“Paid for a passenger door mirror for a 56 plate Volvo C70. Received a 2008 plate mirror. Not till I paid for it to be fitted did I find it was larger than the driver’s mirror and the electrical connection was different so although the indicator worked the electrics did not!!”
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Customer Care - 1st Choice.
“I responded to a quote from Specialist Auto Spares in Swinton Manchester. They took my money but did not have the part. Still waiting for a refund. Taking up with trading standards”
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Customer Care - 1st Choice.
“Hi 1st choice spares. You seriously need to take a look at some of your supplier's . I've been let down by 2 of your supplier's last week on the day of supposed delivery .”
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We’re sorry to hear you have experienced problems. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Unfortunately I found the whole thing painfull due to a faulty part
The refund process was very drawn out and 1st choice was slow to respond to any of the issues I faced due to the faulty part
I even had to pay for the faulty part to be posted back at my own expense”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
We have contacted out IT support to search for communications from you. These have been found and forwarded to the customer service team.
We will now review our internal systems to make sure this does not happen in the future.
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Customer Care - 1st Choice.
“Used a company called vaux spares. Initially the wrong part was delivered to then keep being told the correct part was being sent out but it never arrived and was told it was damaged so hadn't been delivered after being told the company had paid extra to have it delivered the day before so dont believe the part was ever actually sent to replace the wrong part and I still have not been refunded. Will pursue the issue and take legal action if necessary”
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“Very dissapointed in your supplyers, as I ordered and paid for a Mitsabushi rear tailgate lamp, witch should have been with me the 28th Aug. and I am still waiting for it, so far i`m £176 out of pocket !!!”
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“Unfortunately the company I was referred to by 1st Choice Spares was abysmal, took money for two parts, only supplied one, wouldn't send receipt despite repeated requests. Part which arrived was in awful condition (clearly damage not caused in transit) not as described and not fit for purpose. Seller won't pick up my calls, 1st Choice Spares uncontactable except for online form to which no answer. Gonna be a chargeback situation I fear. Pathetic service from this company and their partners. Definitely avoid. There are decent people out there, these are not they.”
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Our records show that 3 breakers' quotes were issued for this car parts request. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
We do try to ensure a certain level of service from the suppliers and if you would like us to look into a matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“First part was correct but broken when being removed from the car. To his credit the guy seemed honest and genuine.
Second reply the guy only wanted payment through Paypal friends and family so delivery and comeback as a buyer wasn't assured.
All other suggestions didn't even relate to the part required.#
Not impressed so far.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“The supplier cancelled the order after taking payment without informing me until I called when after the due date of delivery. My account was however not debited.”
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We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Quick enough to flood me with door offers but I foolishly went with the first one that rang - he was charging nigh on double the price of later offers I received but I had already committed so I paid the money. Firstly the guy on the phone said he would remove the faulty trim before he despatched the door to me - he did not do that. Secondly, I booked the car into a bodywork repair garage to have the door fitted only to be told after it was fitted that it was ‘bowed’ to the point the practitioner could put his fingers into the gap meaning the rain would also come in. I paid to have the door fitted, removed, and the old door fitted back on. I contacted the vendor who ignored numerous emails from me. The door was taken from outside of my property so I can no longer return it but I had already gathered that once they had my money they were not interested in doing an honest and fair trade. The door was not fit for purpose and I am £176 out of pocket (the cost of the door and the cost of the repair workshop). Disgusting - would not use first choice again.”
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Customer Care - 1st Choice.
“You gave two choices.One told me they had the part and I had to ring 5 days later to find they didn't.
So I rang the other one and they will ring back.No call back.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
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Customer Care - 1st Choice.
Hi
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Customer Care - 1st Choice.
