“Very Quick response to my request. I dealt with Tom at ORANGEAUTOSALVAGE. He was very reassuring and professional. Parts arrived sooner then expected and were of really good quality. Would use again.”
“I`ve used 1st choice spares for years they have been honest and fair to deal with and supplied what was required promptly always well wrapped and very very fairly priced .”
“The service received was good and Orange Salvage were very helpful. A suitable gearbox was found and the purchase made. Delivery was scheduled within 2 days. After 3 days I rang to find out the delivery details. The contact Tom said he would investigate and call back. This he did only to tell me the gearbox had not been sent as it was faulty. This was fine but no one had bothered to let me know! So 3 days wasted! The search began again!
The next day I received a call from Car & Commercial Dismantlers Ltd, Rochdale. The lady explained they had a suitable gearbox for my car. It had done only 53,000 miles! I agreed to purchase and it arrived last Friday. My garage was alarmed at it's condition. Externally heavily corroded and one of the drive shaft supports was vey rusty internally. This was easily visible from the outside. My garage would not fit it to the car! I contacted the supplier to express our concern but the contact, Tom, was very dismissive and said what do you expect "it's a second-hand old gearbox; the rust won't matter! You can easily clean it out!" Well it is not easy to clean out and of course some of the rust will fall into the differential. He said "that won't matter" In other words he was not interested and offered no other help or advice.
So we tried to clean the shaft support very carefully. We also decided that we would have to renew the outer oil seal. When removed it revealed that the roller support bearing was also heavily contaminated with rust flakes!
Naturally the garage was not happy nor am I. I have a gearbox which I may not be able to use! The garage is deciding what to do. They are considering whether to remove the differential housing and to renew the roller bearing. This may resolve the problem?
I do not think the suppliers attitude correct. They really couldn't care less!
The 53,000 mile gearbox had obviously been "stored" in very poor conditions. More like you might expect from an old style breakers yard not from a careful Dismantlers premises where the parts are properly sorted and stored!
Maybe you should "vet" your associated companies to ensure that proper standards are met?”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Deliver and contents arrived.glass of windscreen not broken.however I ordered a boot and received only the skin of boot ,all the inside was removed. More labour now involved. Haven't yet called supplier. Wasn't told would be only the skin and glass.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“The fuel tank I received was spot on, unfortunately, the delivery service TNT to be precise left a lot to be desired. They failed to deliver for the best part of a week. They didn't even leave a contact card to arrange collection. Collection is how I finally managed to acquire the Package.”
