“Purchased shock Absorber and spring for a Mercedes Benz. Prestige All Parts called me 8am in the morning to tell me they had tge part then harrased me another 5 times until I broyht the part with calls left ring and centre. So I brought the part on Monday morning at 9am. All paid for they promised it would we with me in 2 working days. 5 working days later its still jot arrived. Their courier APC who I've never head of tried to deliver to someone's house when the part was clearly going to a garage. With clear delivery instructions. 1st Choice have been great. But Prestige All Parts are terrible to deal with, rude, harassing with all the cold calls, slamming down phones on you. Absolute bellends, shame they are 200 miles away or I woukd have gone up there directly and delt with them face to face. Shows how rude someone can be on the phone. But when you send the Heavys in they are pussys.”
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“Utterly useless. I thought I was getting my part only to find eventually they didn't have it. I was waiting long enough.
Now am left in limbo as to where can I find what I'm looking for.”
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Customer Care - 1st Choice.
“I ordered the part, the company that was selling the part called me to ask to pay over the phone, even though I had done this via PayPal 2hrs before. That night the transaction was cancelled and refunded.”
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Customer Care - 1st Choice.
“Not happy atal was sent wrong part which was for MOT he said it was 2015 proof of part he sent 2013 so car stuck in a garage tried ringing no reply I now have to buy one from eBay and I want my refund please I will be ringing until I receive it did speak to him on the day garage tried to fit after that no response.”
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“1st Choice spares found a part with Specislist Auto services. I then paid for the part & delivery in full. I waited several days with no acknowledgement of receipt of funds or delivery of part. I called & emailed S.A.S with no response for a week. 1st Choice Spares told me to contact PayPal to rectify the issue. Please be aware that 1st Choice Spares offer no help in disputes.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 16/03/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Service was good but my wing mirror cover was painted the totally wrong grey I am so upset I gave the registration number and the vin I would like another one at no cost please advise.....”
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Customer Care - 1st Choice.
“Well I purchased a washer bottle for my car. The item hasn’t turned up I’ve tried contacting 1st choice for help. But what a surprise they are not interested in helping me.”
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Customer Care - 1st Choice.
“All I can give is one star because there is no option for 0 star. I have purchased a car front door from Derby Auto Salvage Ltd. They assured me by a WhatsApp voice message, no damage, no scratches and no dents which is not true. I have received it with one damage and many chips and dents. I found this trader is not trust worthy. I am disappointed and not happy with this purchase, so take care when you have a deal with them.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 25/02/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“Bad experience. I purchased Car Alternator from this service, up till now, no delivery and no communication from the seller to me. I am left in Limbo.”
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“Company sent me what seemed like a good quote. Asked for pictures to check that it was for the correct side of the car. Got pictures. Confirmed purchase based on this. Got a call to say the part was for the other side of the car and I needed to pay 30% more. Almost approved this additional cost but was told as the last minute it was damaged. Requested a refund 14 days ago and still not received it. Contacting my credit card company for an indemnity claim. Really dodgy dealing.”
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Customer Care - 1st Choice.
“I ordered a bumper on the 6th and paid in full after being told it would be dispatched on the 9th and delivered on the 11th. After contacting the number provided, I was informed it had not been dispatched and was told to contact 1st Choice instead, which was unhelpful. I was also promised a tracking number that never arrived. The price was later increased from the original quote without proper explanation. Poor communication and delays have made this a very disappointing experience.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
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Customer Care - 1st Choice.
“Faulty part. Waited almost 2 weeks to get the part only to get a defective part. Wanted to return as per guidelines. The seller hasn’t responded even after numerous emails”
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Customer Care - 1st Choice.
“Here's a review you could use:
---
**Rating: ★☆☆☆☆**
I ordered a part 10 days ago and am still waiting for it to arrive. The service has been really disappointing. Communication has been lacking, and I expected a faster turnaround. I won't be ordering again unless this issue gets resolved.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us yesterday on 26/01/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
