“My last couple of purchases through first choice have been shambolic
Both suppliers taking payment for items they obviously don’t stock then waiting days before we find out there not coming then got to wait for refunds
Last supplier lost our part but miraculously after waiting 12 days it turned up just left in our complex without anybody letting us know it was there
I”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“great site i have used it on a number of time,s and has never let me down they have come up with the part,s i required every time and at amazing prices”
“I sent my Item back in 3 weeks time without any issues because it was not suitable as they guaranteed to return the item at least 30 days. I have received £90 out of £129.50!. When I asked for my rest of money! He was unreasonable and so rude to answer my questions as a business person. Definitely I would not recommend. Please think at least twice if you would like to take any purchase.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“The lamp was in terrible condition and reflector had been painted over with silver paint.had I known this when it was ordered I would not have been prepared to pay as much for it.the seller knew that it was in poor condition and I would have expected them to contact me before it was shipped”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordered and identified the part and made sure it was the right part using the registration of the car, Ahmed said he had one and will put it in the post, the part duly arrived the next day so i would give this company 10/10 for service and efficiency!”
“Good experience. Found what I needed on their second attempt. Very efficient and friendly on the phone. Parts arrived a few days later. Would use these people again.”
“After a few weeks of searching for an ECU for my 2006 Vectra, I found this website and within 24 hours of submitting my requirements, 4 quotes were received. I wish that I had found this site earlier then perhaps I could have had my car back sooner. All in all a very good search tool that can be used with a minimum of effort. Will most definitely use it again if the need arises.”
“I am very dissapointed that you dont check how dishonest some of your clants are just spent £135 on a mirror from AHH MOTORSOULTIONS after 2phone calls 2 e mails still waiting for my after 3 weeks what a con”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
