“I have used this service over the years and have always been satisfied and recommended it to many people.
Recently I purchased a rear bumper for my Lexus RX450H. I received it properly wrapped up and did not unwrap it on arrival to confirm its condition. I knew it is a used part and will have some scratches which were acceptable. When I delivered the bumper to the Body Shop a crack was discovered on the bumper. I contacted the seller and they requested an image of the damage which I sent by email. The seller responded by saying it was damaged in transit and also I should have checked it on arrival. The body shop is charging me an extra £30.00 to fix the crack. The seller told me to send back the part for a refund. I would have to pay the postage. I was expecting the seller to offer some discount to go towards the repair. They offered a fiver. We ended up with no solution and I footed the extra. That was my experience with this particular seller.”
“Good system for sourcing used parts. Sadly the window motor suppled was not exactly the same as original and doesn’t work from the switch in rear but only the driver’s control. Having paid for a garage to fit this it isn’t cost effective to remove and return to the breaker’s who supplied it. Disappointed as they used car reg to identify the part needed.”
“1st Choice Spares offer a great service to avoid excessive costs on parts for older cars. In my case, it was an alloy wheel for a Range Rover Sport. Finding the part was easy and quick, and the response of the specific breaker for the part was great. The only reason for not giving a 5-star review was the courier/logistics of delivery. The service paid for was a next-day delivery but it was the 3rd day before the wheel was delivered. The issue was with the courier process.”
“Dreadful service .
Part supplied by Foreign Car Spares was not only incorrect but looks like it`s been stored underwater for months.
Told them immediately it was wrong , couldn`t have cared less .
Spent 2 weeks on daily phone calls trying to get refunded.
1st Choice act as brokers so not particularly influential in helping THEIR customer get his money back”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us 2022-12-10 08:43:56.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“After failing to find a vital part for my Hyundai - even local dealers didn't have one in stock - I tried 1st Choice Spares and was delighted with the result. At least 5 companies offered to supply the part and all at a price considerably below that asked by Hyundai dealers. I choose one supplier from the list presented and received the item promptly and in good condition. Excellent service from both 1st Choice Spares and Bury Recycle Motor Spares.”
“got a back axle for a berlingo van it took a while to source the right one but thanks to your team chasing it up for me we got the right one, especially, Matt who dealt with me in a pleasant and professional manner”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“Really quick and easy to use, I wasn't bombarded with follow up emails. I ordered the part from the lowest priced supplier and it arrived a few days later. I'd certainly use 1st Choice again”
