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Customer Care - 1st Choice.
“I ordered a used gearbox for my driving school car. I placed the order after finding MGS Automotive via the 1st Choice Spares website.
I was informed that estimated delivery was 5-7 days - “but most deliveries are completed within 3 days”. After 14 days and having to make numerous phone calls and emails the gearbox still hadn’t arrived. They claimed that they were having problems with their courier service. I received a terse email from their sales manager, correcting me for mistakenly stating that I’d ordered a reconditioned gearbox instead of used, but he failed to apologise for the delay in delivery.
I finally gave up waiting for the gearbox to arrive after 14 days and asked for a refund, which was paid into my account in 24 hours. I now have to order another gearbox from another supplier.
My car is still in the garage and I have been having to pay for a hire car to keep working.
I would avoid using this company if you’re hoping for a quick turnaround. Seriously bad service!”
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We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“terrible service ordered and paid for a part over a month ago which I never received phoned twice and emailed for refund still waiting poor customer service”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with a supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Sold a faulty gearbox with warranty of 4 month now blaming the mechanic who fitted it never ring you back when they say they will now taking it to small claims court”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“MGS Automotive Ltd
Unit 4 Melville Rd Macclesfield SK10 2BN
Tel: 01625 304050
I very disappointed with MGS Automotive
They told me that delivery is 3-5 days and has been delivered after 7 days
I tried to contact them and the costumer service very rude
Not recommended”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Still awaiting refund of £275 for part not supplied several weeks on. Just given runaround from breaker involved and 1st choice spares . Absolutely disgusting customer service. Avoid at all costs . Paid using their unipass secure payment in the hope money could be recovered but no . Complete scam .Robert Mitchell”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 09/05/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.
The part was delivered by their courier [with a photographic record], and the breaker has also offered to send out a replacement part.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“I order a part on the 5th of May, made a payment and have not teceived it. It said l would get it within 2 o3 working days. I have contact by phone and email to request a tracking number and later on to get a refund. No update or resolution”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Ordered and paid for parts with eco euro parts by telephone and they told me they had the part in stock. Left them three messages to get in contact with me but no reply. After 7 days received an email from 1st choice stating that my payment was being returned as they could not supply the part. Badly let down by eco euro parts. Will never ues them again. 1 star rating refers to eco euro parts as communications from 1st choice were good”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty or incorrect. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“I've found this to be a very frustrating experience...my daughter's car broke down in Cambridge. We live in Essex. After recovering the car to a local garage, it was discovered that the clutch and gearbox had gone! The garage receommnded that I contact 1st Choice Spares for a replacement gearbox. The car is 15 years old and not worth a great deal of money.
I ordered a replacement gearbox from A&C Auto Salvage, based in Bolton. They had been with 1st Choice Spares for almost 20 years.
I ordered the gearbox on 07/04/2025. It arrived at the garage on 11/04/2025 at 6pm, when the garage was closed. It was re-delivered early the following week and was fitted to the car on 16/04. I received a call from the garage to explain they were unable to engage 3rd gear and there was an issue with the synchromesh. They explained that if I contacted A&C Auto's, they should contact the garage via video call and they wouyld be able to explain exactly what the issue was.
As of today, A&C Auto's state they are 'too busy' to call the garage and frustingly, the garage have also given a similar response.
The gearbox came with a 3-month guarantee.
My daughter has been without a car for over 2 weeks and the saga continues...”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“1st choice spares do not consider customers, you can complain for ever and nothing gets done. Recommended supplier is a scammer who blatantly lies and once has your money refuses to answer messages or calls Buyers beware this setup is a scam”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us, and we contacted the breaker on 14/04/2025 11:52:48.
The breaker replied on 14/04/2025 11:56:40.
We then notified you on 14/04/2025 13:27:32.
You updated the complaint today at 22/04/2025 11:10:32.
We contacted the breaker at 22/04/2025 11:27:05 and are awaiting a reply.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordered a VW polo part from one of your suppliers through your website. I supplied the OEM number and once the part arrived it was completely wrong and not suitable for my vehicle. You agreed to refund it once I had returned it. It's been confirmed as received back but no refund yet, been waiting for several weeks. Communication has stopped since the part had been received back. Would not recommend”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordered through 1st choice spares. Had seen an ECU unit in Italy but didn’t want to take the risk. Was sent the exact same ECU I’d seen on ebay but for money. Very dissatisfied.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Extremely poor and non professional. They took the money and never delivered the part. They keep making excuses, terribly lame excuses for why they have not sent the part and they refuse to give me a refund. They seem very shady the way the speak on the phone, keep changing their names and keep shifting blame to other people who are conveniently not in the office when I call. They seems to be running a money laundering kind of scam business. Please stay away from them. They need to be reported to the police as they are most probably running a money laundering business rather than a genuine car spare parts website. STAY AWAY FROM THEM!!!!”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Not really, both items had to send back , both items they stated I have to pay carraige back and a 25% handling charge. Jaguar spares state that a 2017 Jaguar XE PORTFOLIO REG. OU67 WWO was fitted with XENON+ LED Signature Headlamp so why was I sent a 2015 year headlamp. Same with the bumper Jaguar Spares state that reg was fitted with headlamp washer cutout so why did they supply one without stating it was my fault for not requesting it what is the point of supplying the Reg No. When they take no notice an supply any old thing”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Our records show that three breakers' quote were issued for this car parts request.
Quote #1 £66.00
Quote #2 £124.00
Quote #3 £59.00
Please log in to your account to view the details: https://www.1stchoice.co.uk/login
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“NOT HAPPY. Was given a quote on a Fuse box that I excepted but the item never arrived and I can't get a refund from the seller and they are ignoring my messages”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
