countless positive reviews from other customers, a large proportion of whom are collectors). Not all of our items are everybody's cup of tea and we're happy to see that you've utilised our flexible returns policy to send back the item you weren't happy with for a full refund. Kind Regards, 80sCC
Posted 5 years ago
Anonymous
Unverified Reviewer
“I got a pair of Levi jeans and they were fakes”
Helpful Report
Posted 5 years ago
Hi, We can assure you that this is not the case as we do not deal in fakes but if you return the item to our customer services department we can look into this for you. Please provide us with more information by emailing us at sales@80scasualclassics.co.uk Kind Regards, 80sCC
Posted 5 years ago
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Verified Buyer
“hello i received my items fine but you did not take the money out of my account when you should of but three weeks later resulting me in overdraft charges meaning i also had to borrow money later to cover it not happy”
Helpful Report
Posted 5 years ago
Hi, We're sorry to hear about this delay in taking payment. We have raised this issue with Klarna who manage our card payments and hope to have this issue resolved in a timely manner. We're glad you're happy with your items and thank you for your feedback. Kind Regards, 80sCC
Posted 5 years ago
""
Verified Buyer
“Too small i would also like a different colour. Could i change them.”
Helpful Report
Posted 5 years ago
80s Casual Classics Ltd is rated 4.8 based on 16,520 reviews
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