“Terrible .was told my part would arrive within three to five working days . Its been nine days since I ordered it and have just had an email to say it could be up to another five working days.”
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Customer Care - 1st Choice.
“I ordered coil springs for my car on Thursday 6 June via yourselves from MG automotive Ltd. I was informed when I paid the parts would be with me in 3 to 5 working days. Today,over a week later I contacted MG Automotive and asked about when they would be delivered, extremely disappointingly, I was told they had not been dispatched yet. My cat is off the road while I wait on these parts,this is a shockingly poor service. Perhaps you can help?”
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“Msg never sent a part. I offered them to collect they said no they don't accept collection. Then 10 days later they told me part missing in transit. Fake because they never even sent the part.
Waisted money and time .lost job's as my van is still not fixed. After 10 days I now have to wait 5 extra days for my refund... maybe first choice are OK but the people doing listing are scam. I would not recommend anyone buy from MSG Ltd..”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“Do not waste your time with this! The site is fraudulent at best only knows what they will do with your personal information.. parts confirmed over a few calls and emails paid got a receipt then nothing no contact no refund and I'm still on the search for the parts required waste of time and money”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 20/05/2024, and we updated you by email on that day with a reply from the breaker.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. We have appended this review to the complaint log. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Wouldn’t recommend dealing with this company sourced a engine paid by card then they phone back to say you have to pay by bank transfer we don’t take card payments when your are told on the site under no circumstances pay by bank transfer waste of my time 1st never even got back to me regarding this matter sourced engine from a reputable dealer”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 14/05/2024.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
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Customer Care - 1st Choice.
“I have used first choice spares twice both times bad experience the first time for Vauxhall ordered a hooter was sent the wrong one never got my money back. Second time for a Mercedes wheel I sent them pictures and everything of the alloy wheel and they try to send me a black alloy wheel thankfully I did get my money back we'll never use them again”
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Customer Care - 1st Choice.
Hi
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All the best
Customer Care - 1st Choice.
Hi
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Customer Care - 1st Choice.
“The company lies and dies not follow up as promised. The service is inaccurate and are quick to take your money, without checking whether they have the goods or not.!!
They need to get their act together.”
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“Arrogant, abrupt, rude and thick.
When you ask for a specific item they try to sell you something completely different, what is the point is that......?”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Poor service. Send me a broken part. And I have keep contacting the manager (Mandeep) on WhatsApp and over the phone. But I never got refund. Now they blocked me on.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“0 stars not available. The part arrived promptly.
Fitted by my garage. Failed within a week.
Headlight unit. Led part goosed but still ,at the moment , legal, but will fail eventually.Provider contacted . Car is a working vehicle Provider offered refund. I've spent money on unit, fitting of unit. Being asked to spend more to remove it, and cost of replacing it.
Charge back not applicable because of returns policy.
Asked for partial refund, no reply, being ignored.
Defo unscrupulous”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
