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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“I didn't recieve the part and after calling you said you would chase it up but haven't, I was hoping to get the car finished friday gone ,very disappointed”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Got gear box as described within 2 days. Driver couldnt get it off wagon because it was on pallet not suitable for pallet truck .he had to smash pallet. Found garage to fit it. Replaced all oils etc. Started up was going straight into limp reverse and 2 nd gear . Drove it home in 2nd gear this has since changed to 2 nd to 3 rd changing fault where it gives a horrendous rev and either goesinto limp mode or some times changes not impressed, cost me £350 +£80 for oil.rang mjm to ask why and was told the person who test drove doner vehicle would ring me back. Sill waiting ,what i expected ibought this box because it was tested and guaranteed knowing cost is inhibitive to remove and return .been told 3rd gear clutchshot .I will have to live with it.till such times i can get something else. Edward seikrk.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Utterly useless, even when I got a response saying a company had the part, I would contact them directly and the did not have the part.
This happened on several occasions wasting my time and money, save yourself the pain and look for the breakers directly.”
Thanks for your recent feedback.
The nature of recycled spares is that they are not always available.
This is especially so for rarer car models from ten years ago. The amount of such vehicles being broken for spares will be small, and getting smaller as time goes on.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not available on that day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically. Our enquiry service is free to use online.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
Customer Care - 1st Choice.
“Wrong and bad conditions DPF was delivered. Very Rusty and doesn't fit properly which it has costed me more money and time to be left on rim for longer till another part is delivered..”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
It also depends on whether the parts are available and those in short supply, can sometimes come with a premium.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
“The company who I got a quote from (Belgrave auto spares), took payment over the phone but never actually took the money out of my account....then lied on 3 occasions and told me the part had been sent, when I called them a 4th time they told me they would be sending it tomorrow, meaning it was never sent on all of the previous occasions I called. I have now been without a car for 6 weeks due to having to source the part elsewhere. I would never use this service again.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We note that the contact details used with this request have only appeared once on our system, on 05/01/2021. So we are not sure about the six weeks reference. It may be that you also used a similar service.
That said, we do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“ABSOLUTE RUBBISH. Ordered a part and was assured it would be dropped off at repair shop within 48 hours ( it was local ) 9 days later it still had not arrived. Upon contacting them they said it was with the courier and then they disputed when I ordered it even though it was on my credit card statement and after very little dispute they credited my card without checking with the courier. I have had to reorder from elsewhere but I will now be without my car during Christmas. What a rubbish company AVOID LIKE THE PLAGUE !!!”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“This score is not based on the this specific service but the supplier that has been engaged as a distributor. Firstly, they sent out the wrong part, since then I have constantly had to phone them to see if they are able to supply the correct part. On two separate occasions I have been advised that the correct part will be sent out. As I have not yet received the correct part I phoned back today (14/12), having been told that I would receive The part by the end of last week, only to be advised that they are are trying to source the part. I have also been advised that I would receive return calls, which never materialised. Very disappointed with this poor level of service”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“needed an electric window motor for a 2008 VW Polo.Got a Quote from Macclesfield Spares for £177 for a used one.Called my Local Volkswagen Main Dealer and got a new one for £161.”
Thanks for your recent feedback.
Our records show that three breakers' quotes were issued for this car parts request. Two of which were substantially cheaper. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
All the best
Customer Care - 1st Choice.
“Initially the site was good and I had 2 of its recommended suppliers contact me about my engine request. I contacted and paid the supplier but the engine never arrived. When I contacted 1st Choice after being unable to contact the supplier I was only then informed that, they also had been unable to contact this supplier for several weeks and had removed them from their supplier list! I am now having to try to recoup my money through my bank with 1st choice offering very little with regards to help or assistance.”
Thanks for your recent feedback.
We blocked the breaker after being made aware of the issue, so they have been fully excluded from our network.
As we had to advise you, the only and best advice anyone can give in this unfortunate and thankfully rare situation, is to dispute the charge with your bank/card and report them to the police. We provided all the information and links to various agencies that we could.
All the best
Customer Care - 1st Choice.
“Hi I’m not very happy with the service I got from Cosmo auto services it had taken 2 weeks to tell me they had problem taken it of the car so it won’t be available”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Don't waste your time !
Twice we ordered a part, twice we paid for part, twice it's been a waste of time, first Company sent incorrect part, then they said they were sending correct one out, then they didn't have it, eventually got a refund..... 2nd Company contacted us, said they had it, we paid for the part, then suddenly the part had seized up so have to make a refund.... still waiting !! total waste of time !”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I contacted VW & Audi Spares Specialist Dismantlers Oldham to discuss returning unused goods for a full refund and found them to be misleading, and unpleasant in manner. They tried to wriggle and not accept consumer rights re 14 days refund. They advised that I post back parcel and they would charge 25%.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
