“I bought fuel pipes and when I received them they were corroded. I did contact the seller who didn't respond or acknowledge they had sold faulty parts”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“If I could give them no stars I would . I ordered a part from A&C Spares Auto Salvage, The only E-mail I had about the part was, that it had been paid for. There was nothing to say that it had been dispatched, no tracking number and no delivery company name. After waiting 3 weeks for delivery of the part I phoned A&C spares, the delivery company didn't know where the part was. As I had no proof of the part being sent I expected a refund, which I have not received from A&C Spares. If this is the sort of company 1st Choice represents, then I certainly will not be using them again.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Chose the lowest quote for a replacement manual gearbox for a Citroen Picasso
Installed professionally with new clutch and flywheel but Ist gear not engaging properly. This has proved very dangerous at junctions forcing me to cut my losses and sell the car losing £1500 in the process. The warranty was meaningless as labour costs to remove the faulty gearbox would far outweigh the price initially paid .p”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I ordered, replacement radiator, it arrived damaged. I then had the confusion of who sent it from where?
I am being sent a replacement radiator now which means I have cancelled my garage booking now .
I have received and oil cooler and I’m still waiting for a water pump……..”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“The gearbox delivered from the breaker yard was falsely advertised as fitting my car which is rear wheel drive the gearbox supplied was front wheel drive the car I required the gearbox for has never been made in a front wheel drive version and the gearbox I recieved is from a completely different car”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Not a great experience, i had a quote from JB AUTO in Bury, they sent the wrong model part even though I put my reg number in the search and when i contacted them they were very rude and agressive. They will not cover return postage to return part avaid JB AUTO in Bury AT ALL COSTS!!!!!!”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 16/01/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“They still have not prepared the part that I paid for over a week ago. They won’t even let me go to their site and pick it up. They have wasted a lot of my time and I am a taxi driver. This is very poor service and I am not happy at all.”
Hi
Thank you for your recent review. We are a Parts Location site and do not actually supply parts ourselves. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I ordered an alternator from one of your suppliers on the 21st of December and up till now I haven’t heard from him. I have tried calling his line and keeps sending me into voicemail. I am so disappointed.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Had nothing but trouble with the company’s off this, first one sent out the wrong engine and still waiting on a refund, second one was meant to have the engine delivered 3-4 days ago and still hasn’t arrived therefore I won’t get my car back before Christmas, I will not recommend anyone to this website to get any car parts in the future”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive any quotes first time round, it's likely your parts were not available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“1st choice communication has been poor with significant delays in keeping customers updated on issues regarding their orders. They do not provide regular updates or solutions despite chasing several times. 1st choice should also review their suppliers to determine suitability and keep their customers aware of ongoing orders. It feels they are good at communicating when purchasing orders but aftercare is shocking!”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“They are very dishonest and never answering calls. They sold me a Bmw i4 door the was advertised elsewhere much cheaper they where keep saying Manager will match the difference for you but I talk to them afew times for refund the difference but the were lairs never use them again ripped me of !! No recommend at all”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Very bad experience. Send us damaged and not working part . Hart to deal after with the supplier, only promises and never send a new part or return the money so far .”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Our records show that 10 breaker's quote were issued for this car parts request. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
All the best
Customer Care - 1st Choice.
“So, my story begins when I used this company to source a car part. The quote I received came quickly, and a business called Hancock Salvage quoted me £173.00 for the part which I accepted. Then two days later, I get a call telling me they could not remove the part, so they were going to offer a refund. That refund never materialised in my account. Text messages saying so, just got shunned by Hancock Salvage.
Now 1st Choice Spares UK Ltd. The reason I trusted this site was because it had the option to report problems with suppliers. When I came to use this reporting method (Claiming it would be answered within 1 day), I have not heard anything back after 48 hours. Complete communication silence and £173.00 down.
Assurances claimed on 1st Choice Spares website, do not amount to anything!!!”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 14/11/2024.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.
We understand that the refund has now been actioned, and the funds should be with you in the next couple of working days.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Bought and paid for a heater blower, delivery was promised in 2 days. Nothing arrived , apparently they couldn't find the item but couldn't be bothered to tell me. Had to chase them for my refund twice, not impressed , wouldn't use again”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I ordered my spare parts last Tuesday. Was told they’ll be delivered between Wednesday and Friday . Till today I haven’t received them. I explained to them that I rely on my car for work and I don’t get paid if I don’t have a car but still it didn’t change anything. They keep telling me the spare parts will be delivered. Starting to think that I was scammed.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
