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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“I'm very disappointed at the rate of the delay. Noone has seen the car part as delivered late.. The recipient had already left when the part was delivered. She is in Africa as I speak and no idea what or where the part is”
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Customer Care - 1st Choice.
“supplier sent wheel from wrong car checked via part number un willing to to do anything yes it fits but it is the wrong ofset and wrong j number i said i did not mind the design as long as it was the right wheel for the car, this comes from hyundai santa fe.Wasted money will not use again and would not recomend”
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“i havent even received my part still, and i am getting a email asking for a review
the company haven't communicated well at all, have been told its coming today for a week. first they said the courier damaged my engine i asked for a refund and now they saying the cant get hold of the courier but the engine is on the way.
wont be using again”
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Customer Care - 1st Choice.
“I purchased a gearbox from Bradford Auto Breaker Ltd. which was advertised and confirmed as the MVT model. My mechanic has now installed it, but unfortunately it is not the correct model.
The gearbox is not the MVT model as described.
The installation alone cost me £500, and I am concerned that removing the gearbox will incur significant further costs. This situation is very difficult for me, as I bought the gearbox on the understanding that it was the correct MVT model, which Bradford Auto Breaker Ltd have confirmed.”
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“I have paid for my gearbox but still haven’t received it from A+C Auto salvage (uk) LTD and been given several dates of delivery and nothing has arrived going to wait 1 more day before contacting my bank to claim payment back for gearbox payment that I paid very disappointing.”
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Customer Care - 1st Choice.
“I cannot fault the 1st Choice platform, but I can fault the suppliers on the platform. Dealing with MGS AUTOMOTIVE LTD was an unpleasant experience. Initially, I was told the part was in the UK, then after challenging this statement, they admitted the part was coming from Spain, but do not be concerned as "we have a fasttrack courier who can get it into the country in 3 days". I agreed and paid for the part. After 2 weeks (10 working days) not hearing from them, I enquired about the delivery of the part, only to be told it has been "stuck in customs". After a further week, I enquired again, only to be told the part arrived damaged and therefore they cannot supply the part and I will be refunded. The only highlight of this experience was that I was refunded, the 1-star review is for the unpleasant experience and the waste of my time and leaving me without a car for 3 weeks due to their incompetence.”
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If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“I was sent the wrong window regulator (£72) by a 1st choice supplier. As my garage could not fit it (after removing the broken part) I have £79 extra cost to put the window back again as I needed the car. Although I got a refund for the 1st choice part, I could not get any compensation from them for the garage cost....”
“I’ve tried to return faulty door had no help ! It Will cost more to return or same as the door price! I was told it was in mint condition but it’s very rusty and cost a lot of money !”
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Customer Care - 1st Choice.
“Ordered and paid for part. Spoke to rep the next day to confirm delivery date. After 7 days and lots of unanswered messages and calls i am told they don't have the part!
Very unprofessional.”
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We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Shocking service - faulty seatberlt sent, told a replacement was sent. No tracking number forthcoming so clearly BS.
Have told me to return the original from 4 weeks ago at my expense.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 04/08/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Part was ordered and paid for but subsequently cancelled same day due to incorrect part advertised by dismantlers. However, the cost was still deducted from my bank. After numerous requests for a refund and no response from 1st choice 12 days ago. My bank is now chasing refund.
I would not use 1st choice again.. beware. !!”
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Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“29th of July paid for a replacement 2015 engine, The delivery was initially promised within 3–5 working days, but the item did not arrive until more than a week later.
Upon delivery to my garage, it was confirmed that the engine was not the correct model. Specifically, it was a 2012 engine, and several parts and the engine code did not match my vehicle’s specifications. As a result, my mechanic advised that I return the engine.
I contacted Vauxhall Spares Ltd multiple times to discuss the matter. During these calls, I was treated rudely by various staff members. Despite forwarding a detailed report from my garage and requesting either a correct replacement or a full refund, I have no response.
Since then, I have made several follow-up calls to the company, during which I have continued to experience unprofessional and dismissive behavior. I have repeatedly been told I would receive a call back from either the manager or an engineer—yet no one has contacted me.”
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
