“Purchased an engine through your site. Engine was no good and had to scrap the car after spending £1300 on labour. Got a partial refund for the engine but I’m still heavily out of pocket.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I ordered a door actuator for my Mazda ,I received the wrong one ,I phoned up twice about a return label which I was assured was on its way stil no lable this was a week ago,can you sort this out please.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I paid for my part since 6th Feb and it has not arrived. If I call they tell me it’s on the way. Ive raised a dispute with my bank now for a refund. This Foreign car spare’s are terrible.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Introduced to foreign car spares.Ordered front bumper and wing for Suzuki alto 2009.paid £200 over phone. No email receipt as asked for.did not receive items on agreed date.asked for full refund.informed 25percent handling fee applied.what handling fee.didnt received item.inot happy.informed credit card company to claim money back under section 75 not received item and possible fraud.tried to contact 1st choice to sort out. kept getting passed on to other phone numbers to sort out refund.not their area.not good enough never use again.dreadful service pure scammers.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
We are an internet based company, so if you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 09/02/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Apart from sending the wrong colour of part after I sent a photo of the part required and the colour. Your after sales service is shocking. Asked about your return policy for the part and received an Email stating “You’ve got 2 weeks to return it” no other information”
Hi
Thank you for your recent review. We are a Parts Location site and do not actually supply parts ourselves. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 14/01/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I bought fuel pipes and when I received them they were corroded. I did contact the seller who didn't respond or acknowledge they had sold faulty parts”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“If I could give them no stars I would . I ordered a part from A&C Spares Auto Salvage, The only E-mail I had about the part was, that it had been paid for. There was nothing to say that it had been dispatched, no tracking number and no delivery company name. After waiting 3 weeks for delivery of the part I phoned A&C spares, the delivery company didn't know where the part was. As I had no proof of the part being sent I expected a refund, which I have not received from A&C Spares. If this is the sort of company 1st Choice represents, then I certainly will not be using them again.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Chose the lowest quote for a replacement manual gearbox for a Citroen Picasso
Installed professionally with new clutch and flywheel but Ist gear not engaging properly. This has proved very dangerous at junctions forcing me to cut my losses and sell the car losing £1500 in the process. The warranty was meaningless as labour costs to remove the faulty gearbox would far outweigh the price initially paid .p”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I ordered, replacement radiator, it arrived damaged. I then had the confusion of who sent it from where?
I am being sent a replacement radiator now which means I have cancelled my garage booking now .
I have received and oil cooler and I’m still waiting for a water pump……..”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“The gearbox delivered from the breaker yard was falsely advertised as fitting my car which is rear wheel drive the gearbox supplied was front wheel drive the car I required the gearbox for has never been made in a front wheel drive version and the gearbox I recieved is from a completely different car”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Not a great experience, i had a quote from JB AUTO in Bury, they sent the wrong model part even though I put my reg number in the search and when i contacted them they were very rude and agressive. They will not cover return postage to return part avaid JB AUTO in Bury AT ALL COSTS!!!!!!”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 16/01/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“They still have not prepared the part that I paid for over a week ago. They won’t even let me go to their site and pick it up. They have wasted a lot of my time and I am a taxi driver. This is very poor service and I am not happy at all.”
Hi
Thank you for your recent review. We are a Parts Location site and do not actually supply parts ourselves. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I ordered an alternator from one of your suppliers on the 21st of December and up till now I haven’t heard from him. I have tried calling his line and keeps sending me into voicemail. I am so disappointed.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Had nothing but trouble with the company’s off this, first one sent out the wrong engine and still waiting on a refund, second one was meant to have the engine delivered 3-4 days ago and still hasn’t arrived therefore I won’t get my car back before Christmas, I will not recommend anyone to this website to get any car parts in the future”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
